EZEKIEL JOHN MOLLEL
Dar Es Salaam
Summary
Talented Professional with more than three (3) years of experience and expertise in Insurance Underwriting, Reinsurance Practice, Claims Handling and Processing, Business Development, Operations and Risk Management. Strong statistical analysis, training and presentation, quoting and negotiating skills. Well versed in preparing insurance policies and terms to manage risk and mitigate loss. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively under minimum supervision and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Underwriting Officer
MO Assurance Company Limited
Dar Es Salaam
2022.11 - Current
- Ensure professional underwriting within guidelines and authority levels, including reinsurance program arrangement
- Handle quotations, risk acceptances, and market intelligence coordination
- Oversee underwriting processes, adherence to procedures, and timely responses to correspondence
- Conduct risk analysis, policy renewals, participate and contribute to internal training programs
- Manage filing, ensuring accurate documentation and adherence to all underwriting controls
- Collaborate on risk management and participate in resolving internal control audit recommendations.
- Verified accuracy of customer documentation to ensure compliance with regulatory requirements.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.
- Ensured that all internal guidelines were followed during the underwriting process.
- Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.
- Negotiated policy terms and coverage to align with company directives.
- Monitored industry trends and market conditions to identify opportunities for growth within the organization's portfolio of services.
- Collaborated closely with sales teams to ensure that all client needs were met in a satisfactory manner.
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.
- Reviewed company records to determine amount of insurance on single risk or group of closely related risks
- Provided guidance and advice on underwriting standards to junior staff members.
- Inspected financial statements, credit information and title data to complete underwriting process.
- Worked alongside internal department to cross-sell company's offerings.
- Followed underwriting guidelines in developing rates for new and renewal groups.
- Worked with colleagues to review, accept or deny new and renewal business.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Assistant Underwriter
MO Assurance Company Limited
Dar es Salaam
2022.06 - 2022.10
- Evaluated insurance applications and determined coverage terms based on risk assessment
- Conducted risk analysis, adhered to underwriting guidelines, and communicated decisions effectively
- Calculated premium rates, handled policy endorsements, and provided excellent customer service
- Contributed to risk management strategies, ensured compliance with regulations, and supported claims processing.
- Worked closely with brokers and agents in order to understand their needs better when assessing risk profiles.
- Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.
- Collaborated with other departments such as Claims, Actuarial, Risk Management. to ensure proper risk assessment and pricing decisions were made.
- Performed data entry functions to track information such as payments, account updates and customer interactions.
- Assisted Underwriters in reviewing and analyzing insurance applications for accuracy and completeness.
- Maintained accurate records of all transactions related to the underwriting process.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Insurance Officer Trainee (Non-Motor Department)
National Insurance Corporation (NIC)
Dar Es Salaam
2020.08 - 2020.12
- Assessed non-motor insurance applications, determined coverage and premium rates
- Administered non-motor insurance policies, provided customer service, and facilitated claims processing
- Actively promoted non-motor insurance products, conducted market research, and ensured compliance with regulations
- Prepared and maintained accurate records, reports, and documentation related to non-motor insurance activities.
- Assisted in underwriting new business, renewals, endorsements and cancellations.
- Collaborated with team members on projects aimed at improving customer satisfaction levels.
- Analyzed competitors and market trends to facilitate business growth.
- Reviewed existing policies regularly to identify areas of improvement or additional features that could be offered as an incentive to customers.
- Conducted risk assessments to determine eligibility for coverage.
- Understood and followed oral and written directions.
Business Development Officer Trainee
Amani Central Insurance Agency (Under Zanzibar Insurance Corporation (ZIC))
Dar Es Salaam
2019.01 - 2020.07
- Identified and pursued new business opportunities, developed sales strategies, and built client relationships
- Conducted market research, collaborated with the marketing team, and participated in networking events
- Negotiated insurance contracts, provided excellent customer service, and monitored key performance indicators
- Trained and mentored sales teams, contributing to business development skills and achieving targets.
- Created presentations to communicate product features, benefits, and pricing models to prospective customers.
- Listened to customer needs to identify and recommend best products and services.
- Assisted in the preparation of reports outlining business development activities and results achieved.
- Maintained an up-to-date database of contacts for potential customers.
- Identified customer needs by asking questions and advising on best solutions.
- Drafted proposals for new business opportunities based on client needs and requirements.
- Conducted market research to identify potential clients and industry trends.
- Developed and implemented business development strategies to increase sales revenue.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Proficiency in Reinsurance Practice And Claims Management -
London School of Insurance (LSI)
London, England2024-03
Bachelor of Science in Insurance and Risk Management -
Institute of Finance Management (IFM)
Dar Es Salaam, Tanzania11.2021
Advanced Certificate of Secondary Education -
Ganako High School
Arusha, Tanzania05.2018
Certificate of Secondary Education -
Leguruki Secondary School
Arusha, Tanzania2015-10
Skills
- Policy Administration
- Risk Assessment
- Influencing Business Growth
- Risk Management
- Business Development
- Documentation
- Quoting and Pricing Policies
- Renewing Policies
- Data Collection
- Analyzing Data
- Microsoft Office Expertise
- Filing and Data Archiving
- Proofreading
- Verifying Data Accuracy
- Maintains Confidentiality
- Document Processing
- Customer Relationship Management
- Microsoft Excel.
- Mail Handling
- Office Administration
- Advanced MS Office Suite Knowledge
- Strong Interpersonal Skills
Personal Information
- Place of Birth: Arusha
- Date of Birth: 05/04/1998
- Nationality: Tanzanian
Languages
English and Swahili
References
- Ms. Erika Gabriel Nnko, Principal Officer, The National Insurance Corporation (NIC), Headquarter, Dar Es Salaam, erika.nnko@nictanzania.co.tz, +255 734 275 682, +255 718 728 624
- Ms. Pamela Samson Ndossi, Principal Officer and Underwriting Manager, MO Assurance Company Limited, Headquarter, Dar Es Salaam, pamela.s@moassurance.co.tz, +255 754 838 188
- Mrs. Nashivai Samwel Nyari, Founder and Executive Director, Transforming Life Organization, Dar Es Salaam, info@transforminglife.or.tz, +255 684 227 911
Extracurricular Activities
Volunteering for Community Activities Gender and Economic Empowerment
Languages
English
First Language
Timeline
Underwriting Officer
MO Assurance Company Limited
2022.11 - Current
Assistant Underwriter
MO Assurance Company Limited
2022.06 - 2022.10
Insurance Officer Trainee (Non-Motor Department)
National Insurance Corporation (NIC)
2020.08 - 2020.12
Business Development Officer Trainee
Amani Central Insurance Agency (Under Zanzibar Insurance Corporation (ZIC))
2019.01 - 2020.07
Proficiency in Reinsurance Practice And Claims Management -
London School of Insurance (LSI)
Bachelor of Science in Insurance and Risk Management -
Institute of Finance Management (IFM)
Advanced Certificate of Secondary Education -
Ganako High School
Certificate of Secondary Education -
Leguruki Secondary School
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