Faraji Shija
Arusha
Summary
Dedicated and results-driven IT support specialist with more than 7 years of experience providing exceptional technical assistance and problem resolution. Proven ability to diagnose and resolve complex issues efficiently, ensuring optimal operational performance. Adept at maintaining a high level of user satisfaction through effective communication and collaboration. Well-versed in IT environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Technician
Self-employed
01.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Maintained a 98% client satisfaction rate by providing timely and effective IT support services to meet customer satisfaction
- Diagnosed and resolved hardware and software issues for clients, ensuring minimal downtime.
- Successfully resolved a critical network outage for a small business client, preventing potential data loss and financial impact.
- Implemented secure and efficient remote access solutions for clients, improving overall productivity.
- I advised clients on cybersecurity best practices and implemented security measures to protect against potential threats.
- Provided customized training sessions for clients on IT best practices and the use of new technologies.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
IT Support Technician
TTCL Corporation
08.2015 - 12.2020
- Managed approximately 15 calls, 10 tickets, and20 emails per day from internal and external customers
- Resolved the mail server breakdown issue by providing alternative way to save mails to the computer storage
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information, and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Providing technical support to staff both physically and remotely
- Network designing, implementation and maintenance
- Prepared monthly report for IT equipment asset with relevant recommendations
Education
Bachelor of Science - Cyber Security
Institute of Accountancy Arusha
Arusha, Tanzania08.2024
Diploma - Information Technology
Arusha Technical College
Arusha12.2021
NTA Level II - Information And Communication Technology
VETA Kipawa
Dares Salaam12.2014
Certificate - Secondary Education
Azania Secondary School
Dar Es Salaam, Tanzania10.2007
Skills
- Good Telephone Etiquette
- Interpersonal Communication
- Customer Relations
- Excellent Communication
- Task Prioritization
- Troubleshooting
- Fluent in English and Kiswahili
- MS Office
- Time Management
- Remote Office Availability
- Problem-Solving
- Project Planning
- Teamwork and Collaboration
- Data Entry
- CCTV camera installation and maintenance
Additional Information
Stanley Raphael
Data Engineer
TTCL, Arusha
+255 738 261 394
stanley.raphael@ttcl.co.tz
Faraja January
Tutor
Arusha Technical College
+255 784 305 490
faraja@gmail.com
George Mtendamema
Research and Development Manager
National Internet Data Center
+255 719 363 708
george.mtendamema@nidc.co.tz
Certification
NSE 1 Network Security Associate, FORTINET
Timeline
IT Support Technician
Self-employed
01.2021 - Current
IT Support Technician
TTCL Corporation
08.2015 - 12.2020
Bachelor of Science - Cyber Security
Institute of Accountancy Arusha
Diploma - Information Technology
Arusha Technical College
NTA Level II - Information And Communication Technology
VETA Kipawa
Certificate - Secondary Education
Azania Secondary School
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