Ezekiel John Mollel
Dar es Salaam
Summary
I am an insurance and risk management professional with over 5 years of experience in underwriting, reinsurance, claims handling, and business development within the Tanzanian insurance industry. I specialize in evaluating risk, negotiating policies, and ensuring regulatory compliance while supporting both corporate and individual clients. Over the years, I have contributed to improving claims turnaround, enhancing policy retention, and strengthening client satisfaction. My expertise also includes preparing tenders, coordinating with brokers, conducting training, and analyzing statistical data to support decision-making. I hold a Bachelor of Science in Insurance and Risk Management, a Proficiency Certificate in Reinsurance Practice and Claims Management, and I am currently pursuing a CII Diploma Level 4 with the Chartered Insurance Institute in London.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Clients Executive - Underwriting and Claims Management
BTS Insurance Brokers Limited
Dar es Salaam
08.2024 - 12.2025
- Client Relationship Management: Acted as the main point of contact for clients, providing expert guidance on underwriting and claims while delivering tailored insurance solutions.
- Needs Assessment: Built strong client relationships by understanding unique insurance needs and offering customized products to meet objectives.
- Underwriting Support: Assisted clients with insurance applications, ensuring accuracy, completeness, and smooth submissions to underwriters.
- Negotiation & Liaison: Worked with insurers and stakeholders to negotiate favorable terms, conditions, and pricing for client policies.
- Claims Guidance: Supported clients through claims reporting, documentation, and communication with insurers to ensure smooth processing.
- Claims Resolution: Tracked claim progress, provided regular updates, and advocated for clients to secure timely and fair settlements.
- Policy Administration: Coordinated issuance, endorsements, renewals, and cancellations of policies while maintaining accurate records.
- Regulatory Compliance: Ensured adherence to underwriting guidelines, claims procedures, and regulatory requirements to maintain fairness and compliance.
- Improved Claims Turnaround: Streamlined claims handling processes, reducing resolution time and enhancing client satisfaction.
- Strengthened Client Retention: Built strong relationships and delivered tailored solutions, contributing to higher policy renewal rates.
- Negotiated Favorable Terms: Secured competitive premiums and policy conditions for clients through effective liaison with insurers.
- Led strategic initiatives to enhance client engagement and retention strategies.
- Streamlined operational processes to improve efficiency and reduce turnaround times.
- Mentored junior staff in policy analysis and customer service best practices.
- Collaborated with cross-functional teams to implement technology solutions enhancing workflow efficiency.
- Facilitated training sessions on compliance regulations and industry standards for team members.
- Cultivated relationships with key stakeholders to drive partnership opportunities and revenue growth.
Underwriting Officer
MO Assurance Company Limited
11.2022 - 07.2024
- Risk Assessment & Underwriting: Evaluated insurance applications, performed risk analysis, and determined acceptable coverage levels in line with company guidelines.
- Policy Negotiation: Negotiated policy terms, pricing, and coverage with clients, agents, and brokers to ensure favorable outcomes and profitability.
- Reinsurance Coordination: Arranged reinsurance programs and ensured adherence to authority levels and underwriting standards.
- Policy Administration: Handled quotations, policy issuance, renewals, endorsements, and ensured accurate documentation for compliance.
- Collaboration with Bancassurance Teams: Worked with bank sales teams to address client needs, cross-sell products, and expand business opportunities.
- Regulatory & Compliance Oversight: Verified documentation, maintained filing systems, and ensured compliance with internal controls and regulatory requirements.
- Market Intelligence & Growth Monitoring: Analyzed industry trends, market conditions, and internal data to identify growth opportunities and adjust risk selection.
- Customer Service & Support: Resolved client issues, provided underwriting guidance, and delivered professional service to strengthen client satisfaction and retention.
- Enhanced Risk Management: Improved risk assessment accuracy and compliance, ensuring adherence to underwriting standards and boosting portfolio profitability.
- Portfolio Growth: Supported bancassurance teams and brokers in securing new clients and renewals, contributing to business expansion.
- Customer Satisfaction: Increased client satisfaction through effective policy negotiations, timely service delivery, and creative problem-solving.
