Evence Jacobo
Dar Es Salaam
Summary
Adept Customer Care Representative with a proven track record at the University of Dar Es Salaam, enhancing customer satisfaction through expert relationship building and efficient issue resolution. Skilled in interpersonal communication and IT, successfully managed high call volumes, ensuring prompt, professional service. Achieved significant improvements in customer service metrics.
Overview
2
2
years of professional experience
Work History
Senior Customer Care Specialist
Customer Experience Platform
02.2023 - Current
- Assisted customers with product selection based on individual needs and preferences.
- Facilitated conflict resolution between customers and company representatives, preserving relationships and promoting brand loyalty.
- Streamlined communication channels for improved customer interaction and faster resolutions.
- Implemented new strategies to reduce average call handling time, contributing to overall efficiency.
Teacher
Sun Shine Secondary School
07.2022 - 01.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Customer Relationship Management - Customer Service
COURSERA
Coursera, Inc. 381 E Evelyn Ave Mountain View, CA Bachelor Of Science With Education - 3
University of Dar Es Salaam
Dar Es Salaam Tanzania07.2021
Skills
- Exceptional communication
- Complaint Handling
- Customer satisfaction measurement
- Call Center Operations
- Teaching
Timeline
Senior Customer Care Specialist
Customer Experience Platform
02.2023 - Current
Teacher
Sun Shine Secondary School
07.2022 - 01.2023
Customer Relationship Management - Customer Service
COURSERA
Bachelor Of Science With Education - 3
University of Dar Es Salaam
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