Open To Work
Emmauel Asumwisye Kimonga
IT Operations & Security Professional
Mwanza,18
Summary
Dynamic Operations Manager at Narae Global School with a proven track record in optimizing resources and enhancing team collaboration. Skilled in IT support and problem-solving, I successfully improved operational efficiency while ensuring safety and quality standards. Committed to delivering exceptional customer service and fostering a productive work environment. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Narae Global School
Mwanza, Tanzania
01.2020 - Current
- Oversee daily operations
- Coordinate staff
- Ensure safety and quality
- Manage resources and schedules
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Collaborated with team leaders on quality audits.
Volunteer IT Support
National Microfiche Bank Tanzania
01.2019 - 12.2019
- Provide basic IT support
- Troubleshoot hardware/software
- Assist with user training
Education
CompTIA Security - Diploma in progress
online
02.2026
B.Sc. - Computer Science and Engineering
St. Joseph University
TanzaniaDiploma - IT
University of Computing Center
Dar es SalaamSkills
- IT Support and Help Desk
- Network Security and Cybersecurity
- Operations Management
- Customer Service and Guest Interaction
- Problem Solving and Troubleshooting
- Basic Office and Administrative Skills
- Team collaboration
- Customer service
- Social media marketing
Marketing
Risk management
Music writing
Soloing
Live sessions
Certification
• Maritime Cyber Risk Management (STCW), online
• IT Certificate in computer
• CompTIA Security, in progress
• IT Certificate in computer
• CompTIA Security, in progress
Hobbies and Interests
- Gym
- Swimming
- Music: lead guitar, songwriter
References
Available on request
Languages
- Swahili
- English, fluent
- Swahili, native
Languages
English
Intermediate (B1)
B1
Swahili
Upper Intermediate (B2)
B2
French
Beginner
A1
Timeline
Operations Manager
Narae Global School
01.2020 - Current
Volunteer IT Support
National Microfiche Bank Tanzania
01.2019 - 12.2019
CompTIA Security - Diploma in progress
online
B.Sc. - Computer Science and Engineering
St. Joseph University
Diploma - IT
University of Computing Center