Faisal Adam
Zanzibar
Summary
Highly organized and efficient receptionist, with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
1
1
year of professional experience
Work History
Receptionist
The Residence Zanzibar
Zanzibar
09.2024 - Current
- Responded to inquiries from internal staff members regarding office operations.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Arranged tours, taxis or restaurant reservations for customers.
- Greeted guests upon arrival and provided exceptional customer service.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Education
Some College (No Degree) - Bachelor Degree of Information Technology
Kampala International University Of Tanzania
Ilala,Dar Es SalaamHigh School Diploma -
Lugoba High School.
Lugoba ,Pwani05-2021
Kimweri Secondary School
Korogwe,Tanga11-2018
Al-Huda English Medium Primary School.
Moshi,Kilimanjaro09-2014
Skills
- Customer service
- Payment processing
- Telephone management
- Office operations
- Reservation coordination
- Relationship management
- Tech-Savvy
- Problem solving
- Effective communication
- Reception desk management
Languages
Swahili
First Language
English
Proficient (C2)
C2
Affiliations
- Roller skating
- Swimming
Reference
- Frank Nyanda 0712663550
Timeline
Receptionist
The Residence Zanzibar
09.2024 - Current
Some College (No Degree) - Bachelor Degree of Information Technology
Kampala International University Of Tanzania
High School Diploma -
Lugoba High School.
Kimweri Secondary School
Al-Huda English Medium Primary School.