Driven by strategic planning and a knack for brand development, I spearheaded marketing campaigns at Magere Credit Company, boosting brand visibility and customer engagement. Leveraging skills in digital marketing and relationship building, I led a team to exceed sales targets through innovative strategies and meticulous market research. My adaptability and collaborative approach have consistently enhanced business growth and client satisfaction. Innovative Marketing leader with Number+ years of experience delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and social media engagement. Detail-oriented, attentive and decisive leader. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive and achievement-oriented Job Title bringing Number years of marketing and leadership experience with special emphasis helping Industry clientele. Effectively increases social media reach and client digital profile to catapult company forward with sustained growth. Articulate communicator, natural leader and organized manager. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Eromanus Chacha
Mwanza
Summary
Overview
10
years of professional experience
Work History
Magere Credit Company
Seles and Marketing Strategies
04.2018
Job overview
- Played a key role in the company''s strategic planning process by providing input on growth opportunities and potential challenges based on market analysis.
- Developed targeted marketing campaigns for specific industry segments, leading to increased brand awareness and lead generation.
- Conducted market research to identify opportunities for expansion and growth in existing territories.
- Cultivated a network of industry contacts that contributed to business development efforts and partnership opportunities.
- Negotiated contracts with vendors and suppliers, securing favorable terms that benefited the company''s bottom line.
- Delivered presentations at industry events to showcase company products/services and generate interest from potential customers.
- Developed comprehensive budget forecasts for the department while working closely with management to align financial goals with overall corporate objectives.
- Launched new products and services, effectively positioning them within the market to drive growth.
- Analyzed sales data to monitor trends, adjust strategies accordingly, and improve overall performance metrics.
- Built strong internal relationships across multiple departments including finance, operations and customer service to ensure seamless execution of sales and marketing initiatives.
- Collaborated with product development teams to refine offerings based on customer feedback and market demands.
- Optimized sales processes, streamlining operations for improved efficiency and productivity.
- Mentored junior team members, fostering a supportive work environment that facilitated professional growth.
- Contributed valuable insights during executive meetings through analysis of competitor activity, consumer behavior patterns and emerging trends.
- Implemented training programs for sales staff, enhancing their skills and knowledge for better performance.
- Managed a high-performing sales team, ensuring consistent achievement of sales targets and quotas.
- Increased sales revenues by developing and implementing strategic marketing plans.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Optimized email campaigns to increase open and click-through rates.
- Wrote and distributed press releases to increase brand visibility.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Created and managed social media campaigns to increase brand engagement.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Conducted market research to identify new opportunities and target markets.
- Devised content strategy to effectively engage target audiences.
- Continually maintained and improved company's reputation and positive image in markets served.
- Coordinated with design and media teams to develop high-quality creative assets.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Improved website visibility through development and implementation of SEO strategies.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Vodacom Company, Magere Credit Company
Customer Service Cashier, Customer Care, Credit of
12.2014 - Current
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Utilized various software applications to process customer orders.
- Referred to price sheets and special sale bulletins to enter price changes.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Collaborated with team members to maintain smooth operations during peak hours.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
TEOFILO KISANJI UNIVERSITY Mbeya, Tanzania
DIPLOMA from Business Administration
11.2014
University Overview
- Completed professional development in Subject
- Continuing education in Subject
- Bachelor degree of business Administration and management
DAR ES SALAAM INSTITUTE OF TECHNOLOGY (DIT)
Pre Ordinary Diploma Of Engineering from Mathematics, Physics, Computer Application And Comskills
10.2012
University Overview
- Awarded Award Name.
- Short courses of Telecommunications and computer applications in Engineering.
Mwanza Secondary School Mwanza, Tanzania
Advanced Of Secondary Education from Pure Mathematics, Physics And Chemistry
03.2012
University Overview
- Member of Student Organization or Club Name
Mahina Secondary School Mwanza, Tanzania
Secondary Education Level from All Subjects of Secondary Education in Tanzania
11.2009
University Overview
- Member of Student Organization or Club Name
Skills
- Sales Presentations
- CRM Management
- Creative Direction
- Marketing Analytics
- Performance reporting
- Customer Segmentation
- Advertising Campaigns
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Microsoft Office
- Relationship Building
- Computer Proficiency
- Self Motivation
- Customer Relationship Management
- Client Relationship Management
- Interpersonal Communication
- MS Office Suite
- Digital Marketing
- Strategic Planning
- Marketing and Advertising
- Brand Development
- Brand Promotion
- Vendor Relations
- Email Marketing
- Market Research
- Customer Relationship Management (CRM)
- Written Communication
Languages
English
Upper intermediate (B2)
Swahili
Bilingual or Proficient (C2)
Timeline
Seles and Marketing Strategies
Magere Credit Company
04.2018
Customer Service Cashier, Customer Care, Credit of
Vodacom Company, Magere Credit Company
12.2014 - Current
TEOFILO KISANJI UNIVERSITY
DIPLOMA from Business Administration
DAR ES SALAAM INSTITUTE OF TECHNOLOGY (DIT)
Pre Ordinary Diploma Of Engineering from Mathematics, Physics, Computer Application And Comskills
Mwanza Secondary School
Advanced Of Secondary Education from Pure Mathematics, Physics And Chemistry
Mahina Secondary School
Secondary Education Level from All Subjects of Secondary Education in Tanzania
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