Emmanuel Ntemi
Dar Es Salaam,Tanzania
Summary
Resourceful Trip Advisor with background in facilitating memorable and enjoyable travel experiences. Skilled in itinerary planning, customer service, and providing insightful recommendations to travelers. Known for ability to ensure client satisfaction and create personalized travel plans. Previous work has led to increased traveler satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Trip Advisor Marketing
The Travel Coach
Zanzibar , Tanzania
12.2023 - Current
- Negotiated competitive rates with travel suppliers to ensure the best deals for clients.
- Developed strategies to increase online visibility through SEO optimization techniques.
- Reviewed and responded to customer inquiries in a timely manner.
- Responding to Customers’ reviews about the trip they experienced
- Building positive relationships with customers and business associates.
- Provided feedback on customer experiences to ensure accurate reviews.
- Conducted interviews with travelers to gain insights into their experiences while traveling abroad.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Implemented marketing strategies to attract new clients and retain existing ones.
Assistant Marketing Manager and Public Relation
Vodacom Shop (Field practical).
Bariadi, Tanzania
07.2023 - 10.2023
- Implemented customer loyalty programs that increased repeat business.
- Coordinated with sales teams to develop mutual approaches to problems and opportunities.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Working with brand and communication team to develop all communication campaigns for M-Pesa.
- Presenting the company’s products and services in different events like exhibitions
- Communication development for mobile financial services
Public Relations Member
Internship at Vodacom Shop
Mwanza , Tanzania
08.2022 - 10.2022
- Provided guidance on messaging consistency across all communication channels.
- Collaborated with marketing teams on joint projects such as advertising campaigns or brand building activities.
- Reached out to clients regarding product experience and developed surveys to gain customer feedback.
- Designing proposal for company’s events.
Education
Bachelor Degree of Marketing And Public Relations -
Tanzania Institute of Accountancy
Dar Es Salaam 12-2024
Skills
- Decision making skills
- Cultural awareness
- Leadership skills
- Microsoft Office skills
- Excellent Communication skills
- Customer service skills
- Marketing
- Travel arrangements
- Social media
- Client relationship building
- Sales negotiations
Languages
Swahili
First Language
English
Advanced
C1
German
Elementary
A2
Strength and abilities
- A target-driven mindset and a flexible approach to work
- Ability to work and accomplish works before and meeting deadlines
- An ethical and professional approach to work
- Ability to analyze and solve problems.
Hobbies
- Follow up current and Local News
- Study tours and traveling.
- Different cultural and traditional explorations
Timeline
Trip Advisor Marketing
The Travel Coach
12.2023 - Current
Assistant Marketing Manager and Public Relation
Vodacom Shop (Field practical).
07.2023 - 10.2023
Public Relations Member
Internship at Vodacom Shop
08.2022 - 10.2022
Bachelor Degree of Marketing And Public Relations -
Tanzania Institute of Accountancy