Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fahmi Aley Soud

Zanzibar

Summary

Dynamic Hotel Manager with proven success at Fahmi Lodge, excelling in guest relations and complaint resolution. Expert in maximizing occupancy through strategic revenue management while ensuring compliance with regulations. Recognized for enhancing guest satisfaction and fostering a high-performing team environment. Strong cash handling skills complement a commitment to exceptional service.

Experienced with managing hotel operations and elevating guest experiences. Utilizes leadership skills to guide teams and enhance service quality. Knowledge of effective staff training and conflict resolution strategies.

Overview

2
2
years of professional experience

Work History

Cashier

Fahmi Lodge
07.2023 - Current
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Hotel Manager

Fahmi Lodge
07.2023 - Current
  • Conducted staff performance evaluations to identify improvement areas and provide constructive feedback.
  • Managed hotel operations to ensure seamless functionality and high guest satisfaction.
  • Implemented revenue management strategies to maximize room rates and occupancy levels.
  • Handled guest complaints, offering complimentary services to maintain high satisfaction rates.
  • Ensured compliance with local, state, and federal hotel regulations and licensing requirements.

Education

Bachelor of Arts - Bachelor Degree in Accounting And Finance

College of Business Education
Dar Es Salaam
07.2025

High School Diploma - Business

Zanzibar Commercial Secondary School
Zanzibar
05.2022

Skills

  • Guest complaint resolution
  • Guest services management
  • Guest relations management
  • Cash handling
  • Guest accommodations
  • Travel coordination
  • Regulatory compliance

Languages

English
Swahili

Timeline

Cashier

Fahmi Lodge
07.2023 - Current

Hotel Manager

Fahmi Lodge
07.2023 - Current

Bachelor of Arts - Bachelor Degree in Accounting And Finance

College of Business Education

High School Diploma - Business

Zanzibar Commercial Secondary School

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Fahmi Aley Soud