Esther Mhode
Dar es Salaam
Summary
Experienced, disciplined and highly motivated Person, with an extensive experience in loans issues, Finance inclusion and Banking serviced. Bringing proactive and results-driven approach to building strategic partnerships and driving growth through innovative solutions. Possesses keen understanding of market trends and excels in identifying opportunities for business expansion. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
6
6
years of professional experience
Work History
Business Development Executive
BRIJ FINTECH TANZANIA
04.2024 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Drove revenue growth, developing and executing robust sales plan.
- Amplified online presence, overseeing redesign of company website and increasing social media engagement.
- Leveraged social media platforms to increase brand awareness and generate leads.
- Elevated customer satisfaction, introducing comprehensive feedback system to better address client needs.
- Secured new partnerships by identifying and pursuing business opportunities in untapped markets.
Workshop Administrator/Service Advisor
MOBIKEY TRUCK AND BUS
10.2022 - 10.2023
- To maintain the daily workshop schedule and allocation of resources
- To maintain and prepare requisitions for material from operation and accounts department
- To send updates on jobs to all teams concerned
- To manage all inductions and access requests for the workshop facility
- Organize travel, accommodation (and Visa where required) for all department personnel and raise necessary requisitions
- Ensure all trucks are well packed appropriately and have check-list
- Managing workshop vehicles and fleet management (scheduling maintenance, coordinating drivers duties, cleaning)
- Assist HR office and Accounts with arranging timesheets, submitting leave forms and maintaining the spreadsheet for works orders
- Ensure all deliveries and made timely and with no damages
- Responsible for preparing the pro forma invoices, Issuing Invoices and requesting Exemptions then sending them to Accounts/Finance department for EFDs
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Direct sales officer DSS
NMB BANK
12.2020 - 08.2022
- Account opening for our customers
- Cross selling different product apart from account opening
- Selling bank insurance , QR Code to our customers
- Registering our customers Nmb Mkononi (digital service)
- Practicing good customer service
- Participating in k-college project at mlimani university for account opening in 2020 and Bonge la Mpango in 2021
- Doing other activities as assigned by the management
- Coordinated product demonstrations for clients, illustrating the practical benefits and addressing any technical inquiries that arose during the session.
- Contributed to the development of new sales strategies and tactics by regularly sharing insights gained from client interactions, market trends, and competitor analysis.
- Maintained accurate records of all transactions, invoices, and payments for smooth financial operations within the department.
- Participated in regular training sessions to stay updated on industry trends, product developments, and competitive landscape.
- Delivered persuasive sales presentations, highlighting product features and benefits to attract potential buyers.
Relationship officer/Loan officer
AccessBank Tanzania LTD
11.2019 - 11.2020
- Performed effective training the whole of March
- Conduct planned direct promotion marketing activities for product and services offered by the bank
- Screen clients/applications in regards to eligibility requirements for micro loan
- Endure all documents for committee approval is complaint with credit procedure
- Achieve disbursement and deposit target of the bank
- Attend all meetings arrangement arranged by the branch management
- Build high quality customer relationship within the target market facilitate growth in number of customers and also retain the existing customers
- Identify needs and business development opportunities in cooperation with the business
- Participate in industry events relating to digital banking
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Maintained and built close relationships with customers through regular contact and visits.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
Accounts And Administration Manager
KITIKAI LOGISTICS
01.2019 - 10.2019
- Supervising daily administrative operations and ensuring smooth workflow.
- Managing office supplies, equipment, and maintenance needs.
- Leading and managing administrative staff.
- Assigning tasks, setting deadlines, and monitoring performance.
- Maintaining employee records and handling administrative HR tasks.
- Addressing workplace issues and ensuring a positive work environment.
- Provided exceptional customer service when handling billing inquiries from clients, resulting in increased satisfaction rates among account holders.
- Enhanced internal controls by recommending improvements to existing policies, procedures, and documentation protocols within the Accounts Administration department.
- Improved cash flow management by closely monitoring outstanding invoices and implementing prompt collection strategies.
- Assisted in the implementation of new accounting software solutions to improve overall department productivity levels while reducing manual tasks prone to errors.
- Managed fixed asset inventory records with meticulous attention to detail, ensuring accuracy of depreciation calculations and asset valuation reports.
- Monitored daily tracking of open opportunities and compliance items.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Developed strategic plans for day-to-day financial operations.
Education
Bachelor Degree - Business Administration
TANZANIA INSTITUTE OF ACCOUNTANCY
01.2018
Diploma - Business Administration in Procurement and Supply Management
ST. JOHNS UNIVERSITY OF TANZANIA
01.2015
Ordinary Certificate - Secondary Education Examination
ATHENA GIRLS SECONDARY SCHOOL
01.2010
Certificate - Primary School
RUVUDARAJANI PRIMARY SCHOOL
01.2006
Skills
- Listening skills
- Strong decision maker
- Complex problem solver
- Management skills
- Innovative
- Service-focused
- Sales and marketing
- Data entry
- Computer skills
- Target achievement
- Bank reconciliation
- Team leadership
Languages
English
Swahili
Awards
- 08/01/20, Actively participating on learning different internal Access bank courses.
- 10/01/15 - 07/01/18, Active member of Business Administrator Associations - Tanzania Institute of Accountancy (BAA-TIA)
- 12/20/17, Certificate of completion includes Work skills, Money skills, and Entrepreneurship skills conducted by National Bank of Commerce (NBC).
- 01/10/15, Certificate of Participation on the course of Electronics Commerce and Entrepreneurship which was conducted at St. John University of Tanzania.
- 10/16/10, Outstanding Performance Certificate from Athena Girls Secondary School.
Additional Information
DEMETRIUS KUGESHA,
Branch manager,
National Microfinance Bank (NMB),
Gongo la mboto branch,
P.O.BOX 9213
Dar es salaam, Tanzania.
Mobile +255657555695
Email;Demetrius.kugesha@nmbbank.co.tz
MICHAEL MILLINGA,
SME Relationship Officer,
Access Bank Tanzania L.T.D,
P.O.BOX 95068,
Dar es Salaam.
Mobile +255658000145
Email; michael.millinga@smfb.co.tz
SAIDI GESENI,
Workshop Manager,
Mobikey Truck and Bus ,
Dar es Salaam.
Mobile +255763276437
Email; saidi.geseni@mobikey.co.tz
Timeline
Business Development Executive
BRIJ FINTECH TANZANIA
04.2024 - Current
Workshop Administrator/Service Advisor
MOBIKEY TRUCK AND BUS
10.2022 - 10.2023
Direct sales officer DSS
NMB BANK
12.2020 - 08.2022
Relationship officer/Loan officer
AccessBank Tanzania LTD
11.2019 - 11.2020
Accounts And Administration Manager
KITIKAI LOGISTICS
01.2019 - 10.2019
Diploma - Business Administration in Procurement and Supply Management
ST. JOHNS UNIVERSITY OF TANZANIA
Ordinary Certificate - Secondary Education Examination
ATHENA GIRLS SECONDARY SCHOOL
Certificate - Primary School
RUVUDARAJANI PRIMARY SCHOOL
Bachelor Degree - Business Administration
TANZANIA INSTITUTE OF ACCOUNTANCY
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