ERNEST REGINALD MHADA
DAR ES SALAAM
Summary
Results driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strategic person in Operations known for high productivity and efficient task completion. Possess specialized skills in operational strategy development, team leadership, and process optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team synergy.
Overview
7
7
years of professional experience
Work History
General Manager of Operations
Mokutari & Mvuleni co ltd
Dar Es Salaam
06.2024 - Current
- Developed and implemented operational policies and procedures to improve efficiency.
- Created and managed annual operating budget for the department.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Coordinated with other departments to ensure successful delivery of services.
- Established quality assurance processes to ensure customer satisfaction.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Provided strategic direction to staff members in order to maximize productivity.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Recruited, hired, and trained new staff members according to organizational standards.
- Resolved escalated customer service issues in a timely manner.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw financial management, budget management, accounting and payroll activities.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Built strong operational teams to meet process and production demands.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Structured HR consulting services to support clients during organizational developments and changes.
Fuel Station Manager
Mokutari co ltd/ Puma energy tanzania
Mwenge, Dar Es Salaam
04.2023 - 06.2024
- Managed daily operations of the fuel station, including staff scheduling and customer service.
- Supervised employees to ensure compliance with safety regulations and company policies.
- Maintained records of fuel sales, inventory levels, and other operational data.
- Ensured that all equipment was in proper working order and reported any issues to maintenance personnel.
- Conducted regular inspections of the fuel pumps and facility grounds for cleanliness and appearance standards.
- Developed strategies to increase sales revenue by introducing new products or services.
- Created weekly reports detailing employee performance, customer feedback, and financial information.
- Resolved customer complaints in a timely manner to promote positive customer relations.
- Provided training on safe fueling techniques to new hires and existing staff members.
- Initiated promotional campaigns to attract new customers and boost brand loyalty among existing customers.
- Implemented cost-saving measures such as energy conservation initiatives or reducing waste production.
- Managed scheduling, training and inventory control.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Assistant Financial Accountant
mokutari co ltd /vivo energy tanzania ltd
Mikocheni,Dar Es Salaam
11.2020 - 03.2023
- Assisted in preparing financial statements and reports for management review.
- Prepared monthly reconciliations of balance sheet accounts, including bank statements and intercompany transactions.
- Assisted with the preparation of budgets, forecasts, cash flow projections and variance analyses.
- Developed processes to ensure accuracy in all financial reporting activities.
- Reviewed accounts payable invoices for accuracy prior to payment processing.
- Researched customer inquiries related to billing issues and responded accordingly.
- Identified areas of improvement in existing processes and implemented changes accordingly.
- Maintained accurate records of fixed assets by tracking purchases, disposals, depreciation calculations .
- Ensured proper authorization was obtained prior to processing payments or wire transfers.
- Tracked income and expenses for business using accounting software.
- Prepared weekly payroll for team of salaried and hourly employees.
- Reduced process gaps by successfully training employees on best practices and protocols.
- Posted financial data in Excel spreadsheets and managed inventory.
- Supported efficient accounting operations with high-quality administrative support.
- Updated and managed accounts payable databases, employing access controls to protect data.
Supervisor of Operations
Mvuleni co ltd/ supermarket
Muheza ,Tanga ,Tanzania
11.2017 - 10.2020
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Participated in industry-related events and conferences to stay abreast of the latest developments.
- Managed scheduling, training and inventory control.
- Presented performance and productivity reports to supervisors.
- Tracked and replenished inventory to maintain par levels.
- Oversaw financial management, budget management, accounting and payroll activities.
Receptionist Intern
Marera valley lodge/bougainvillea group of lodges
Karatu District
06.2019 - 10.2019
- Greeted guests and customers in a professional manner.
- Answered incoming calls and transferred them to the appropriate departments or personnel.
- Scheduled appointments for patients, clients, and other visitors.
- Managed the reception area, including keeping it clean and organized.
- Assisted with administrative tasks such as filing documents, data entry, and scanning paperwork.
- Handled all incoming mail, packages, deliveries, and courier services.
- Updated visitor logbook with relevant information on daily basis.
- Processed payments using cash register accurately according to company policies.
- Printed out invoices for outgoing orders and services rendered.
- Maintained a safe environment by ensuring that all medical equipment is properly sanitized before use.
- Prepared meeting rooms prior to events or meetings taking place in the facility.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Updated and recorded customer or client information to maintain accounts.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Education
Bachelor of Arts - History Cultural Heritage Management & Tourism
University of Dar Es Salaam
Dar Es Salaam ,Tanzania07-2024
Ordinanary Diploma in Hospitality Management
National College of Tourism
Dar Es Salaam , Tanzania07-2021
Technician Certificate in Hospitality Operations
National College of Tourism
Arusha , Tanzania07-2020
O-Level Educaion
Bangala Lutheran Junior Seminary
Lushoto ,Tanga , Tanzania10-2017
Primary Education
Magila Primary School
Muheza ,tanga , Tanzania09-2013
Skills
- Business Analysis
- Logistics Management
- Operations Management
- Staff Development
- Logistics Oversight
- Performance reporting
- Marketing
- Customer Service
- Financial Management
- Maintenance Planning
- Customer Retention
- Inventory Management
- Goal Setting
- Strategic Planning
- Invoice Processing
- Management
Accomplishments
- i have been awarded the certificate of the best leader at bangala lutheran junior seminary class of 2017
- i have been awarded the certificate of minister of discipline and disciplined student at national college of tourism arusha campus class of 2019
Hobbies
- playing games
- learning new things
- watching movies
REFEREES
1. DEOGRATIOUS JACOB TARIMO
DIRECROR MOKUTARI & MVULENI CO LTD
+255 754 077 105
2. JULIUS GERVAS MOKUNDA
DIRECTOR MOKUTARI & MVULENI CO LTD
+255 754 043 275
3. JANE KASSIM MWAIMU
TEACHER AT MUHEZA ESTATE PR SCHOOL
GOVERNMENT EMPLOYEE
+255 718 995 098
Timeline
General Manager of Operations
Mokutari & Mvuleni co ltd
06.2024 - Current
Fuel Station Manager
Mokutari co ltd/ Puma energy tanzania
04.2023 - 06.2024
Assistant Financial Accountant
mokutari co ltd /vivo energy tanzania ltd
11.2020 - 03.2023
Receptionist Intern
Marera valley lodge/bougainvillea group of lodges
06.2019 - 10.2019
Supervisor of Operations
Mvuleni co ltd/ supermarket
11.2017 - 10.2020
Bachelor of Arts - History Cultural Heritage Management & Tourism
University of Dar Es Salaam
Ordinanary Diploma in Hospitality Management
National College of Tourism
Technician Certificate in Hospitality Operations
National College of Tourism
O-Level Educaion
Bangala Lutheran Junior Seminary
Primary Education
Magila Primary School
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