Emajacqueline Mtambo
Tunduru
Summary
Dynamic Branch Manager with proven success in driving business growth and fostering client relationships. Expertise in risk management and strategic planning ensures the delivery of exceptional banking products and services.
Overview
12
12
years of professional experience
Work History
Branch Manager
Tanzania Commercial Bank (TCB)
Tunduru
06.2025 - Current
- Generate new business via sales promotions, out-marketing calls, customer visits (current/potential), and build relationship with existing customers.
- To ensure that there is quality growth of loan portfolio as per the set targets.
- To mobilize deposits and ensure that growth in deposits conform to the annual budget plans.
- Ensure the highest standards of customer service are provided in order that our services are perceived as being the best in the local market including handling customer complaints.
- To liaise with the Public and Government officials in the area of operation of the Branch to maintain good public relations and good image of the bank;
- To carry out regular snap checks for cash in tills/strong-rooms, controlled stationery, all suspense accounts and stamp accounts.
- Ensure reconciliation of suspense accounts
- Monitor branch security, maintenance of Assets and Health & Safety issues
- Control Branch expenses and ensure that they are within the approved budgets and proper management.
- Plan and manage staff administration issues for support staffs (i.e., local leave, training, Depart staff rotation) in consultation with the Branch Operations’ manager.
Assistant Branch Manager
Tanzania Commercial Bank (TCB)
11.2017 - 06.2025
- Generate new business via sales promotions, out-marketing calls, customer visits (current/potential), and build relationship with existing customers.
- To ensure that there is quality growth of loan portfolio as per the set targets.
- To mobilize deposits and ensure that growth in deposits conform to the annual budget plans.
- Ensure the highest standards of customer service are provided in order that our services are perceived as being the best in the local market including handling customer complaints.
- To liaise with the Public and Government officials in the area of operation of the Branch to maintain good public relations and good image of the bank;
- To carry out regular snap checks for cash in tills/strong-rooms, controlled stationery, all suspense accounts and stamp accounts.
- Ensure reconciliation of suspense accounts
- Monitor branch security, maintenance of Assets and Health & Safety issues
- Control Branch expenses and ensure that they are within the approved budgets and proper management.
- Manage branch operations as per set BOT and Banks, procedures and policies.
- Plan and manage staff administration issues for support staffs (i.e. local leave, training, Depart staff rotation) in consultation with the Branch manager.
Assistant Branch Manager
Tanzania Postal Bank (TPB)
Peramiho
06.2015 - 10.2017
- Supervised and monitored daily banking operations at the Mini Branch, emphasizing exemplary customer care practices.
- Mobilized and encouraged customers to actively use TPB products and services.
- Ensured the smooth execution of daily banking operations by implementing efficient processes.
- Checked and verified daily transactions to guarantee accuracy in handling and proper posting.
- Checking daily reconciliations of Mpesa, Airtel Money, and Tigo Pesa transactions.
- Led the recruitment of new loan customers, expanding the customer base at the Mini Branch.
- Implemented effective strategies for loan recovery, resulting in improved repayment rates.
- Developed strategic plans for the Mini Branch's operations to capture and dominate the market.
- Conducted accounts opening and performed audits on all accounts opened by supervisors.
- Actively engaged in mobilization, sensitization, and recruitment of economically active customers.
- Promoted a culture of savings and financial responsibility among customers.
- Cross-sold various TPB products and services to enhance the overall customer experience.
- Ensured timely deposit of all loan repayment collections into TPB's bank account.
- Proactively attended to any additional duties assigned by the Branch Manager.
Credit Officer-Micro Credits
Tanzania Postal Bank (TPB)
02.2015 - 06.2015
- Processed Micro Individual loans for portfolio growth.
- Ensured secure documentation and storage.
- Achieved and maintained monthly performance targets.
- Participated in written-off loan recovery.
- Mobilized and recruited economically active customers.
- Ensured timely loan repayments and accurate tracking.
- Conducted regular customer visits for verification and advice.
- Managed documentation filing and audits.
- Monitored loans through client visits, addressing delinquencies.
- Collaborated on speedy claims payment with the Credit Supervisor.
- Deposited loan repayments into TPB’s account for accuracy.
- Maintained full group capacity through continuous mobilization.
- Cross-sold TPB products and services.
- Assisted with duties assigned by the Credit Supervisor.
