Project Manager
Digital Divide Data Kenya and WeLocalize (Hybrid)
02.2021 - 09.2023
- Managed projects for high-profile clients including Google, Meta, Uber, Apple Music, and World Remit.
- Oversaw project assignment and ensured timely delivery of localization projects to WeLocalize.
- Led three teams consisting of approximately 50 personnel across Tanzania, Nigeria, and Kenya.
- Conducted weekly team meetings to evaluate strategies and track project performance.
- Developed Performance Improvement Plans for linguists struggling with KPIs, providing necessary guidance.
- Analyzed customer feedback on localizations and implemented strategies to enhance satisfaction.
- Trained staff on IT tools and applications to improve operational efficiency.
- Monitored project milestones to identify potential roadblocks and optimize resource utilization.