Experienced humanitarian and refugee and displaced persons' solutions expert with a strong background in protection programming, assistance, resettlement, and complementary pathways. Progressed from frontline emergency response to leading roles in durable solutions, including implementation of the Comprehensive Refugee Response Framework (CRRF). Proven ability to develop policies, SOPs, supervise multidisciplinary teams, and design prioritization models that inform sustainable, rights-based interventions. Skilled in building and managing partnerships (including with States), conducting strategic casework, and advocating for inclusive approaches that empower refugee women, ensure education access for refugee children, and promote diversity (AGDM).
Oversee the implementation of refugee solutions such as resettlement and complementary pathways programs, with a focus on expanding durable solutions for displaced persons through education, labor mobility, and community sponsorship models | Developed tools and knowledge products to support program monitoring, learning, and adaptation, while centering refugee voices in policy and program development.
Reviewed and submitted high-quality Refugee Resettlement Forms (RRFs) for complex and diverse refugee caseloads, including survivors of violence, unaccompanied minors, and persons at risk in mixed migration contexts, ensuring timely and accurate case referral for durable solutions. | Proven ability to learn quickly and adapt to new situations.
Built and managed cross-sector partnerships with governments, UN agencies, and community-based organizations to enhance protection outcomes and ensure strategic alignment with global resettlement frameworks | Coordinated case processing and referral pathways, ensuring program quality, timely reporting, and adherence to international protection standards | Led Teams of national staff members and achieved objectives together.
Led the development of Standard Operating Procedures to establish and streamline resettlement processes in a newly launched program, including defining workflows, roles, and quality assurance measures. Conducted in-depth interviews with refugees to identify protection needs, assess vulnerabilities, and inform durable solutions | Played a key role in designing a prioritization model for case selection based on urgency and protection risks. Collaborated closely with implementing and referral partners to ensure a coordinated, protection-sensitive approach to resettlement and complementary pathways.
Began my humanitarian career as a Protection Assistant during the emergency response to the Burundian refugee influx, supporting frontline protection efforts and conducting Age, Gender, and Diversity Mainstreaming (AGDM) sessions to ensure inclusive service delivery. I played a key role in reception and refugee hearing duties, offering case-specific counseling and resolving numerous individual protection concerns. Over time, I transitioned into the Solutions Unit, where I contributed to the implementation of the Comprehensive Refugee Response Framework (CRRF) and worked on resettlement and complementary pathways. This progression deepened my experience in both emergency protection and long-term durable solutions, while reinforcing my commitment to refugee-centered programming.