Emmanuel Munisi
Arusha
Summary
Efficient Reservations Consultant with a background in managing and fulfilling booking requests for a variety of establishments companies and individual clients. Strengths include strong communication skills, ability to multitask and manage time effectively, delivering high-quality customer service. Past roles have seen significant improvements in reservation processes and overall guest satisfaction. Possess comprehensive knowledge of booking systems, SOP, travel planning, and issue resolution.
Overview
21
21
years of professional experience
Work History
Reservation Consultant
Grumeti Expeditions Ltd
Arusha
10.2023 - Current
- Answered incoming calls and emails from customers inquiring about availability, rates, and other services.
- Provided detailed information regarding hotel amenities, special offers, local attractions, and directions to guests.
- Researched customer requests to ensure accuracy of bookings in the Res Request booking system.
- Ensured compliance with all applicable laws and regulations related to the reservation process adhering with the company's SOP.
- Developed relationships with travel agents to maximize sales opportunities.
- Updated guest profiles in the system as required.
- Handled customer complaints promptly and professionally while ensuring satisfaction was met.
- Performed daily audits of room inventories and rate changes.
- Provided feedback on ways to improve customer service processes.
- Resolved any discrepancies between bookings and reservations made by customers.
- Inputted data into the computerized reservation system accurately and efficiently.
- Answered questions about resort facilities and local attractions to help customers make favorable choices.
- Maintained confidentiality of customer information in compliance with privacy regulations.
Tour Consultant
African Zoom Adventures Ltd
06.2015 - 05.2020
- Tour Consultant and files operations
- Swift responses to all enquiries from agents and or clients
- Prepare quotations, advice and consult agent and or clients on safari or holiday outfitting
- Book confirmed safari proposals
- Ensure quality service from start to finish.
Reservations Officer and Operations Assistance
Wildlife Explorer (EA) Ltd
04.2012 - 04.2015
- Reservations of lodges, internal flights, transfers and handling all safari files
- Responding to agents/clients on new requests after costing
- Assist the operations manager while on duty.
Tour Consultant and Operations Manager
Macho Halisi Tanzania
11.2007 - 03.2011
- Control of fuel and vehicle fleet
- Reservations of lodges, internal flights, transfers and handling all safari files
- Responding to agents/clients on new requests after costing.
Tour Consultant
Abercrombie & Kent
01.2006 - 10.2007
- Doing quotation of all new requests and extras on FITs and incentive groups
- Reservations and booking of lodges, internal flights, transfers and handling all safari files.
Reservations and Assistant Fleet Officer
Bobby Tours Ltd
07.2003 - 12.2005
- Control of fuel and vehicle fleet
- Reservations of lodges
- Respond to all incidentals and work on emergencies.
Tour Consultant/Sales/Marketing/Operations Manager
SELF EMPLOYED IN MINING
06.2020
- Working on a small mining in Nadonjuki in Terat (Arusha Region) for prospecting Green Tourmaline
- Managing the supplies, casuals and equipment.
Education
Tropical Institute of Tourism and Hotel Management
12.2002
Bondeni High School
09.1999
Tanga Technical School
12.1995
Some College (No Degree) - Digital Marketing
Arusha Computing Center
ArushaSkills
- Computer knowledge in Microsoft Word, Microsoft Excel
- Driving
- Film writing (screen Play) and Film Directing
- Travel sales
- Upselling proficiency
- Customer reservations
- Telephone reception
- Transportation information
- Travel reservations
- Customer Engagement
- Travel Planning
- Sales
- Cost Planning
- Detail Oriented
- Regulatory Compliance
- Customer Documentation Review
- Problem-Solving
- Documentation And Reporting
- Payment Processing
- Computer Reservation Software
- Issue Resolution
- Phone and Email Etiquette
- Time management abilities
- Organizational Skills
- Team building
- Flexible Schedule
- Task Prioritization
- Professionalism
- Interpersonal Skills
- Excellent Communication
- Team Collaboration
- Reservation Management
- Itinerary Planning
- Goal Setting
- Effective Communication
- Decision-Making
- Teamwork and Collaboration
- Written Communication
- Active Listening
Othernames
Emmanuel Jonathan
Personal Information
- Date of Birth: 12/06/76
- Nationality: Tanzanian
- Marital Status: Widower
- Religion: Christian
Languages
- English
- Swahili
References
- Mr Albert Waniala, Head of Reservations Department, Grumeti Expeditions Ltd, P O Box 14529, Ngalo Street Arusha - 0752048892
- Ms Marrianne Denoix Saint Mac Zelleke, Director, Wildlife Explorer (EA) Ltd, P.O. Box 1439, Olasiti Village, Arusha, 0786370046
- Mr Dawson Minja, Managing Director, Macho Halisi Tanzania Safaris, P O Box 60, Karatu, Arusha, 0754474792
- Mr. Joseph Lewa, Head of Sales Department, Abercrombie & Kent, P.O. Box 427, Njiro, Arusha, +255 744805549
- Margaret Samson, Managing Director, African Zoom Adventures Tanzania Ltd, P.O. Box, Njiro, Arusha, +255784612288
Timeline
Reservation Consultant
Grumeti Expeditions Ltd
10.2023 - Current
Tour Consultant/Sales/Marketing/Operations Manager
SELF EMPLOYED IN MINING
06.2020
Tour Consultant
African Zoom Adventures Ltd
06.2015 - 05.2020
Reservations Officer and Operations Assistance
Wildlife Explorer (EA) Ltd
04.2012 - 04.2015
Tour Consultant and Operations Manager
Macho Halisi Tanzania
11.2007 - 03.2011
Tour Consultant
Abercrombie & Kent
01.2006 - 10.2007
Reservations and Assistant Fleet Officer
Bobby Tours Ltd
07.2003 - 12.2005
Tropical Institute of Tourism and Hotel Management
Bondeni High School
Tanga Technical School
Some College (No Degree) - Digital Marketing
Arusha Computing Center
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