Epifania Mallya
Dar es Salaam
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Forward-thinking, proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Proficient in MS Office, internet and varieties of digital platforms necessary for business growth.
Overview
3
3
years of professional experience
Work History
District Business Officer Assistant - Field Worker
Temeke District Council
03.2021 - 07.2021
- Generated reports detailing findings and recommendations.
- Provided exceptional customer service, resolving issues promptly to ensure client satisfaction and retention.
- Send reminder SMS to customers regarding compliance and license expiry.
- Oversaw process improvement initiatives.
- Reconciled business licenses and creative needs for Temeke District.
- Frequently inspected business to advise on value adding and compliance.
Administrative Assistant
Healthnod (T) Limited
10.2022 - Current
- Managing paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Engaged in developing and reviewing various internal policies for efficiency and improvements.
- Coordinating logistics for meetings, including online meeting equipment setups and reminders with national and internal customers.
- Using word processing and presentation software to create and edit documents.
- Performing research to collect and record sisal trading data to informing 2024/2025 Strategic Plan.
- Managing corporate social responsibility, co-founded Healthnod Foundation, to help promote public health and serve vulnerable.
Education
BBA - Marketing
Institute of Social Work
Dar Es Salaam 07.2023
Diploma - Human Resources Management
Institute of Social Work
Dar Es Salaam 07.2018
Certificate - Human Resources Management
Institute of Social Work
Dar Es Salaam07.2016
Certificate - Secondary Education
Dar Es Salaam Prime Secondary School
Dar Es Salaam11.2015
Certificate - Primary Education
Maseseweni Primary School
Moshi11.2015
Skills
- Driving continuous improvement
- PowerPoint
- Process Streamlining
- Identifying best practices
REFEREES
1. Rev. Jackson K. Simkoko
Executive Secretary
Healthnod Foundation
UMATI Building, 2nd Florr
Dar es Salaam
Mobile 0714 955688
Email: jsimkoko@healthnod.tz
2. Tusekile Mathew
Customer Care Officer
NMB - Mlandizi Branch
P. O. Box 339
Mlandizi
Mobile: 0718411134
Email: tusemathew@gmail.com
3. Hellen Myovela
Teacher
Kibamba Secondary School
Dar es Salaam
Mobile: 0717930855
Email: hmyovela@gmail.com
Timeline
Administrative Assistant
Healthnod (T) Limited
10.2022 - Current
District Business Officer Assistant - Field Worker
Temeke District Council
03.2021 - 07.2021
BBA - Marketing
Institute of Social Work
Diploma - Human Resources Management
Institute of Social Work
Certificate - Human Resources Management
Institute of Social Work
Certificate - Secondary Education
Dar Es Salaam Prime Secondary School
Certificate - Primary Education
Maseseweni Primary School
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