Developed and implemented business strategies to drive growth and market penetration.
Established partnerships with key stakeholders to enhance product offerings and service delivery.
Conducted comprehensive market research to identify trends and inform strategic direction.
Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
Retail Branch Manager
Commercial Bank of Africa Tanzania Limited
08.2016 - 07.2023
Business planning and growth (deposits and lending) as well as customer growth and retention
Management information reporting integrity
Profit improvement and cost management
Quality of service at the branch
Minimization of exposure to and impact of operational risks inherent in branch service delivery
Leadership which translates into a conducive work environment and employee satisfaction at the branch
Branch structure and application of established policies, processes, procedures and tools in achieving compliance requirements to impact efficiency, resource utilization and cost containment
Accountable for achieving annual sales and portfolio targets as cascaded from the business management
Monitoring of progress towards achieving targets is done on a regular basis (daily and weekly)
Prepare Business Plans and Strategy formulation to enhance profitability
Schedule calls with the existing and target clients to create closer relations and discuss cross selling opportunities in line with the bank's focus
Ensure sales meetings are held to review sales progress and feedbacks given and received from the staff where necessary to improve performance
Retail Branch Manager
Commercial Bank of Africa Tanzania Limited
05.2013 - 08.2016
Business planning and growth (deposits and lending) as well as customer growth and retention
Management information reporting integrity
Profit improvement and cost management
Quality of service at the branch
Minimization of exposure to and impact of operational risks inherent in branch service delivery
Leadership which translates into a conducive work environment and employee satisfaction at the branch
Branch structure and application of established policies, processes, procedures and tools in achieving compliance requirements to impact efficiency, resource utilization and cost containment
Accountable for achieving annual sales and portfolio targets as cascaded from the business management
Monitoring of progress towards achieving targets is done on a regular basis (daily and weekly)
Prepare Business Plans and Strategy formulation to enhance profitability
Schedule calls with the existing and target clients to create closer relations and discuss cross selling opportunities in line with the bank's focus
Ensure sales meetings are held to review sales progress and feedbacks given and received from the staff where necessary to improve performance
Branch Manager
Barclays Bank Tanzania - Iringa Branch
05.2011 - 05.2013
Building relationships with existing customers in order to pro-actively anticipate and address future customer needs and identify sales opportunities
Cross-sell appropriate customer needs related products face to face and introduce customers to appropriate product/segment specialists
Undertake customer servicing initiatives/requirements face to face to customers to pre-determined service standards
Work to achieve sales and service targets
Maintain statistics and monitor progress of target reporting and personal performance
Responsible for servicing the needs of own portfolio of customers, initiating cross-selling opportunities, meeting the review requirements
Generate customer interest in products and services and open non-personal accounts
Act as initial point of contact for borrowing requests to be passed on to a member of management
Deal with general complaints from Small and Medium Business (SME) customers
Business Customer Adviser
Barclays Bank Tanzania - Iringa Branch
06.2010 - 05.2011
Establishing relationships with existing customers in order to pro-actively anticipate and address future customer needs and identify sales opportunities
Cross-sell appropriate customer needs related products face to face and introduce customers to appropriate product/segment specialists
Maintain statistics and monitor progress of target reporting and personal performance
Responsible for servicing the needs of own portfolio of customers, initiating cross-selling opportunities, meeting the review requirements
Generate customer interest in products and services and open SME accounts
Act as initial point of contact for borrowing requests to be passed on to a member of management
Deal with general complaints from Small and Medium Business (SME) customers
Complete follow-up work and undertake administrative activities to ensure effective, efficient and compliant operation of the branch including updating customer records
Partake in branch marketing, special campaigns, promotions etc
Liaison with the Business Lending/Credit Scoring Team
Plan for campaigns/marketing initiatives of sales around current promotions or initiatives to meet Small Business objectives and targets
Assist Small Business Team business development activity
Customer Team Leader
Barclays Bank Tanzania - Iringa Branch
03.2009 - 06.2010
Building relationships with existing customers in order to pro-actively anticipate and address future customer needs and identify sales opportunities
Cross-sell appropriate customer needs related products face to face and introduce customers to appropriate product/segment specialists
Work to achieve sales and service targets
Maintain statistics and monitor progress of target reporting and personal performance
Responsible for servicing the needs of own portfolio of customers, initiating cross-selling opportunities, meeting the review requirements
Generate customer interest in products and services and open non-personal accounts
Act as initial point of contact for borrowing requests to be passed on to a member of management
Deal with general complaints from Small Business customers
Direct Sales Team Leader CTL
Barclays Bank Tanzania - Iringa Branch
07.2007 - 03.2009
Overall team leader of direct sales Agents at the Branch
To sale Bank product to the customers
To advise customers on the bank products available
To advise the bank on different opportunities arising
Reporting the performance of the direct sales Agents at Branch
Assistant Accountant Trainee
Iringa District Council
10.2005 - 02.2006
Preparation and issuing voucher through epicor system
Preparation of trial balance each month
Maintaining the books of Accounts in general
Preparing monthly summary of all subsidiary book
Maintenance of effective proper filling system
Preparation of Bank reconciliation of different Account each month
Other duties assigned by the employer or supervisor
Assistant Accountant Trainee
Iringa Sub-Treasury
07.2004 - 10.2004
Preparation of monthly bank reconciliation statements
Preparation of trial balances
Preparation of Voucher for payment & Verifying
Stock checking in assets of the Treasury
Other Duties assigned by the Employer
Project: Practical Training
Civil Technician/Financial Administrator
Makala Construction Company Ltd
05.2001 - 08.2001
Pothole filling and drainage works
Right reshaping of the camber in areas where there is serious damage
Reshaping side drain including construction of it
Installation of road signs
Raying of culverts and construction of new bridge
Prepare all documents pertaining to cash movements
Codify all financial transaction and enter records to the system
Hold & Maintain office petty cash
Prepare monthly reports for the project
Monitor the project expenditure against the approved budget
Maintenance of effective work relationship with the delegates
Other duties assigned by the employer
Technician Trainee
MIL Construction Ltd
03.1998 - 05.1998
Setting out the building and foundation concreting
Masonry and Brick work
Carpentry and joinery
Column setting
Steel fixing as per structure design
Project: PPF Tower Car Parking Structure
Education
MBA - Marketing
Tumaini
Iringa
12.2010
Bachelor degree of Accounting & Finance - Public Sector Accounting, Finance & Investigation
Mzumbe University
06.2006
Full Technician Certificate (FTC) - Civil Engineering
Mbeya Technical College
11.1998
References
Tendega,Erick Sales and Marketing Manager-Tanzania, e.tendega@dar.ugandairlines, +255713759012, Uganda National Airlines Company