EMMANUEL KIVUGO

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Supervised daily operations with strict adherence to company SOPs, leading to a 20% increase in efficiency for the offloading and packing of Copper Cathodes, Copper Blisters, Copper Concentrates, Cobalt, Graphite, and Sulphur
• Managed cargo receiving and inventory with strict adherence to SOP and Alistair Group system processes for IXM Metals, Citic Metals, Gerald Metals, and CNIT. Achieved a 15% improvement in accuracy through meticulous weigh scale calibrations, enhanced with Forms on Fire, Smartsheets, and QR code tagging.
• Confirmed arrival times and prepared documentation.
• Improved delivery schedule adherence by 15% by coordinating export empty container management and depot releases
• Organized and managed shunting trucks for export and port deliveries, improving logistics efficiency by 25%

• Prepared comprehensive tracking, accident, and other operational reports, enhancing transparency and decision-making
• Ensured efficient truck loading, border clearance, movement, unloading, and port clearance, achieving a 95% on-time delivery rate
• Handled documentation and pre-alerts for clearing agents, reducing processing times by 20%
• Managed driver-related expenses via M-PESA and coached drivers, improving driver compliance by 15%
• Conducted trip briefs and debriefs and updated truck status in meetings, streamlining communication

Responsible for training, mentoring, and supporting individuals at my team in building their network and growing their business within the Trevo system. Key duties include:

• Guiding team members on business strategies, product knowledge, and marketing techniques.
• Helping individuals recruit new members and expand their network to maximize income potential.
• Providing mentorship, motivation, and goal-setting strategies to improve performance.
• Conducting workshops or meetings to educate members on MLM principles and Trevo products.
• Monitoring sales progress, offering feedback, and setting targets for growth.

• Analyzed and coordinated logistics for motorbikes and spare parts, ensuring 100% timely delivery
• Monitored inventory, shipping documentation, and stock levels, reducing stockouts by 10%
• Built and maintained collaborative relationships with suppliers, enhancing supply chain reliability

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Supervising Operations: Oversee the loading and unloading of packages, ensuring timely and accurate handling
• Assign tasks to ground staff, monitor their performance, and provide training as needed.
• Safety Compliance: Ensure all safety protocols are followed during operations to prevent accidents.
• Coordination: Work closely with drivers, warehouse staff, and dispatch teams to streamline processes.
• Problem-Solving: Address any issues that arise during package handling or delivery.
• Reporting: Maintain records of daily operations and report to higher management.

• Dispatching and Route Assignment: Assign drivers to specific routes based on customer priority, geographic proximity, and real-time road or traffic conditions in Dar es Salaam.
• Coordination of Deliveries and Pickups: Liaise with warehouses, on-ground staff, and drivers to ensure packages are picked up and delivered efficiently and accurately.
• Tracking and Monitoring: Utilize GPS systems or dispatch software to monitor drivers' progress and update routes as necessary to avoid delays due to traffic or road closures.
• Record Keeping and Reporting: Maintain detailed logs of all dispatch activities, including calls, assignments, and any operational issues encountered throughout the day.
• Problem Resolution and Emergency Handling: Quickly respond to unexpected issues such as breakdowns, delays, or emergencies, and reassign drivers as needed to maintain service efficiency.
• Interdepartmental Coordination: Work closely with the Management, accounts, and customer service teams to facilitate smooth logistics and prompt resolution of any discrepancies.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with runners and drivers and personnel to coordinate timely delivery of goods and materials.

• Encoded data from invoices, managed stock transfers, and ensured accurate inventory management
• Conducted stock taking, enhanced inventory accuracy by 15%
• Inventory Management: Update stock records and trigger reorders.
• Receiving & Inspection: Verify shipments from publishers and suppliers.
• Order Fulfillment: Manage picking, packing, and dispatching orders.
• Warehouse Organization: Optimize layout for efficient book storage.
• Safety & Compliance: Enforce UAE regulations and company standards.
• Quality Control: Ensure product quality and resolve discrepancies.
• Reporting: Compile regular performance and inventory reports.