ESTHER LUHUNGA
Summary
Disciplined in handling broad variety of client needs. Receives and organizes contract documents, issues correspondence and assists with accounting duties. Skilled in using latest technologies to handle transactions with precision.
Overview
6
6
years of professional experience
Work History
Real Estate Intern
Cresco Real Estate
Dubai, United Arab Emirate
01.2024 - Current
- Advised clients on optimum buying and selling choices for maximum returns.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Coordinated rental agreements for properties, keeping occupancy high and helping renters find suitable spaces.
- Communicated with team members regarding closings, document delivery deadlines and contract amendments to facilitate proactive contract fulfillment.
Front Desk Supervisor
Boonmax Hotel
Dubai, United Arab Emirate
07.2022 - 11.2023
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Resolved guest complaints by addressing issues with rooms promptly.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Marketing Assistant
Medtech Supplies
Chagga Street, Dar Es Salaam
05.2021 - 05.2022
- Researched and evaluated potential new markets and products.
- Tracked marketing efforts to monitor results in real-time.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Utilized specialized software to capture and process data.
Call Center Sales Representative
Fido Technology
Livingstone, Dar Es Salaam
03.2019 - 03.2021
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Implemented upselling techniques to increase revenue and move product.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Participated actively in coaching sessions, incorporating feedback to continuously improve sales techniques and overall performance.
Sales and Marketing Representative
B2 Phone Vodacom Aggregator
Upanga, Dar Es Salaam
10.2017 - 01.2019
- Enhanced company brand image through the creation of compelling marketing collateral materials such as brochures, case studies, and website content.
- Communicated relevant information to internal and external stakeholders.
- Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting a positive work environment.
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Collaborated with cross-functional teams to develop comprehensive sales plans addressing customer needs and pain points.
Education
Bachelor of Arts - Bachelor of Arts And Education
Tumaini University Makumira
Arusha, Tanzania.12.2017
Associate of Arts - HGL
Ashira Secondary School
Kilimanjaro, Tanzania09.2014
GED -
Madiba Secondary School
Ilala District, Tanzania10.2011
Skills
Buyer Representation
Rental Listings Research
Portfolio Management
Business Prospecting
Market monitoring
Timeline
Real Estate Intern
Cresco Real Estate
01.2024 - Current
Front Desk Supervisor
Boonmax Hotel
07.2022 - 11.2023
Marketing Assistant
Medtech Supplies
05.2021 - 05.2022
Call Center Sales Representative
Fido Technology
03.2019 - 03.2021
Sales and Marketing Representative
B2 Phone Vodacom Aggregator
10.2017 - 01.2019
Bachelor of Arts - Bachelor of Arts And Education
Tumaini University Makumira
Associate of Arts - HGL
Ashira Secondary School
GED -
Madiba Secondary School