EVA ERNEST MAIGE
Mjini Magharibi B
Summary
Results-driven professional with expertise in hospitality management, front desk operations, and guest satisfaction. Proven track record as a Guest Experience Manager and Front Desk Supervisor. Skilled in data collection for impactful projects, showcasing meticulous attention to detail. Passionate about nature, collaborative teamwork, and committed to security. Adaptable, disciplined, and excels in multicultural environments.
Overview
10
10
years of professional experience
Work History
Front Desk Clerk
Mauly Hotel Pemba
Pemba
2023.07 - 2024.01
- Provided a positive first impression by welcoming guests professionally and assisting with their needs.
- Efficiently managed check-in/out processes, reservations, and inquiries, ensuring accurate information.
- Oversaw the hotel's reservation system for accurate bookings and room allocations.
- Addressed and resolved guest concerns promptly to maintain high customer satisfaction.
- Collaborated with housekeeping and maintenance for room availability and a clean environment.
- Operated the hotel's phone system, managed paperwork, and handled cash transactions.
- Offered information on local attractions and services to enhance guests' overall experience.
Front Desk Supervisor & Reservation Clerk
Mkoani Hotel Pemba
Pemba
2020.08 - 2023.06
- Oversaw front desk operations, managing reservations, check-ins, and check-outs.
- Supervised and trained front desk staff for efficient and customer-focused service.
- Collaborated with departments to ensure room availability, housekeeping, and maintenance.
- Addressed guest concerns promptly, exceeding customer satisfaction expectations.
- Maintained an organized front desk area and provided local attraction recommendations.
Front Desk
Sunshine Hotel Zanzibar
Unguja
2016.09 - 2020.08
- Provided excellent customer service to hotel guests, managing check-ins and check-outs.
- Assisted with reservations, inquiries, and provided accurate information both in person and over the phone.
- Maintained an organized and welcoming front desk area, contributing to a positive guest experience.
- Collaborated with colleagues to ensure a smooth operation of day-to-day front desk tasks.
Guest Experience Manager
Melia hotel Zanzibar
Unguja
2016.04 - 2016.09
- Orchestrated guest experience initiatives for a positive stay.
- Managed Meliá Connect program to enhance customer engagement.
- Oversaw front desk operations, optimizing reservations and check-ins.
- Addressed guest concerns promptly, consistently exceeding satisfaction expectations.
- Supervised and trained staff for exceptional service.
- Maintained an organized front desk area, providing local attraction recommendations.
Data Collector
TASAF
Dodoma
2014.03 - 2014.05
- Collected data on families facing challenges in obtaining basic human needs.
- Presented collected data to project management for informed decision-making.
- Handled all necessary information related to the project.
Education
Bachelor of Arts - Commerce in Tourism &Hospitality Management
University of Dodoma
Dodoma, Tanzania2014-11
Associate of Arts - ACSEE ||HGE
Makambako Secondary School
Iringa, Tanzania2010-04
Associate of Science - CSEE || Science
Ungwasi Secondary School
Kilimanjaro, Tanzania2007-11
Skills
- Multi-Line Phone Systems
- Attractions and Amenities Knowledgeable
- Guest Relations
- Hospitality Management
- Creativity and Innovative
- Computer skills
- Customer Care
- Reservation
- Microsoft Office
- Management
- Time management
- Team leader
REFEREE
Name:Madam Prisca Birgen
Position:Assistant General Manager |Sunshine Hotel Zanzibar
Phone: +255 773212226
Email: birgenp@gmail.com
Name: Mr. Ali Ramadhani
Position: General manager | Mkoani hotel Zanzibar
Phone: +255 655907454/774 115321
Email: aliramadhani@gmail.com
Name: Fyaika Abdul
Position: Assistant Manager | Mauly Hotel Pemba
Phone: +255 678 838498/ 621 384980
Email: fyaikaabdul@gmail.com
Timeline
Front Desk Clerk
Mauly Hotel Pemba
2023.07 - 2024.01
Front Desk Supervisor & Reservation Clerk
Mkoani Hotel Pemba
2020.08 - 2023.06
Front Desk
Sunshine Hotel Zanzibar
2016.09 - 2020.08
Guest Experience Manager
Melia hotel Zanzibar
2016.04 - 2016.09
Data Collector
TASAF
2014.03 - 2014.05
Bachelor of Arts - Commerce in Tourism &Hospitality Management
University of Dodoma
Associate of Arts - ACSEE ||HGE
Makambako Secondary School
Associate of Science - CSEE || Science
Ungwasi Secondary School