Project Manager Digital Divide Data Kenya and WeLocalize (Hybrid)
02.2021 - 09.2023
Managed projects for high-profile clients including Google, Meta, Uber, Apple Music, and World Remit.
Oversaw project assignment and ensured timely delivery of localization projects to WeLocalize.
Led three teams consisting of approximately 50 personnel across Tanzania, Nigeria, and Kenya.
Conducted weekly team meetings to evaluate strategies and track project performance.
Developed Performance Improvement Plans for linguists struggling with KPIs, providing necessary guidance.
Analyzed customer feedback on localizations and implemented strategies to enhance satisfaction.
Trained staff on IT tools and applications to improve operational efficiency.
Monitored project milestones to identify potential roadblocks and optimize resource utilization.
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