Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ERNEST DAUD HYERA

ARUSHA

Summary

Dynamic sales leader with a proven track record at Evas Autotravel Company Limited, adept in CRM proficiency and sales coaching. Excelled in driving revenue growth and team performance, demonstrating exceptional negotiation expertise and territory management. Achieved significant sales targets, enhancing customer relationships and operational efficiency.

Overview

11
11
years of professional experience

Work History

Head of Sales and Zonal Operations

Evas Autotravel Company Limited
Arusha
08.2024 - Current

Responsibilities
Leadership and Management
➢Lead, mentor, and manage five zonal managers to achieve sales targets and business objectives.
➢Foster a high-performance culture within the sales teams across all zones.
➢Conduct regular performance evaluations and provide constructive feedback to zonal managers.
Sales Strategy and Execution:
➢Develop and implement comprehensive sales strategies and plans to drive revenue growth.
➢Monitor and analyze market trends, competitor activities, and customer needs to adjust strategies accordingly.
➢Ensure alignment of zonal sales plans with overall company objectives.
Performance Monitoring
➢Set performance goals and KPIs for zonal managers and track progress regularly.
➢Prepare and present detailed sales reports, forecasts, and performance analyses to the CEO.
➢Identify areas for improvement and implement corrective actions as needed.
Cost Management
➢Ensure all sales operations are cost-effective and within budget.
➢Optimize resource allocation and minimize unnecessary expenses.
➢Implement cost-saving initiatives without compromising on sales performance.
Customer Relationship Management
➢Oversee the maintenance of strong relationships with key clients and stakeholders.
➢Ensure high levels of customer satisfaction and address any issues promptly.
➢Support zonal managers in handling escalated customer inquiries and concerns.
Collaboration and Coordination
➢Collaborate with marketing, product development, and customer support teams to ensure cohesive efforts.
➢Participate in cross-functional meetings to align on goals and strategies.
➢Represent the company at industry events, trade shows, and networking opportunities.
Inventory Management
➢Maintain adequate stock levels of printers, POS, and other necessary equipment.
➢Coordinate with supply chain and logistics teams to ensure timely replenishment of stock.

Zonal Sales Manager

Ten Ten Inc Limited
Northen Zone
07.2022 - 07.2024

Responsibilities:

➢Closing new business deals by coordinating requirements; developing and negotiating hires; integrating hire requirements with business operations.

➢ Recruiting and retaining sales representative and sales agent within a zone.

➢ Developing sales by making initial presentation; explaining products and services enhancements and additions; introducing new products and services.

➢Maintaining a high level of knowledge of the company's products and services, competition, pricing, market share, and key product differentiation.

➢Developing specific plans to ensure revenue growth in all the company's products and services within a zone.

➢ Contributing information to sales strategies by evaluating current customer requirements; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.

➢Enhancing department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

➢ Working with management to develop sales goals and coordinate sales plans for the promotion of existing services and products and the introduction of new services and products.

Area Business Manager

Greenlight Planet Tananzia Limited
Mara Tarime
09.2021 - 07.2022

Responsibilities:

➢ Closing new business deals by coordinating requirements; developing and negotiating hires; integrating hire requirements with business operations.

➢ Recruiting and retaining sales representative and sales agent within a region.

➢ Developing sales by making initial presentation; explaining products and services enhancements and additions; introducing new products and services.

➢ Maintaining a high level of knowledge of the company's products and services, competition, pricing, market share, and key product differentiation.

➢ Developing specific plans to ensure revenue growth in all the company's products and services within a region.

➢Contributing information to sales strategies by evaluating current customer requirements; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.

➢ Enhancing department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

➢ Working with management to develop sales goals and coordinate sales plans for the promotion of existing services and products and the introduction of new services and products.

➢ Meeting with key customer personnel; identify and evaluate additional needs; analysing opportunities.

· improving the customer experience, including resolving problems and complaints.

Regional Channel Executive

D.light
Iringa
09.2019 - 06.2022

Responsibilities

➢ Analysing marketing and sales data to develop insights and make recommendations on areas for optimization, and ensuring attaining of company’s sales targets, also analysing market trends and competitors’ product offerings, pricing, promotion and activities.

➢ Identifying marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

➢ Achieving marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

➢ Accomplishing marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.

➢ Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.

Accomplishing marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining sales team.

Area Supervisor

MIC(TIGO)
Arusha
04.2014 - 08.2017

Duties and Responsibilities:

➢ Analysing marketing and sales data to develop insights and make recommendations on areas for optimization, and ensuring attaining of company’s sales targets, also analysing market trends and competitors’ product offerings, pricing, promotion and activities.

➢Identifying marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

➢ Achieving marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.

➢Managing brand, design, graphics, illustrations and structure, ensuring consistent brand standards across public sites, trade show exhibition displays and collateral, also ensuring perfect designing and production of marketing materials e.g., fliers and posters.

➢ Accomplishing marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.

➢ Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities

Education

Bachelor of Arts - Mass Communication

Open University of Tanzania
Arusha
11-2023

MBA - Business Administration And Management

Open University of Tanzania
Arusha

Some College (No Degree) - Diploma of Journalism

Time School Journalism
Dar Es Salaam

Magila Secondary
Tanga

Skills

  • Solution selling
  • CRM proficiency
  • Sales coaching
  • Territory management
  • Negotiation expertise
  • Sales presentations
  • Sales operations
  • KPI analysis
  • Sales team training
  • Sales reporting
  • Contact follow-up
  • Sales strategy development
  • Sales budgeting
  • Performance management

Languages

Swahili
First Language
English
Proficient (C2)
C2

Timeline

Head of Sales and Zonal Operations

Evas Autotravel Company Limited
08.2024 - Current

Zonal Sales Manager

Ten Ten Inc Limited
07.2022 - 07.2024

Area Business Manager

Greenlight Planet Tananzia Limited
09.2021 - 07.2022

Regional Channel Executive

D.light
09.2019 - 06.2022

Area Supervisor

MIC(TIGO)
04.2014 - 08.2017

Bachelor of Arts - Mass Communication

Open University of Tanzania

MBA - Business Administration And Management

Open University of Tanzania

Some College (No Degree) - Diploma of Journalism

Time School Journalism

Magila Secondary
ERNEST DAUD HYERA