Summary
Overview
Work History
Education
Skills
Personal Information
References
Training
Languages
Timeline
Generic

EZEKIEL BENJAMIN MWAMNYILA

Dar es Salaam

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

16
16
years of professional experience

Work History

Operations Manager

Kimwaga Development Corporation (Tanzania) Ltd
Dar Es Salaam, Tanzania
02.2023 - 02.2025
  • Directed daily operations by implementing strategies to meet business and profitability goals.
  • Motivated personnel, evaluating performance for improvement and achievement of objectives.
  • Identified deficiencies, conducting root-cause analysis to resolve issues.
  • Delivered exceptional customer experiences through effective quality assurance practices.
  • Enhanced productivity by managing budgets and coordinating appointments and schedules.
  • Reviewed financial statements and sales reports to assess productivity and goal attainment.
  • Collaborated with team leaders to conduct quality audits and ensure compliance.
  • Established vendor relationships for effective pricing negotiations.

Branch Administration Manager

First National Bank Tanzania Ltd (FNB)
09.2015 - 08.2022
  • Manages the achievement of performance objectives in the service branch.
  • Manages Branch operations and controls in the Branch
  • Staff development- Establishes a culture of learning and development.
  • Develops and implements a sales and service tactical plan to meet targets.
  • Applies analytical thinking during the problem solving and decision-making.
  • Drives a passion for service excellence in the branch.
  • Participative decision-making.
  • Sales orientation in the branch - drives sales initiatives in the branch

Frontline Coordinator

First National Bank Tanzania Ltd (FNB)
Dar Es Salaam, Tanzania
11.2012 - 08.2015
  • Ensured achievement of branch sales targets through strategic leadership.
  • Promoted FNB values by modeling behavior and encouraging team alignment.
  • Maintained high service standards to enhance customer satisfaction.
  • Addressed customer issues promptly to prevent escalation of complaints.
  • Oversaw branch service levels and managed daily operations on the floor.
  • Ensured adherence to FNB Golden Rules by team members and self.
  • Managed risk and compliance related to frontline activities effectively.
  • Coached frontline team members to deliver exceptional customer experiences.

Customer Sales and Service Representative

First National Bank Tanzania (FNB)
Dar Es Salaam, Tanzania
07.2011 - 10.2012
  • Resolved customer queries and complaints promptly to ensure high satisfaction levels.
  • Conducted cross-selling and up-selling strategies to increase revenue generation.
  • Facilitated efficient account openings for new and existing customers.
  • Delivered exceptional service, guaranteeing positive experiences for clients.
  • Processed transfers swiftly to enhance operational efficiency.

Call Centre Agent

Airtel Tanzania
Dar Es Salaam, Tanzania
12.2009 - 06.2011
  • Resolved customer queries and complaints via phone communication.
  • Executed cross-selling strategies for company products and services through phone interactions.
  • Facilitated customer retention initiatives to enhance loyalty.

Customer service agent

ExcellentCom (T) Ltd/HiTS Tanzania
10.2008 - 11.2009
  • Selling of company products and services.
  • Attending customers and solving their problems face to face
  • Writing of daily report and submission of report to supervisor

Education

Masters - Business Administration - Corporate Management

Mzumbe University
Dar Es Salaam
12.2024

Bachelor of Education -

University of Dar-es-salaam
Dar Es Salaam
11-2008

Advanced Certificate of Secondary Education - Arts

Jitegemee Secondary School
Dar Es Salaam
05-2003

Certificate of Secondary Education - Arts

Sangu Secondary School
Mbeya
11-2000

Skills

  • Community mobilisation and persuasion
  • Lobbying and advocacy skills
  • Microsoft Excel
  • Microsoft Accessl
  • Microsoft Word
  • Microsoft PowerPoint
  • Interpersonal skills
  • Teamwork
  • Effective communication
  • Diplomacy and confidentiality
  • Fast learner
  • Hard worker
  • Ability to work in a multicultural environment
  • Critical thinking
  • Flexibility
  • Budget management
  • Sales strategy
  • Staff development
  • Customer service management
  • Manage operations
  • Customer relations

Personal Information

  • Date of Birth: 12/14/81
  • Gender: Male
  • Nationality: Tanzanian

References

References available upon request

Training

  • Group Anti-Money Laundering /Counter Financing of Terrorism Risk (AML/ CFT) Residual Risk Profile Workshop at FNB
  • Process based Risk and Control Identification and Assessment (PRCIA Workshop) at FNB
  • Sales Workshop at FNB
  • I participated in the making of FNB Tanzania Golden rule and Procedures

Languages

Swahili
First Language
English
Advanced
C1

Timeline

Operations Manager

Kimwaga Development Corporation (Tanzania) Ltd
02.2023 - 02.2025

Branch Administration Manager

First National Bank Tanzania Ltd (FNB)
09.2015 - 08.2022

Frontline Coordinator

First National Bank Tanzania Ltd (FNB)
11.2012 - 08.2015

Customer Sales and Service Representative

First National Bank Tanzania (FNB)
07.2011 - 10.2012

Call Centre Agent

Airtel Tanzania
12.2009 - 06.2011

Customer service agent

ExcellentCom (T) Ltd/HiTS Tanzania
10.2008 - 11.2009

Masters - Business Administration - Corporate Management

Mzumbe University

Bachelor of Education -

University of Dar-es-salaam

Advanced Certificate of Secondary Education - Arts

Jitegemee Secondary School

Certificate of Secondary Education - Arts

Sangu Secondary School

Similar Profiles

CREATE PROFILE
EZEKIEL BENJAMIN MWAMNYILA