Bank Operation Officer
Tanzania Postal Bank (TPB)
Songea
05.2014 - 06.2015
- Customer care services and answering customer queries.
- Performing teller activities.
- Making bank reconciliations such as Mpesa, Airtel and Tigopesa transactions.
- ATM reconciliations.
- Mobile connection of customers accounts on online banking system.
- ATM custodian.
Finance and Administrative Personnel
Education & Entrepreneurship Ltd (E&E Ltd)
04.2013 - 04.2014
- Company Overview: Professional College of Njombe (PCN)
- Prepare monthly & annual budgets for the college.
- Controls the budget execution.
- Coordinate payments to suppliers, control inventories, reorder supplies and other tasks inherent to the position.
- Establish internal monitoring and evaluation systems.
- Control cash flows of Income collection from its operating businesses.
- Manage Payroll.
- Making monthly cash & bank reconciliation.
- Review the budget and suggest adjustment if necessary.
- Ensure compliance with Institutional code of ethics and institutional values.
- Perform other tasks inherent to the position, in order to achieve the areas objectives.
- Preparation of weekly, monthly and quarterly report for the college operation.
- Professional College of Njombe (PCN)
Education
Masters of business Administration -
The Open University of Tanzania
Tunduru, Ruvuma08.2025
Bachelor degree of Commerce - Accounting
The University of Dar es Salaam
Dar Es Salaam01.2012
Advanced Certificate of Secondary Education -
Mbeya Secondary School
Mbeya01.2009
Certificate of Secondary Education -
Regina Mundi Girls’ Secondary School
Mahenge, Morogoro01.2006
Certificate of Primary Education -
Muungano Primary school
Kilombero, Morogoro01.2002
Skills
- Business Development
- Risk Management
- Strategic Planning and Organizing
- People Skills
- Planning & Organizing
- Banking Products and Services
- Regulatory Compliance
- Decision Making
- Multi-tasking Ability
- Customer Service
- Team Leadership and Supervision
- Reliable & Trustworthy
Personal Information
- Date of Birth: 05/20/88
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Married
- Place of Birth: Morogoro
Languages
- English (fluent in speaking and writing)
- Swahili (fluent in speaking and writing)
References
- Dr. Maige Mwakasege Mwasimba, Lecturer, Mzumbe University DCC, +255 787 380 309, mmmwasimba@mzumbe.ac.ts, P.O.BOX 20266, Dar Es Salaam
- Jumanne Wagana, Zonal Business Manager-CRDB Bank, 07552555944, waganaj4@gmail.com, P.O.BOX 1206, Shinyanga
- Mr. Richard Chacha, Branch Manager-Songea Branch, Tanzania Commercial Bank (TCB BANK), +255 755 423 502, Bmsongea@tcbbank.co.tz
Hobbies and Interests
- Learning new things
- Reading books, magazines, newspapers and watching TV
- Participating in public works and attending social careers
- Playing netball
- Swimming
- Travelling
- Playing and listening to music
- Watching movies
Workshops And Seminars Attended
- Women leaders Mentorship programme (6 Months)
- Culture change and management Training, 2023
- Training on Leadership Course- TPB BANK PLC Academy, 2018
Personal Skills And Certificates
- Computer skills (Microsoft Office; Word, Excel, PowerPoint, Publisher & Internet and E-mail)
- Accounting Packages (Fundamentals of MYOB, Sage Pastel Partner 2007, QuickBooks Pro 2010, Tally Accounting Version 9.0)
- Customer care skills
Timeline
Branch Manager
Tanzania Commercial Bank (TCB)
06.2025 - Current
Assistant Branch Manager
Tanzania Commercial Bank (TCB)
11.2017 - 06.2025
Assistant Branch Manager
Tanzania Postal Bank (TPB)
06.2015 - 10.2017
Credit Officer-Micro Credits
Tanzania Postal Bank (TPB)
02.2015 - 06.2015
Bank Operation Officer
Tanzania Postal Bank (TPB)
05.2014 - 06.2015
Finance and Administrative Personnel
Education & Entrepreneurship Ltd (E&E Ltd)
04.2013 - 04.2014
Masters of business Administration -
The Open University of Tanzania
Bachelor degree of Commerce - Accounting
The University of Dar es Salaam
Advanced Certificate of Secondary Education -
Mbeya Secondary School
Certificate of Secondary Education -
Regina Mundi Girls’ Secondary School
Certificate of Primary Education -
Muungano Primary school
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