Emmanuel Herry Kiwaya
Dar es Salaam, Tanzania
Summary
To enhance the growth of businesses through implementation and management of ERP and IT systems, infrastructure, integrations, and services delivery. I am committed to supporting the short- and long-term strategic vision of an organization by leveraging technology and a comprehensive understanding of business processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Group IT Manager
Green Resources AS
02.2022 - Current
- Lead IT team and oversee the operations of three subsidiaries in, Uganda, Kenya, Tanzania and Mozambique
- Administer the Enterprise Resource Planning (ERP) system and conduct regular status reviews including patch updates
- Implement and manage ERP projects such as upgrades and integrations
- Propose and implement ERP system solutions and improvements to increase efficiency
- Management of company's cloud (Azure) infrastructure, ensure the reliability, availability, security and scalability of hosted applications
- Administration of Customer Relationship Management (CRM), financial reporting system and MS user licenses
- Provide mentorship and knowledge sharing to enhance succession plan and ensure business continuity
- Align the IT strategic plan and operations with the organization’s objectives and vision
- Develop and implement IT policies and procedures to govern daily operations across the Group
- Provide insights to the Executive team on emerging technologies and trends and evaluate best opportunities for the business to thrive
- Advise on the annual catalogue for IT hardware purchases
- Prepare a Disaster Recovery plan and conduct annual tests to ensure that recovery points and objective are attained
- Ensure Group IT infrastructure is resilient and available with multiple mirroring and backups
- Conduct regular reviews of users’ access rights in systems and eliminate any vulnerabilities
- Restrict system access to designated users through IP filtering and secure certificates
- Develop and enforce an IT Cybersecurity and internet policy, with continuous assessments to monitor and review user activities
- Develop and manage group’s IT budgets, including capital expenditures (CAPEX) and operating expenditures (OPEX)
- Assist the Chief Financial Officer (CFO) and Country managers in meeting business targets through implementation of zero-based IT budget
- Conduct continuous review of emerging technologies and evaluate economically efficient solutions
- Management of Group IT SLAs and external relationships with suppliers, consultants and other partners
- Financial reports design on request to give stakeholders visibility to costs for ease accountability and tracing
- Continuous partnering with other parts of business to understand processes and evaluate any IT requirement to maximize effectiveness
IT Business Partner
Unilever Tea Tanzania
11.2016 - 01.2022
- Management of IT infrastructure and power redundancies
- Support users on daily operativity of ERP and other systems and escalations to consultants
- Coordinate annual Enterprise Resource Planning (ERP) disaster recovery plan in Africa (Tanzania, Kenya, Rwanda and Ghana) Plantations
- Manage IT support team and overall service delivery to the business
- Manage suppliers, consultants and SLAs
- Guide users into familiarization of technological tools and latest platforms to increase efficiency
- Constant training of users and induction to joiners on Unilever’s self-service tools
- Preparation of annual CAPEX and OPEX budgets and management
- Implement annual cost-saving initiatives to help the company achieve annual forecasts
- Work with finance business partner on monthly basis to run commentaries on costs
- Engagements with other parts of business to analyze emerging IT opportunities to increase efficiency
- Work with Procurement to make sure IT purchases and solutions are implemented as per standard
- Partnering Security department to make resilient and stable infrastructure for CCTV is implemented across the business
- Ensure IT components of the lightening detection system are in excellent operational condition
- Advice to Managing Director and Leadership team over IT matters
- Implementation of global IT policy and procedures to the Tanzanian business
IT Support staff
Green View Education Alliance
02.2015 - 10.2016
- Institution’s System administrator and social media advertising pioneer
- Supported the institution with well installed and managed computers’ hardware and software
- Trained learners and colleagues on using, managing and basic maintenance of computers
- Computer lab management and technical assistance
- ICT head of unit and Executive team seater
- Schools’ internal auditor
Technical staff
Vietnam Telecom (Viettel - Halotel Tanzania)
06.2014 - 01.2015
- Helped the telecom startup with setup of team, hardware delivery and infrastructure installation
- Developed IT policies and procedures of the company
- Surveyed locations for towers construction around Dodoma region – 7 locations
- Supervised installation of poles (15kms distance) for fiber cabling in Dodoma City
IT Intern
Amazon Computer Systems
12.2013 - 05.2014
- First line support to client on IT matters
- Website design and hosting
- Setting up of LAN connections
- Computer hardware and software management, repair, and maintenance
- Operating systems and other software installations, Office applications, Antivirus, etc
Education
Bachelor of Business Administration - Information and Communications Technology (BBA – ICT)
St. John’s University of Tanzania
Tanzania01.2013
Advanced Certificate of Secondary Education -
Dodoma High Secondary School
Tanzania01.2010
O-level Certificate of Secondary Education -
Al-Qaem Seminary Secondary School
Tanzania01.2007
Primary Education Certificate -
Dodoma Mlimani Primary School
Tanzania01.2002
Skills
- Problem-solving skills and leadership, fostering team capacity building
- Enterprise Resource Planning (ERP), Customer Relationship Manager (CRM), and system to system integrations
- Agile professional with the ability to work, interact and achieve common goals in multicultural environment
- Proficient in technical skills including Cloud computing (Azure, and AWS), SQL Database, IT infrastructure and power redundancies, M365 administration, MS Power BI, Solver Cloud financial reporting tool, Qlik, Sage Enterprise Intelligence (SEI)
- Experienced in IT Project management and implementation, cost management and budgeting (OPEX, CAPEX)
- Partner effectively with various business units, conducting requirements gathering, documentation, analysis, testing, and deployment of solutions
- Good understanding of financial statements, management account reports and reports writing
Accomplishments
- Sage Enterprise Intelligence Financials Reporting Tool
- Dataloop Data Warehouse Management
- Sage X3 ERP implementation, integrations and upgrade
- Salesforce CRM implementation
Certification
- CERTIFIED AWS Solutions Architect – Associate ID C89W6B7J1B1E1MK4
- CERTIFIED AWS Cloud Computing ID 9QREQFDKNBF113WP
Language proficiency
Kiswahili (Mother tongue), English (Professional), French (Basic)
References
Lilian, Kitosy | Chief Financial Officer - Green Resources AS | Lilian.Kitosy@greenresources.no | +255 754 380 791
Joan Ambutu | Head, Information and Digital Technology, ESA | BAT | joan_ambutu@bat.com | +254 722 755 000
Angela Gichuki | Head of IT Operations | Unilever EA (now: Lipton Teas and Fusions) | Angela.Gichuki@lipton.com | +254 719 859 357
Timeline
Group IT Manager
Green Resources AS
02.2022 - Current
IT Business Partner
Unilever Tea Tanzania
11.2016 - 01.2022
IT Support staff
Green View Education Alliance
02.2015 - 10.2016
Technical staff
Vietnam Telecom (Viettel - Halotel Tanzania)
06.2014 - 01.2015
IT Intern
Amazon Computer Systems
12.2013 - 05.2014
Bachelor of Business Administration - Information and Communications Technology (BBA – ICT)
St. John’s University of Tanzania
Advanced Certificate of Secondary Education -
Dodoma High Secondary School
O-level Certificate of Secondary Education -
Al-Qaem Seminary Secondary School
Primary Education Certificate -
Dodoma Mlimani Primary School
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