FARHANA RAMZAN LAKHA
Dar- es-salaam
Summary
Dynamic sales professional with extensive experience in customer relationship management and a track record of exceeding sales targets at FIRST CUSTOMER SOLUTIONS LIMITED and JD Pharmacy LTD. Proficient in Microsoft Office and effective communication, driving notable sales growth while supporting team collaboration. Recognized for advanced problem-solving abilities and fostering strong client relationships. Career aspirations include leveraging expertise to enhance organizational success through innovative sales strategies. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sales Assistant
FIRST CUSTOMER SOLUTIONS LIMITED
05.2023 - Current
- Managed customer inquiries and processed orders promptly and efficiently
- Maintained detailed customer records and ensured data accuracy
- Provided administrative support to the sales team, including scheduling and documentation
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Resolved customer service issues or escalated them as necessary.
- Monitored sales performance and provided feedback to individual team members.
- Negotiated contracts with customers while ensuring profitability goals were met.
Sales Management & Marketing Management
JD Pharmacy LTD
06.2017 - 04.2020
- Managed wholesale sales operations, including marketing strategies and sales targets
- Provided exceptional customer service and handled cashier duties in the retail section
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment
- Reported to seniors on departmental performance and implemented improvement measures
- Managed daily administrative tasks such as scheduling appointments, filing paperwork.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided assistance with the preparation of sales reports, presentations, and other documents.
- Responded promptly to customer inquiries via phone or email.
Education
Certificate - Beginners Tally
Emerson Education
01.2017
Primary Education -
Little Angels Primary School
12.2015
Completed Form Three -
Al Muntazir Secondary School
08.2015
Skills
- Effective Communication Abilities
- Proficient in Computer Applications
- Microsoft Office applications
- Team-Oriented Approach
- Flexible Problem Solving
- Proactive learner
- Team support and assistance
- Sales target achievement
- Task prioritization
References
Deep Damji Bamania, Zonal Manager, Wadsworth Distributor, +255 783 236 140
Hobbies and Interests
- Travelling
- Swimming
- Research
- Learning new things
- Reading
Languages
- English
- Swahili
- Gujarati
- Kutchi
- Hindi
Personal Information
- Number of Children: 2
- Date of Birth: 10/19/97
- Nationality: Tanzanian
- Marital Status: Married
- Mother of 2 kids
Timeline
Sales Assistant
FIRST CUSTOMER SOLUTIONS LIMITED
05.2023 - Current
Sales Management & Marketing Management
JD Pharmacy LTD
06.2017 - 04.2020
Certificate - Beginners Tally
Emerson Education
Primary Education -
Little Angels Primary School
Completed Form Three -
Al Muntazir Secondary School
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