EMILY Malimbwi

• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Enhanced team productivity by providing clear guidance and consistent feedback on performance.
• Managed daily schedules and workflows to ensure timely completion of tasks and projects.
• Collaborated with cross-functional teams for effective project management and successful implementation of company initiatives.
• Developed strong relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
• Oversaw inventory management, maintaining optimal stock levels to prevent shortages or excess inventory carrying costs.

• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
• Implemented employee recognition programs that boosted morale and increased retention rates within the team.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

• Reduced order processing time by optimizing inventory management and warehouse organization.
• Managed vendor relationships, securing favorable pricing and service agreements.
• Trained and supervised logistics team members to ensure consistent performance and adherence to company policies.
• Conducted regular inventory audits, ensuring accurate stock levels and preventing costly overstock situations.
• Negotiated contracts with transportation providers, obtaining competitive rates while maintaining high service standards.

• Preparing Daily, Weekly and Monthly shift report 
• Supervise and manage floor activities within shifts 
• Guiding and assisting agents on handling customers 
• Ensure SLA’s targets are met 
• Attend Managerial meetings concerning customer service department. 
• Organizing and leading department meetings

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Streamlined procurement processes by implementing efficient organizational systems and reducing order processing time.
• Enhanced supplier relations through consistent communication, fostering a positive working relationship and securing better pricing options.
• Assisted in the development of procurement policies and procedures, ensuring compliance with industry standards and best practices.
• Maintained accurate records of purchase orders, invoices, and inventory levels, supporting smooth business operations and effective financial management.

 Receiving, Issuing, and inspecting goods and Filling necessary documents under the
supervision of the procurement officer.
 Maintaining confidentiality and observing data protection and associated guidelines
where appropriate