Faraji Hoza
Technical Expert
Dar Es Salaam,
Summary
I am a versatile professional with extensive experience in project management, technical support, system administration, and web development. I bring strong leadership skills, coupled with technical expertise, stakeholder management, time management, and effective communication, ensuring the seamless execution of projects and fostering collaboration across teams.
My technical acumen is complemented by hands-on experience as a data entry specialist, allowing me to efficiently manage and organize data while maintaining accuracy. With a results-driven mindset, I excel at delivering solutions that align with business objectives and exceed expectations.
Overview
15
15
years of professional experience
Work History
Project Consultant
Infowise Systems Limited
Dar Es Salaam
06.2019 - 09.2024
- Prepared presentations summarizing key findings from research conducted as part of each project.
- Provided technical expertise during the design phase of new initiatives.
- Implemented strategies for improving quality control measures related to specific projects.
- Drafted project proposals and presented them to clients for review and approval.
- Coordinated team members' schedules, ensuring that tasks were completed within specified deadlines.
- Ensured compliance with all relevant regulations and standards when managing projects.
- Managed risks throughout the duration of each project by identifying potential issues before they arose.
- Monitored progress of multiple projects and identified areas where improvements could be made.
- Collaborated with cross-functional teams across departments to coordinate tasks related to ongoing projects.
- Resolved conflicts within the project team to maintain a positive working environment.
- Streamlined project processes to increase efficiency and reduce time to delivery.
- Submitted project deliverables to clients, consistently adhering to quality standards.
Technical Support Engineer
WazoHUB Technologies
Dar Es Salaam
01.2016 - 05.2019
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Provided remote assistance to end-users when needed.
- Configured, maintained, and monitored computer systems for optimal performance.
- Led cross-functional team projects to improve system efficiency and reduce downtime.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Trained end-users and internal staff on new technologies and system updates.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Monitored ticketing system queues for incoming requests from customers.
- Performed regular backups of critical data and documents.
- Facilitated the migration of servers and applications to cloud platforms, improving scalability and cost-effectiveness.
- Stayed current with emerging technologies and trends, regularly upgrading systems to maintain competitive advantage.
Project Leader
Vodacom Tanzania
Dar Es Salaam
12.2014 - 12.2015
- Prepared presentations summarizing progress made on projects for senior management review.
- Conducted regular meetings with stakeholders to review project objectives, status updates and potential risks.
- Coordinated closely with vendors and suppliers to obtain materials needed for successful completion of projects.
- Performed quality assurance checks at various stages of development to ensure accuracy and adherence to standards.
- Maintained accurate records of all project documents such as requirements, design specifications, test results.
- Ensured that all activities were in compliance with established policies and procedures.
- Developed project plans and managed resources to ensure successful completion of projects.
- Facilitated communication between stakeholders by providing timely updates regarding progress on assigned tasks.
- Acted as a liaison between customers, technical staff and other departments involved in the process.
- Created detailed reports outlining project milestones, tasks completed and budget expenditures.
- Monitored budget allocations throughout the life cycle of each project ensuring that costs remain within approved limits.
- Developed project plans and timelines to ensure successful completion of projects.
Back Officer Coordinator
Vodacom Tanzania
Dar Es Salaam
09.2012 - 11.2014
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Supervised subordinate staff in carrying out daily duties and activities.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Ensured the security and confidentiality of sensitive information.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Developed and maintained relationships with key clients and stakeholders.
Data Specialist
Vodacom Tanzania
Dar Es Salaam
02.2010 - 08.2012
- Responsible for providing technical support to customers, involving installation, configuration, troubleshooting, and fixing mobile data-related products and services, including modems, routers, laptops, smartphones, Blackberry Internet Service (BIS), and Blackberry Enterprise Service (BES).
- Optimized existing queries used in daily operations by providing recommendations based on best practices.
- Assisted in developing training materials related to working with databases for non-technical personnel in the organization.
- Monitored system performance metrics and identified potential issues before they became problems.
Education
Electronics And Telecommunications Engineering
DAR ES SALAAM INSTITUTE OF TECHNOLOGY DIT
Dar Es Salaam01-2010
Skills
- Project Management
- Technical Support
- System Administration
- Web Development
- Leadership Skills
- Stakeholders Management
- Time Management
- Effective Communication
- Data Entry Specialist
Languages
Swahili
First Language
English
Proficient (C2)
C2
Personal Attributes
· Very passionate on what I do and am solutions oriented
· Well organized and multi – tasked.
· Ability to tolerate stress, work load and difficult Condition at work
· Quick learner and easily to adapt new working environment
References
References available upon request.
Timeline
Project Consultant
Infowise Systems Limited
06.2019 - 09.2024
Technical Support Engineer
WazoHUB Technologies
01.2016 - 05.2019
Project Leader
Vodacom Tanzania
12.2014 - 12.2015
Back Officer Coordinator
Vodacom Tanzania
09.2012 - 11.2014
Data Specialist
Vodacom Tanzania
02.2010 - 08.2012
Electronics And Telecommunications Engineering
DAR ES SALAAM INSTITUTE OF TECHNOLOGY DIT
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