Fadhil Omari
Arusha
Overview
8
8
years of professional experience
Work History
Sales Associate
Four Points by Sheraton Hotel
Arusha, Arusha
10.2023 - Current
- Sales calls, communicated and maintained relations with tour companies and corporate companies that we accommodated or held meetings at our facility.
- Looked for new clients to sell our product
- Emailing and calling
- Looked for new clients to sell our products
- Demonstrated respect, friendliness and willingness to help wherever needed during sales calls
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Fleet Manager
Paradise And Wilderness
11.2021 - 10.2022
- Oversaw and managed over 40 Safari operations weekly, i.e guides, drivers, vehicles and maintenance(Fuel &Auto parts usage)
- Inspected vehicles and requested maintenance tasks to be completed within specific timeframes
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, government requirements such as LATRA, Insurances, etc
- Suggested improvements to increase efficiency and reduce expenses
- Positively interacted with drivers, upper management and auto dealers, which helped improve overall communication
- Handled projects such as construction of gardens, landscaping and others
Bookings and Reservation Trainee
Lemala Camps And Lodges
09.2021 - 10.2021
- Maintained accurate records of bookings on hotel reservation System - Resrequest
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service
- Provided customers with information about availability and pricing
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
- Resolved various issues and discrepancies for customers
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service
- Answered approximately 20 phone calls and emails regarding customers inquires, concerns and complaints per day.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Reviewed and updated customer information to maintain up-to-date records for high-quality service
Administrative Manager
One Nature Nyaruswiga, Serengeti Tanzania
02.2021 - 08.2021
- Compiled and forwarded camp reports to General
Manager incl. staff time sheets, fuel
consumptions, food and drink consumptions - Ordered and monitored all camp maintenance reports and inventories (e.g Plumbing, Electrical, Laundry and Fleet)
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Wait Staff Member(Part-time)
Simply Asia
11.2018 - 12.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies
- Met, greeted, and welcomed feedback from customers and used feedback to implement positive changes within restaurant
Counselor (HIV&AIDS)
AHF South Africa(SWEAT)
06.2016 - 06.2019
- Maintained confidentiality of records relating to clients' treatment.
- Counseling and testing of HIV and STIs. As well guided clients in developing skills and strategies for dealing with problems.
- Conducted workshops on HIV&AIDS and STIs awareness to marginalized communities i.e Refugees and Sex workers.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
Wait Staff Member(Part-time)
Bertas Restaurant
07.2016 - 09.2018
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Cultivated warm relationships with regular customers.
Education
Computer Science And Programming
Kiron Institute
Cape Town, South Africa01.2018
Skills
- Employee Management
- Sales and Hospitality Manager
- Operations and Logistics
- Vendor Collaboration
- Profit Maximization Techniques
- Fleet Management
- Safety Monitoring
- Preventive Maintenance
Timeline
Sales Associate
Four Points by Sheraton Hotel
10.2023 - Current
Fleet Manager
Paradise And Wilderness
11.2021 - 10.2022
Bookings and Reservation Trainee
Lemala Camps And Lodges
09.2021 - 10.2021
Administrative Manager
One Nature Nyaruswiga, Serengeti Tanzania
02.2021 - 08.2021
Wait Staff Member(Part-time)
Simply Asia
11.2018 - 12.2019
Wait Staff Member(Part-time)
Bertas Restaurant
07.2016 - 09.2018
Counselor (HIV&AIDS)
AHF South Africa(SWEAT)
06.2016 - 06.2019
Computer Science And Programming
Kiron Institute
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