Assistant Underwriting Officer
MO Assurance Company Limited
07.2021 - 10.2022
- Risk Evaluation: Assessed insurance applications, determined coverage terms, and approved or declined risks in line with company guidelines.
- Premium & Policy Management: Calculated premium rates, processed policy endorsements, and ensured accurate and timely issuance.
- Compliance & Risk Support: Contributed to risk management strategies, ensured adherence to regulations, and supported claims processes.
- Broker & Agent Collaboration: Worked closely with brokers and agents to understand client needs and provide suitable risk solutions.
- Cross-Department Coordination: Partnered with Claims, Actuarial, and Risk teams to ensure proper pricing decisions and risk assessments.
- Record Management: Maintained accurate records of underwriting transactions, payments, and customer interactions for accountability.
- Customer Service: Delivered professional service and support to clients, handling inquiries face-to-face and via phone to enhance satisfaction.
- Improved Efficiency: Supported underwriters in application reviews, reducing processing time and improving accuracy of policy issuance.
- Enhanced Client Satisfaction: Strengthened relationships with brokers, agents, and customers, ensuring tailored solutions and responsive service.
- Strengthened Compliance: Contributed to risk management and regulatory adherence, minimizing errors and ensuring sound underwriting practices.
Insurance Officer Trainee (Non-Motor Department)
National Insurance Corporation (NIC)
08.2018 - 12.2019
- As an Insurance Officer Trainee in the Non-Motor Department at NIC, I assessed applications, determined coverage and premiums, and administered policies while supporting claims processing.
- I promoted insurance products, conducted market research, and ensured compliance with regulations.
- Additionally, I assisted with underwriting, renewals, and cancellations, maintained accurate records, and analyzed competitors and trends to support business growth and customer satisfaction.
Business Development Officer Trainee
Amani Central Insurance Agency
01.2018 - 07.2018
- As a Business Development Officer at Amani Central Insurance Agency, I identified new business opportunities, developed sales strategies, and built client relationships while working closely with ZIC.
- I conducted market research, prepared proposals, and negotiated contracts to boost revenue.
- I also trained sales teams, created presentations, and delivered excellent customer service, achieving targets and strengthening the agency's market presence.
Education
Diploma Level 4 - Insurance Law, Underwriting Practice, Insurance Business & Finance
Chartered Insurance Institute (CII)
09.2024 - 09.2026
Proficiency in Reinsurance Practice and Claims Management - undefined
London School of Insurance (LSI)
01.2024
Bachelor of Science - Insurance and Risk Management
Institute of Finance Management (IFM)
01.2021
Advanced Certificate of Secondary Education Examination (ACSEE) - undefined
Ganako High School
01.2018
Certificate of Secondary Education Examination (CSEE) - undefined
Leguruki Secondary School
01.2015
Skills
- Underwriting & Risk Assessment
- Claims Handling & Processing
- Reinsurance Practice
- Business Development
- Policy Administration
- Regulatory Compliance
- Customer Relationship Management
- Statistical & Data Analysis
- Training & Presentation
- Negotiation & Communication
Websites
Languages
English
Swahili
Timeline
Diploma Level 4 - Insurance Law, Underwriting Practice, Insurance Business & Finance
Chartered Insurance Institute (CII)
09.2024 - 09.2026
Clients Executive - Underwriting and Claims Management
BTS Insurance Brokers Limited
08.2024 - 12.2025
Underwriting Officer
MO Assurance Company Limited
11.2022 - 07.2024
Assistant Underwriting Officer
MO Assurance Company Limited
07.2021 - 10.2022
Insurance Officer Trainee (Non-Motor Department)
National Insurance Corporation (NIC)
08.2018 - 12.2019
Business Development Officer Trainee
Amani Central Insurance Agency
01.2018 - 07.2018
Proficiency in Reinsurance Practice and Claims Management - undefined
London School of Insurance (LSI)
Bachelor of Science - Insurance and Risk Management
Institute of Finance Management (IFM)
Advanced Certificate of Secondary Education Examination (ACSEE) - undefined
Ganako High School
Certificate of Secondary Education Examination (CSEE) - undefined
Leguruki Secondary School