Emmanuel Julius Mollel
Arusha,Tanzania
Summary
Motivated and customer-oriented hospitality professional with over 4 years of experience in hotel operations, front office management, and guest relations. Proven ability to lead teams, manage daily duties, and deliver excellent service to guests. Dedicated to maintaining high standards of professionalism, teamwork, and efficiency.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
4
4
Languages
4
4
years of professional experience
Work History
Marketing Manager
Life Care
Zanzibar , Tanzania
05.2026 - I currently work here
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Managed marketing budgets, allocating resources efficiently to achieve strategic objectives and maximise returns.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Collaborated with sales teams to develop targeted marketing strategies, driving leads and boosting sales performance.
- Optimised sales methods to best acquire, develop and retain customers.
Property Manager
Zan hotes
Zanzibar , Tanzania
04.2026 - 05.2026
- Completed thorough property inspections before, during and after tenancies.
- Implemented repairs and maintained maintenance schedules to keep properties in optimum condition.
- To keep in touch with Housekeeping during the late arrival and last booking to ensure everything is good upon arrival
General Manager
Nungwi Garden Boutique Hotel
Zanzibar , Tanzania
01.2026 - 03.2026
- Managed daily operations and staff at a luxury boutique hotel.
- Developed and implemented guest service standards to enhance experiences.
- Oversaw budgeting and financial planning for hotel operations.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
Operation Manager
Matemwe Sands Beach Resort
Zanzibar , Tanzania
08.2025 - 12.2025
- Planning and Organizing production Schedules.
- Coordinating and Supervising the work of Employees.
- Solving Problems that arise during Operations.
- Oversaw daily operations to ensure smooth resort functionality.
- Managed staff scheduling to optimize service delivery and guest satisfaction.
- Implemented training programs to enhance team performance and service standards.
Operation Manager
Royal Mandarin Hotel Zanzibar
Zan, Tanzania
02.2024 - 07.2025
- Overseeing hotel operations and ensuring smooth guest experience.
- Supervising staff and maintaining service standards.
- Handling guest feedback and resolving issues efficiently.
- Streamlined customer service operations, significantly improving response times and customer satisfaction ratings.
Receptionist
Lux Marijani Hotel Zanzibar
Zanzibar , Tanzania
11.2023 - 01.2024
- Welcomed and checked in guests with professionalism and warmth.
- Managed reservations, calls, and guest inquiries.
- Assisted in administrative and customer service tasks.
- Welcomed guests and clients in friendly, positive manner.
- Maintained clean and orderly reception area to impress and welcome visitors.
Assistant Manager
Real Estate Company
Dar es Salaam , Tanzania
04.2022 - 12.2023
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Monitored staff performance and developed improvement plans.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
Education
Bachelor of Arts - Political Science And Public Administration
University of Dar Es Salaam
07-2021
A-Levels - HKL
Image High School
01-2016
GCSEs - Arts basis
Mwandet Secondary School
Arusha Tanzania 01-2016
Skills
- Interpersonal skills
- Event management and promotion
- Leadership
- Team building
- Communication skills
- Skilled negotiator
- Facility management
- Effective communication
- Problem solving
- Operations oversight
- Team leadership
- Staff training
- Guest services
- Marketing plan development
- Strategic thinker
Personal Information
- Date of Birth: 08/31/1999
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Single
- Religion: Christian
Languages
Italian
Beginner
A1
English
Proficient
C2
Swahili
Proficient
C2
French
Beginner
A1
References
- Date of Birth: 08/31/99
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Single
- Religion: Christian
Languages
- Date of Birth: 08/31/99
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Single
- Religion: Christian
Timeline
Marketing Manager
Life Care
05.2026 - I currently work here
Property Manager
Zan hotes
04.2026 - 05.2026
General Manager
Nungwi Garden Boutique Hotel
01.2026 - 03.2026
Operation Manager
Matemwe Sands Beach Resort
08.2025 - 12.2025
Operation Manager
Royal Mandarin Hotel Zanzibar
02.2024 - 07.2025
Receptionist
Lux Marijani Hotel Zanzibar
11.2023 - 01.2024
Assistant Manager
Real Estate Company
04.2022 - 12.2023
Bachelor of Arts - Political Science And Public Administration
University of Dar Es Salaam
A-Levels - HKL
Image High School
GCSEs - Arts basis
Mwandet Secondary School