AMINA BARUANI
DAR ES SALAAM
Summary
Sales Officer with strong background providing team leadership, creating brand vision and strategizing sales distribution channels. Expert at growing business by attracting new clients, interested investors and strategic partners. Led by example to demonstrate cooperation, dedication and diligence to drive results and achieve sales goals. Fostered long-term relationships and provided post-sales follow ups with clients for maximum satisfaction. Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
4
4
years of professional experience
Work History
Sales Officer
TANZANIA TELECOMMUNICATIO CORPORATION
10.2020 - Current
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Prepared sales reports with informative graphs and charts to outline key data.
- Responded to customer needs by answering questions and providing detailed information about Products and service rendered by corporation.
- Achieved dramatic sales increase by 150% in 2020/2021 financial year skillfully managing relationships and proactive sales approaches.
- Researched target market and identified customers' unique needs to suggest suitable products.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Cashier
TANZANIA TELECOMMUNICATIONS CORPORATION
01.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
Customer Service Representative
TANZANIA TELECOMMUNICATION CORPORATION
06.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of more than 50 customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Accountancy - ACCOUNTANCY
COLLEGE OF BUSINESS EDUCATION
DODOMA , TANZANIA09.2018
No Degree - DIPLOMA IN PROCUREMENT AND SUPPLIES MANAGEMENT
COLLEGE OF BUSINESS EDUCATION
DODOMA, TANZANIA09.2013
High School Diploma -
USONGWE SECONDARY SCHOOL
MBEYA, TANZANIA02.2011
No Degree - O-LEVEL EDUCATION
KILIMANJARO ACADEMY
KILIMANJARO, TANZANIA10.2008
Skills
- Interpersonal and Written Communication
- Product Demonstrations and Presentations
- Schedule Coordination
- Customer Relationship Management (CRM) Software
- Sales and Marketing
- Sales Proposal Development
- Customer Order Management
- Sales Forecasting
- Customer Service and Assistance
- Meeting Arrangements
- Sales Presentation
Accomplishments
- Achieved 150% sales target by completing customer funded projects in the year 2020/2021 with accuracy and efficiency.
- Achieved Tender bidding process through effectively helping with tendering procedures increasing regional generation. Connecting more than 15 Corporate customers.
- Supervised team of 20 staff members.
- Collaborated with team of 5 staff in the development of FTTH PROJECT TO THREE (3) different areas connecting up to 300 homes and SME's starting February to May 2023.
HOBBIES
- Learning new skills
- Reading Novels and motivational Books
- Singing and Cooking
- Travelling
Timeline
Sales Officer
TANZANIA TELECOMMUNICATIO CORPORATION
10.2020 - Current
Cashier
TANZANIA TELECOMMUNICATIONS CORPORATION
01.2020 - 09.2020
Customer Service Representative
TANZANIA TELECOMMUNICATION CORPORATION
06.2019 - 01.2020
Bachelor of Accountancy - ACCOUNTANCY
COLLEGE OF BUSINESS EDUCATION
No Degree - DIPLOMA IN PROCUREMENT AND SUPPLIES MANAGEMENT
COLLEGE OF BUSINESS EDUCATION
High School Diploma -
USONGWE SECONDARY SCHOOL
No Degree - O-LEVEL EDUCATION
KILIMANJARO ACADEMY
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