EUNICE KALALU
Pharmacy technician
DAR es SALAAM,Tanzania
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, a strong background in quality control and medication management, focused on enhancing pharmacy services and promoting safe medication use. I have 7 years of proffesional experience at The Aga Khan hospital Dar es salaam- a JCIA accredited international facility
Overview
9
9
years of professional experience
1
1
Certification
Work History
PHARMACY TECHNICIAN/ASSISTANT PHARMACY SUPERVISOR
THE AGA KHAN HOSPITAL
DAR ES SALAAM
08.2018 - Current
- Serve as Assistant In-Charge, managing daily pharmacy operations in the pharmacist’s absence and ensuring smooth, uninterrupted patient care.
- Act as KPI Champion for both inpatient and outpatient pharmacies, tracking, analyzing, and improving the following key performance indicator;Turnaround time (Outpatient Pharmacy),Medication errors (Inpatient & Outpatient),Near misses (Inpatient & Outpatient),Compliance to surgical prophylaxis guidelines (Inpatient Pharmacy),Compliance to administration time of prophylactic antibiotics (Inpatient Pharmacy),Rational use of restricted antibiotics (Inpatient Pharmacy),Compliance to sample collection before initiating restricted antibiotics,Zero balance against formulary,Adverse Drug Reactions (ADR) reporting and follow-up (Inpatient & Outpatient)
- Conduct data analysis, identify trends and root causes, and implement corrective and preventive actions for quality improvement.
- Prepare and submit quarterly KPI and performance reports to the Antimicrobial Stewardship Committee (ASP), Pharmacy & Therapeutics Committee (PTC), and prepare the RCGC report.
- sterile admixture preparation, ensuring aseptic standards and accuracy.
- Monitor and report neonatal sepsis cases monthly to support infection control efforts.
- Perform ADR reporting to the Tanzania Medicines and Medical Devices Authority (TMDA) in compliance with national regulations.
- Conduct daily random stock counts and monthly short-expiry checks.
- Ensure proper labeling of high-alert, look-alike/sound-alike, and refrigerated drugs.
- Coordinate weekly stock receipts from the warehouse and communicate low-stock items for timely replenishment.
- Train and supervise new pharmacy staff and interns to maintain operational and professional standards.
- Carry out medication reconciliation, discharge dispensing, and patient counseling to promote safe medication use.
- Deliver monthly professional presentations as part of Continuous Professional Development (CPD) programs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Participate in monthly stock taking and ensure stock control is maintained.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Billing and dispensing of drugs.
PHARMACY INCHARGE
MIKWAMBE PHARMACY
02.2017 - 03.2018
- Counseled customers on medications, appropriate dosage and potential side effects.
- Set up and modified patient profiles to include current medications and insurance details.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Dispensing medicines.
- General overseer of the pharmacy.
Education
DIPLOMA - PHARMACEUTICAL SCIENCE
THE UNIVERSITY OF DODOMA
ADVANCED CERTIFICATE - SECONDARY EDUCATION
EDMUND RICE SINON HIGH SCHOOL
KENYA CERTIFICATE - SECONDARY EDUCATION
KITENGELA GIRLS HIGH SCHOOL
KENYA CERTIFICATE - PRIMARY EDUCATION
AINSWORTH PRIMARY SCHOOL
Skills
- Good Communication and Interpersonal skills
- Excellent team player
- Ability to work in a detailed oriented manner
- Quality Assurance and Control
- Marketing
- Meditech pharmacy system
- Problem-Solving Skills
- Reliabilty and responsibility
- Advanced Math Skills
- Microsoft Excel
- Supporting Pharmacy Operations
- Answering Customer questions
- Staff Leadership
- KPI analysis and performance improvement
- Workflow optimization
Certification
- Certificate in Guidance and Counselling - Daystar University
- Certificate in Fire Training - The Aga Khan Hospital
- Certificate in Fertility and Related Issues - The Aga Khan Hospital Dar es Salaam
- Certificate in Antimicrobial Stewardship
- Certificate of Tanzania Pharmaceutical Students Association
- Certificate of Enrolment with Pharmacy Council of Tanzania
- Certificate in Computer Packages
References
Vaidehi Bhatia, Assistant pharmacy Manager , The Aga khan hospital , Dar es salaam. vaidehi.bhatia@akhst.org, +25569 330 7466
Angelina Stephen, Administrator, The Aga Khan Polyclinic Masaki, angelina.stephen@akhst.org, +255716772725
Personal Information
Hobbies
- Table tennis
- Creative writting and reading
- Badminton
Timeline
PHARMACY TECHNICIAN/ASSISTANT PHARMACY SUPERVISOR
THE AGA KHAN HOSPITAL
08.2018 - Current
PHARMACY INCHARGE
MIKWAMBE PHARMACY
02.2017 - 03.2018
DIPLOMA - PHARMACEUTICAL SCIENCE
THE UNIVERSITY OF DODOMA
ADVANCED CERTIFICATE - SECONDARY EDUCATION
EDMUND RICE SINON HIGH SCHOOL
KENYA CERTIFICATE - SECONDARY EDUCATION
KITENGELA GIRLS HIGH SCHOOL
KENYA CERTIFICATE - PRIMARY EDUCATION
AINSWORTH PRIMARY SCHOOL