FARAJI FRANK

Dar es Salaam

Summary

Results-driven Recovery Officer skilled in communication, data analysis, and strategic problem-solving. Proven ability to enhance recovery processes and improve team collaboration for better outcomes.

Overview

years of professional experience

Work History

RECOVERY OFFICER

FINCA MICROFINANCE

MBEYA, TANZANIA

05.2019 - 09.2020

Contacted customers with delinquent accounts to solicit payment.
Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Collaborated with collection teams to develop effective recovery strategies for clients.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Engaged with team members to share insights and improve collection processes for better recovery outcomes.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Analyzed client accounts to identify delinquency trends and recovery opportunities.
Analyzed recovery processes to identify areas for improvement and efficiency.
Supported team in research and data collection for recovery strategies.
Assisted with documentation of recovery plans and procedures for compliance.
Contributed to meetings by sharing insights on potential recovery solutions.

Teaching Professional

NYANGAO HIGH SCHOOL

LINDI, TANZANIA

10.2021 - 08.2025

Developed and implemented engaging lesson plans to promote active learning in core subjects.
Facilitated classroom discussions that encouraged critical thinking and enhanced student participation.
Collaborated with colleagues to create interdisciplinary projects and assessments for diverse learners.
Provided individualized support to students struggling with academic material for improved outcomes.
Implemented effective classroom management strategies to maintain a positive learning environment.
Organized extracurricular activities that fostered student involvement and community engagement.
Conducted assessments to evaluate student progress, refining instructional methods based on results.
Mentored new teachers on effective teaching practices and curriculum implementation, promoting professional growth.

Education

Bachelor of Arts - BACHELOR OF ARTS WITH EDUCATION

TEOFILO KISANJI UNIVERSITY

MBEYA

10-2014

Skills

Account reconciliation
Recovery strategies
Billing analysis

Delinquent account management
Compliance documentation
Customer relationship management

Languages

English

Upper Intermediate (B2)

Swahili

Proficient (C2)

Timeline