Salum Juma Ally
Summary
Dynamic hospitality professional with extensive experience at Zanzibar White Sand Luxury Villas, excelling in personalized guest services and event planning. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in staff training and household management, ensuring seamless operations and memorable experiences for all guests.
Overview
12
12
years of professional experience
Work History
Butler
Zanzibar white sand luxury villas
Zanzibar
04.2021 - 08.2024
- Provided personalized service to guests in luxury villa accommodations.
- Managed daily operations for seamless guest experiences and comfort.
- Coordinated dining arrangements, ensuring high-quality meal presentation and service.
- Oversaw housekeeping tasks, maintaining cleanliness and luxury standards throughout villas.
- Assisted with event planning, organizing special occasions for guests at the property.
- Handled inventory management for supplies and amenities within the villas.
- Trained new staff on service protocols and villa operations standards.
- Communicated effectively with guests to address needs and preferences promptly.
- Greeted guests and provided assistance upon their arrival.
Zanzibar White Sand Luxury Villas & Spa
12.2021 - 12.2023
Barman
Riu Palace Zanzibar
12.2019 - 03.2020
- Prepared and served a variety of beverages to guests.
- Maintained cleanliness and organization of the bar area.
- Assisted in training new staff on bar protocols.
- Engaged with guests to enhance their experience at the resort.
- Managed inventory and ordered supplies as needed.
- Collaborated with kitchen staff for seamless service delivery.
- Ensured compliance with health and safety regulations in beverage preparation.
- Developed signature cocktails to attract guest interest and satisfaction.
- Attended training sessions related to alcoholic beverage laws and responsible service practices.
- Prepared cocktails and other drinks according to customers' requests.
- Handled cash transactions accurately and balanced tills at end of shift.
- Ensured that all beverages served were of the highest quality standards.
- Advertised, marketed and recommended drink options to guests.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Restaurant Supervisor
Maia Bay Resort
Zanzibar
11.2018 - 02.2019
- Supervised daily restaurant operations and ensured smooth service delivery.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and coordinated supply orders efficiently.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Implemented staff schedules to optimize coverage during peak hours.
- Collaborated with kitchen staff to maintain food quality standards.
- Conducted regular inspections to uphold cleanliness and safety protocols.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
Butler
Essque Zalu Zanzibar
02.2015 - 01.2018
- Provided personalized service to guests in luxury villa accommodations.
- Managed daily operations for seamless guest experiences and comfort.
- Coordinated dining arrangements, ensuring high-quality meal presentation and service.
- Assisted with event planning, organizing special occasions for guests at the property.
- Communicated effectively with guests to address needs and preferences promptly.
Kunduchi Beach Hotel
01.2013 - 06.2013
Education
Certificate of Primary school -
Chumbuni Primary School
Certificate of secondary school -
kanyenzi secondary school
Certificate of Hotel Management -
Premium Training Institute
Skills
- Guest services
- Event planning
- Staff training
- Customer relationship management
- Service delivery
- Communication skills
- Problem solving
- Attention to detail
- Team building
- Time management
- Adaptability
- Team supervision
- Guest relations
- Household management
- Personalized service
- Fine dining service
- Food preparation
- Room assistance
- Local activities recommendation
- Hospitality and accommodation
Personal Information
- Date of Birth: 11/07/92
- Gender: Male
- Nationality: Tanzania
- Marital Status: Married
- Religion: Islamic
References
- Emmanuel Daudi, +25577775461, +255742915395
- Elia Kisebengo, +255674680886, +255777270618
- Zainab Ramadhan, +255714157527
Languages
- English
- Swahili
- English
Rewards
Best Butler of the Year, Zanzibar White Sand Luxury Villas & Spa, 2021-2022
Languages
Swahili, English
First Language
Timeline
Zanzibar White Sand Luxury Villas & Spa
12.2021 - 12.2023
Butler
Zanzibar white sand luxury villas
04.2021 - 08.2024
Barman
Riu Palace Zanzibar
12.2019 - 03.2020
Restaurant Supervisor
Maia Bay Resort
11.2018 - 02.2019
Butler
Essque Zalu Zanzibar
02.2015 - 01.2018
Kunduchi Beach Hotel
01.2013 - 06.2013
Certificate of Primary school -
Chumbuni Primary School
Certificate of secondary school -
kanyenzi secondary school
Certificate of Hotel Management -
Premium Training Institute