Faraja Lukumay
Zanzibar
Summary
Customer focused with experience in relationship management, business administration, communications, leadership and problem solving skills hence maximizing customer satisfaction. Passionate working with Young people,Motivated leader and team player, positive and hardworking, willing to learn new things and strictly follow rules.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Mobydick Lodge Nungwi
01.2021 - 02.2023
- Greeted tourists and provided them with appropriate information
- Decorated the front reception area
- Answered calls from different tourist regarding hotel online booking reservations
- Offered refreshment to the guests at check-in time
- Maintained accurate guest's records such as Passport documents and voucher
- Communicated with travel agencies regarding required tourist's information
- Updated and monitoring guest's reservations system .
- Worked as a waitress, setting tables for breakfast, lunch and dinner
- Prepared daily food and beverage reports
- Ensures all requirements for breakfast, lunch and dinner is purchased on time.
- Supervised housekeeping, security, maintenance and restaurant operation
- Made sure we provide high quality services to the guests while handing complains, queries and requests.
Sunday School Teacher
Zanzibar Church Of God
10.2019 - 02.2023
- Led bible teaching classes students between ages 2 and 17 every Sunday.
- Assisted young children in nap changing and feeding during lunch meals
- Prepared lesson plans, bible story telling,songs to engage children and help them understand.
- I provided health support and guidance to children during COVID-19 year 2021
- Participated in various outreach programs
- I organized annual Sunday School party for children.
- Assisted with organizing religious activities and services.
- Prepared and distributed religious learning materials.
- I assisted children in colouring of pictures
- I prepared bible trivia questions and hosting bible quizzing competitions to improve children's knowledge.
Restaurant Attendant
Royal Caribbean International
04.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- I delivered meals to kids in adventure ocean
- Took food and beverage orders from the guest and delivered as requested.
- I served children in Sorento pizza.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Worked in windjammer the most famous, busiest and favorite complimentary venue.
- Worked in room service,made calls and delivered meals on timely manner.
- Prepared windjammer venue for service by cleaning , organizing tables and placing table settings.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained clean bussing station.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Complied with United State Public health, food safety and food hygiene regulations to safeguard public health.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Advised customers about special offerings and menu items to help drive sales.
- Managed my assigned station by checking on tables and retrieving items for guests.
Cashier, Stock Controller
Gold Zanzibar La Rosa Dei Vent
06.2019 - 04.2020
- Worked as a cashier, accurately recording sales from different outlet
- Adjusted as a wait stuff during overtime.
- Amended wrong bills in the system
- Prepared daily food and beverage reports
- Controlled stock, carried out daily stocktaking and posting items required by different departments into the system
- Prepared financial documents such as cheque, purchase orders, guest's extra bills
- Monitored and updated inventory storehouse system.
Front Desk
Melia Hotel
01.2019 - 06.2019
- Greeted tourists and provided them with appropriate information
- Welcomed guest to the Gabi beach
- Handled front desk responsibilities
- Answered calls from different guests that booked a trip with us
- Explained company's activities to the guests
- Handled booking, and mail .
- Scheduled water sport activities based on Climate and weather at the moment
- Forwarded guests to the people or department in charge
- Adjusted as a waitress during lunch at the beach mostly in busy times in Gabi beach.
- Ensured the guest comply scuba diving rules, company policies before embarking on the trip.
Call Center
JUMIA E- Jade Services (Online Shop)
01.2018 - 01.2019
- Picked, shipped and dispatched of items under consignment department
- Managed inbound Logistics and inventory Warehousing
- Handled after sales items back to the warehouse by updating the system.
Marketing representative
Uganda Manufacturers Association
06.2017 - 12.2017
- Represented and communicated manufacturers ideas through the policy of Buy Uganda Build Uganda
- Created awareness about the importance of Information Communication technology I amongst youth in different institutions
- Booked appointments with different manufacturing companies
Peer Educator
Straight Talk Foundation
01.2014 - 09.2015
- Led teenage in group discussion about Sexual Reproductive health
- Engaged in face to face talk with teenage.
- Educated and encouraged young people to engage with their community to make their voice heard
- Encouraged young people to practice abstinence
- Conducted health talk, and provided sexual health information to young people.
- Helped peers build self-confidence and motivation by providing required knowledge.
- Enhanced peer learning by engaging in interactive workshops and presentations.
Education
Bachelor of Transport and Logistics Management -
Makerere University
01.2018
Skills
- Peer educator
- Management skill
- Customer Service skills
- Sunday School Teacher
- Inventory Management
- Computer Skills
Languages
English
Kiswahili
Spanish
Beginner (A1)
Personal Information
- Place of Birth: Tanzania
- Date of Birth: 09/19/92
- Nationality: Tanzanian
- Driving License: None
References
References available upon request
Hobbies and Interests
- Traveling
- Child development
- Technology
- Swimming
- Socializing
- Researching
Certification
Peer Educator
Timeline
Restaurant Attendant
Royal Caribbean International
04.2023 - Current
Receptionist
Mobydick Lodge Nungwi
01.2021 - 02.2023
Sunday School Teacher
Zanzibar Church Of God
10.2019 - 02.2023
Cashier, Stock Controller
Gold Zanzibar La Rosa Dei Vent
06.2019 - 04.2020
Front Desk
Melia Hotel
01.2019 - 06.2019
Call Center
JUMIA E- Jade Services (Online Shop)
01.2018 - 01.2019
Marketing representative
Uganda Manufacturers Association
06.2017 - 12.2017
Peer Educator
Straight Talk Foundation
01.2014 - 09.2015
Bachelor of Transport and Logistics Management -
Makerere University
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