Emmanuel Julius Mollel
Summary
Motivated and customer-oriented hospitality professional with over 4 years of experience in hotel operations, front office management, and guest relations. Proven ability to lead teams, manage daily duties, and deliver excellent service to guests. Dedicated to maintaining high standards of professionalism, teamwork, and efficiency.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
2
2
years of post-secondary education
2027
2027
years of professional experience
Work History
General Manager
Nungwi Garden Boutique Hotel
Zanzibar , Tanzania
03.2025 - 03.2026
- Managed daily operations and staff at a luxury boutique hotel.
- Developed and implemented guest service standards to enhance experiences.
- Oversaw budgeting and financial planning for hotel operations.
Operation Manager
Matemwe Sands Beach Resort
01.2025 - 03.2025
- Planning and Organizing production Schedules.
- Coordinating and Supervising the work of Employees.
- Solving Problems that arise during Operations.
- Oversaw daily operations to ensure smooth resort functionality.
- Managed staff scheduling to optimize service delivery and guest satisfaction.
- Implemented training programs to enhance team performance and service standards.
Operation Manager
Royal Mandarin Hotel Zanzibar
01.2024 - 01.2025
- Overseeing hotel operations and ensuring smooth guest experience.
- Supervising staff and maintaining service standards.
- Handling guest feedback and resolving issues efficiently.
Receptionist
Lux Marijani Hotel Zanzibar
01.2023 - 01.2024
- Welcomed and checked in guests with professionalism and warmth.
- Managed reservations, calls, and guest inquiries.
- Assisted in administrative and customer service tasks.
Assistant Manager
Real Estate Company
01.2020 - 01.2023
- Customer Service Excellence
- Communication and Public Speaking
- Conflict Resolution and Problem Solving
- Flexibility and Adaptability
- Driving Skills
Property Manager
Zan hotes
Zanzibar
- Managed tenant relations and addressed concerns promptly.
- Coordinated maintenance requests and ensured timely resolutions.
- Oversaw lease agreements and ensured compliance with regulations.
- Handled resident complaints and expedited maintenance requests.
Education
Bachelor of Arts - Political Science And Public Administration
University of Dar Es Salaam
Dar Es Salaam , Tanzania 10.2019 - 07.2021
Image High School
Iringa , Tanzania Skills
- Interpersonal skills
- Event management and promotion
- Leadership
- Team building
- Communication skills
- Skilled negotiator
- Facility management
- Effective communication
- Problem solving
- Operations oversight
- Team leadership
- Staff training
- Guest services
References
- Joseph Mashaka Dalali, Operations Manager (TAZARA), Mjdalali125@gmail.com, 0716 698 987
- Godlove Julius Masangwa, Relationship Officer (NBC), Customer Service Excellence, Communication and Public Speaking, Conflict Resolution and Problem Solving, Flexibility and Adaptability, Driving Skills
Personal Information
- Date of Birth: 08/31/99
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Single
- Religion: Christian
Languages
Italian
Elementary
A2
English
Proficient
C2
Swahili
Proficient
C2
German
Intermediate
B1
Timeline
General Manager
Nungwi Garden Boutique Hotel
03.2025 - 03.2026
Operation Manager
Matemwe Sands Beach Resort
01.2025 - 03.2025
Operation Manager
Royal Mandarin Hotel Zanzibar
01.2024 - 01.2025
Receptionist
Lux Marijani Hotel Zanzibar
01.2023 - 01.2024
Assistant Manager
Real Estate Company
01.2020 - 01.2023
Bachelor of Arts - Political Science And Public Administration
University of Dar Es Salaam
10.2019 - 07.2021
Property Manager
Zan hotes
Image High School