- Swahili
- English
Esther Mpangala
Darsalaam
Summary
Results-oriented Support Manager offering years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Sales and Support Officer
CRDB BANK PLC
04.2024 - Current
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Created, prepared, and delivered reports to various departments.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
Intern
CRDB BANK PLC
09.2023 - 03.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Receptionist Administrator
Makole Urban Health Center
01.2021 - 03.2021
Records Management Officer
Dodoma Municipal
09.2020 - 01.2021
Education
Bachelor - PUBLIC ADMINISTRATION IN RECORDS AND ARCHIVES MANAGMENT
Mzumbe University
11.2021
Certificate - CBG
Visitation Girls Secondary School
Sanya Juu-Moshi04.2018
Certificate - Advance
Kandoto Girls Secondary School
Same11.2015
Primary - CSEE
Martin Luther Primary School
Dodoma 09.2011
Skills
- Evaluating the information needs of an organization
- Establishing and maintaining systems of organization and retrieval
- Cataloguing documents, films, audio clips, photograph and digital materials
- Updating records
- Ensuring safe storage of records
- Disposing of files and records
- Accuracy, attention to details and awareness of deadlines
- Hardworking, self-starter with initiative, able to set down priorities
- Ability to anticipate problems and proactively to take measures to control or to minimize
- Ability to lead team
- Maturity, honest and ability to look challenges as opportunities
- Microsoft Office Application
- Ms world
- Ms excel
- Ms power point
- Internet
Languages
Mobiletelephone
- 0757034288
- 0624644166
Contactaddress
P.O. Box 34701, Darsalaam
Trainingandskills
11/2019, 10/2020, Computer Application Course (Data Management), Mzumbe University, Microsoft word, Microsoft excel, Microsoft access
Firstnames
Esther
Personal Information
- Date of Birth: 04/07/96
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
- Religion: Christian
References
- Eng. Godfrey D Mpangala, Father, Catholic Relief Service, godfrey_mp@yahoo.com, +255 754393897
- Sir. Dominic Nyoni, Lecture, Mzumbe University, researchnyoni@gmail.com, +255 759 731 909
Hobbies and Interests
- Reading newspapers
- Hardworking
- Socialising
- Traveling
- Learning new things
Disclaimer
I certify that the information provided here is genuine and true to the best of my knowledge.
Timeline
Sales and Support Officer
CRDB BANK PLC
04.2024 - Current
Intern
CRDB BANK PLC
09.2023 - 03.2024
Receptionist Administrator
Makole Urban Health Center
01.2021 - 03.2021
Records Management Officer
Dodoma Municipal
09.2020 - 01.2021
Bachelor - PUBLIC ADMINISTRATION IN RECORDS AND ARCHIVES MANAGMENT
Mzumbe University
Certificate - CBG
Visitation Girls Secondary School
Certificate - Advance
Kandoto Girls Secondary School
Primary - CSEE
Martin Luther Primary School
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