Esther Ndosi
Dar Es Salaam
Summary
Customer and Business Support professional with solid understanding of data management, documentation and record keeping. Possess strong computer skills and CRM software proficiency with numerical abilities and problem-solving attitude. Offering 6 years experience providing organization management with data driven reports which has proven to support management decisions.
Overview
11
11
years of professional experience
Work History
Sales Support Officer
Pyramid Pharma Limited
Dar Es Salaam
08.2013 - 12.2015
- Maintained accurate records of customer interactions, orders, invoices and payments.
- Processed customer requests promptly and accurately with attention to detail.
- Responded promptly to customers' inquiries via phone or email in a professional manner.
- Created sale documents such as orders, quotations, proformas through ERP system.
- Maintained 99% accuracy rate of entering customer orders and quotation into CRM system.
- Managed to visit 10 customers weekly and by the results increased sales by 20% in 6 months.
- Maintained accurate records of customer interactions, orders, invoices and payments of over 900 customers and achieved 90% of accurate information about the customers.
- Maintained over 10000 documents of customer on cloud and ensured 100% document availability to the team.
Sales Support Supervisor
Pyramid Pharma Limited
Dar Es Salaam
01.2016 - Current
- Provided administrative support to the team of the 4 Sales Support people and 3 Logistics people and ensured service delivery to customers within 24 hours.
- Advised the management and managed the implementation of a tool that connects customers' invoices and its respective signed delivery noted which reduced 80% of time used to find delivery notes.
- Prepared monthly inventory reports and managed to increase sales of purchased goods from 40% to 90% and reduce expiries form 60% to 10%.
- Lead cross-functional team of 20 people through stock taking projects twice a year and deliver the final reports in one week.
- Accurately verified over 6000 items stock from the stock take team combine them into a single Microsoft Excel document.
- Created new Excel tool for data entry which uses VLOOKUP and SUMIF functions and reduced errors by 60%.
- Managed stock levels of products and services ensuring availability when required.
Education
Bachelor of Science - Information Systems
The University of Dodoma
Dodoma, Tanzania11-2012
Some College (No Degree) - Data Science Nanodegree
Udacity
Remote11-2022
Skills
- Product And Service Management
- Order Management System Knowledge
- Inventory Control
- Time Management
- Communication
- Attention to Details
- Data Analysis
- Problem Solving
- Microsoft Excel
- Microsoft Navision
Languages
Swahili
First Language
English
Intermediate (B1)
B1
Accomplishments
- Best Overall Student in Mathematics - 2006
- Best Overall Student in Physics - 2009.
- Best Overall Finalist Student in the School of Informatics in the Academic Year 2011/2012
- Best Finalist Student in Bachelor of Science in Information Systems in the Academic Year 2011/2012
Timeline
Sales Support Supervisor
Pyramid Pharma Limited
01.2016 - Current
Sales Support Officer
Pyramid Pharma Limited
08.2013 - 12.2015
Bachelor of Science - Information Systems
The University of Dodoma
Some College (No Degree) - Data Science Nanodegree
Udacity
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