Summary
Overview
Work History
Education
Skills
REFEREE
Timeline
Generic
EVA ERNEST MAIGE

EVA ERNEST MAIGE

Mjini Magharibi B

Summary

Results-driven professional with expertise in hospitality management, front desk operations, and guest satisfaction. Proven track record as a Guest Experience Manager and Front Desk Supervisor. Skilled in data collection for impactful projects, showcasing meticulous attention to detail. Passionate about nature, collaborative teamwork, and committed to security. Adaptable, disciplined, and excels in multicultural environments.

Overview

10
10
years of professional experience

Work History

Front Desk Clerk

Mauly Hotel Pemba
Pemba
07.2023 - 01.2024
  • Provided a positive first impression by welcoming guests professionally and assisting with their needs.
  • Efficiently managed check-in/out processes, reservations, and inquiries, ensuring accurate information.
  • Oversaw the hotel's reservation system for accurate bookings and room allocations.
  • Addressed and resolved guest concerns promptly to maintain high customer satisfaction.
  • Collaborated with housekeeping and maintenance for room availability and a clean environment.
  • Operated the hotel's phone system, managed paperwork, and handled cash transactions.
  • Offered information on local attractions and services to enhance guests' overall experience.

Front Desk Supervisor & Reservation Clerk

Mkoani Hotel Pemba
Pemba
08.2020 - 06.2023
  • Oversaw front desk operations, managing reservations, check-ins, and check-outs.
  • Supervised and trained front desk staff for efficient and customer-focused service.
  • Collaborated with departments to ensure room availability, housekeeping, and maintenance.
  • Addressed guest concerns promptly, exceeding customer satisfaction expectations.
  • Maintained an organized front desk area and provided local attraction recommendations.

Front Desk

Sunshine Hotel Zanzibar
Unguja
09.2016 - 08.2020
  • Provided excellent customer service to hotel guests, managing check-ins and check-outs.
  • Assisted with reservations, inquiries, and provided accurate information both in person and over the phone.
  • Maintained an organized and welcoming front desk area, contributing to a positive guest experience.
  • Collaborated with colleagues to ensure a smooth operation of day-to-day front desk tasks.

Guest Experience Manager

Melia hotel Zanzibar
Unguja
04.2016 - 09.2016
  • Orchestrated guest experience initiatives for a positive stay.
  • Managed Meliá Connect program to enhance customer engagement.
  • Oversaw front desk operations, optimizing reservations and check-ins.
  • Addressed guest concerns promptly, consistently exceeding satisfaction expectations.
  • Supervised and trained staff for exceptional service.
  • Maintained an organized front desk area, providing local attraction recommendations.

Data Collector

TASAF
Dodoma
03.2014 - 05.2014
  • Collected data on families facing challenges in obtaining basic human needs.
  • Presented collected data to project management for informed decision-making.
  • Handled all necessary information related to the project.

Education

Bachelor of Arts - Commerce in Tourism &Hospitality Management

University of Dodoma
Dodoma, Tanzania
11-2014

Associate of Arts - ACSEE ||HGE

Makambako Secondary School
Iringa, Tanzania
04-2010

Associate of Science - CSEE || Science

Ungwasi Secondary School
Kilimanjaro, Tanzania
11-2007

Skills

  • Multi-Line Phone Systems
  • Attractions and Amenities Knowledgeable
  • Guest Relations
  • Hospitality Management
  • Creativity and Innovative
  • Computer skills
  • Customer Care
  • Reservation
  • Microsoft Office
  • Management
  • Time management
  • Team leader

REFEREE

Name:Madam Prisca Birgen

Position:Assistant General Manager |Sunshine Hotel Zanzibar

Phone: +255 773212226

Email: birgenp@gmail.com

Name: Mr. Ali Ramadhani

Position: General manager | Mkoani hotel Zanzibar

Phone: +255 655907454/774 115321

Email: aliramadhani@gmail.com

Name: Fyaika Abdul

Position: Assistant Manager | Mauly Hotel Pemba

Phone: +255 678 838498/ 621 384980

Email: fyaikaabdul@gmail.com

 

Timeline

Front Desk Clerk

Mauly Hotel Pemba
07.2023 - 01.2024

Front Desk Supervisor & Reservation Clerk

Mkoani Hotel Pemba
08.2020 - 06.2023

Front Desk

Sunshine Hotel Zanzibar
09.2016 - 08.2020

Guest Experience Manager

Melia hotel Zanzibar
04.2016 - 09.2016

Data Collector

TASAF
03.2014 - 05.2014

Bachelor of Arts - Commerce in Tourism &Hospitality Management

University of Dodoma

Associate of Arts - ACSEE ||HGE

Makambako Secondary School

Associate of Science - CSEE || Science

Ungwasi Secondary School
EVA ERNEST MAIGE