emmanuel pande
Zanzibar
Summary
Proven customer service expert with a track record of enhancing client satisfaction at Newmybluehotel Resort and Boutique. Skilled in data entry and client relations, adept at using POS technology to streamline transactions. Demonstrated ability to improve service delivery, achieving a significant increase in repeat business through excellent relationship-building and efficient problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Newmybluehotel Resort and Boutique
01.2024 - Current
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Night Shift Cashier
Tilapia Hotel Mwanza Tanzania
12.2018 - 09.2021
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
O Level - Secondary Education
St Theresa Secondary School
Kampala UgandaDiploma In Business Administration - Accounting
St Augustine University of Tanzania
Mwanza MalimbeAdvanced Level - Arts Education
Green Hill Secondary School
Kampala UgandaSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Greeting and seating clients
- Data inputting
- Mail handling
- Document management
- Calendar management
- Typing speed
- Service-oriented mindset
- Mail distribution
Certification
advanced certificate of secondary education
ordinary certificate of secondary education
work certificate tilapia hotel mwanza
Languages
Swahili
Advanced (C1)
English
Advanced (C1)
Timeline
Receptionist
Newmybluehotel Resort and Boutique
01.2024 - Current
Night Shift Cashier
Tilapia Hotel Mwanza Tanzania
12.2018 - 09.2021
O Level - Secondary Education
St Theresa Secondary School
Diploma In Business Administration - Accounting
St Augustine University of Tanzania
Advanced Level - Arts Education
Green Hill Secondary School
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