EVARISTA MKWIZU
Dar es Salaam,Tanzania
Summary
Membership Officer with over a decade of experience in Operations and marketing, I have worked to expand customer bases, increase revenue, debt collection, coordinate processes to ensure regulatory compliance in meeting organizational goals.Eager to contribute to a dynamic team my proven expertise to a role that supports compliance, process improvement and stakeholder’s relations and support organization goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Principal Membership Officer
NHIF
12.2019 - Current
- To correspond with employees and employers on matters concerning enrolment, registration and membership
- To update and maintain contribution registers
- To correspond and collect to employers on various compliance issues like outstanding statutory contributions, penalties etc
- To respond to members enquires on matters related to their membership
- To conduct enrollment and registration of members and issuance of IDs
- To deals with updating and maintenance of membership data
- To conduct follow-up of invalid members
- To prepare various periodic reports on status of enrollment, registration and membership
- To plan and coordinate education and awareness to potential and existing members
- To perform other related duties as may be assigned by the supervisor
Senior Marketing Officer-Call Center
NHIF
12.2015 - 12.2019
- Answer calls and respond to customer emails
- Management and resolve customer complaints
- Identify and escalate issues to supervisor
- Provide NHIF service information to customers
- Document all call information according to standard operating procedures
- Follow up customer calls when necessary
- Complete call logs and report
- Perform other duties when assigned by supervisor
Membership Officer
NHIF
Dar es Salaam
01.2010 - 01.2015
- To correspond with employees and employers on matters concerning enrolment, registration and membership
- To respond to members enquires on matters related to their membership
- To conduct enrollment and registration of members and issuance of IDs
- To deals with updating and maintenance of membership data
- To conduct follow-up of invalid members
- To prepare various periodic reports on status of enrollment, registration and membership
- To provide education and awareness to potential and existing members
- To perform other related duties as may be assigned by the supervisor
Education
Master of Business - Corporate Management
Mzumbe University
Dar-es-salaam12.2014
Bachelor of Public - Administration
Mzumbe University
Morogoro06.2009
A'level -
Tambaza High School
02.2006
O'level -
Green Acres High School
11.2003
Skills
- Time management
- Collaborative teamwork
- Customer Relations Management
- Effective Communication
- Proficiency in Microsoft Office suite
- Negotiation skills
- Task prioritization
- Product sales
- Membership recruitment
Certification
- Microsoft Office 2002 Level 1, New Horizons-Computer Learning Center, 03/01/03
- Effective Communication Skills and Customer Care Training Programme, Tanzania Public Service College (TPSC), 06/09/11
- Customer Service and Selling Skills, Goal Getters Consultants, 03/10/14
- Special Course Calls Operations and Customer Care, NIP, 03/20/17
- Organizational and Personal Effectiveness Skills, Mzumbe University, 02/18/19
Languages
- English, Elementary
- Kiswahili, Elementary
Timeline
Principal Membership Officer
NHIF
12.2019 - Current
Senior Marketing Officer-Call Center
NHIF
12.2015 - 12.2019
Membership Officer
NHIF
01.2010 - 01.2015
- Microsoft Office 2002 Level 1, New Horizons-Computer Learning Center, 03/01/03
- Effective Communication Skills and Customer Care Training Programme, Tanzania Public Service College (TPSC), 06/09/11
- Customer Service and Selling Skills, Goal Getters Consultants, 03/10/14
- Special Course Calls Operations and Customer Care, NIP, 03/20/17
- Organizational and Personal Effectiveness Skills, Mzumbe University, 02/18/19
Master of Business - Corporate Management
Mzumbe University
Bachelor of Public - Administration
Mzumbe University
A'level -
Tambaza High School
O'level -
Green Acres High School