Summary

Overview

Work History

Education

Skills

traveling, learning language, listening to music, socializing, religious activities, family

Languages

Timeline

Hi, I’m

Ellysia Samwel Kisamo

Dar Es Salaam

Summary

I am a Diploma holder in Business Administration. I have strong communication skills and my presentation skills as well as customer service skills are impeccable. I have the knowledge in accounting, business, database.

I have 11 years’ experience in customer service, also in revenue collection, in providing awareness to customers concern company product and services. With that experience I have been able to become a supervisor of callcenter and customer service officers.

I am confident, creative and analytical. A people’s person committed to excellence and customer satisfaction. I am flexible and believe in organization’s ethics including creating a friendly working environment

Overview

years of professional experience

Work History

DAWASA

Customer Service Assistant

11.2012 - Current

Job overview

Managing all activates in department
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Trained staff on operating procedures and company services.
Sought ways to improve processes and services provided.
Trained new personnel regarding company operations, policies and services.
Collaborated with other departments to guarantee customer satisfaction.
Responded proactively and positively to rapid change.
Followed up with customers about resolved issues to maintain high standards of customer service.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Maintained clean and organized work environment to maintain customer safety.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer calls and emails to answer questions about products and services.
Met customer call guidelines for service levels, handle time and productivity.
Investigated and resolved customer inquiries and complaints quickly.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Prepare departmental reports
Revenue collection
Conduct and prepare awareness meeting

Grand tech solution

Sales and Office Administrator

01.2010 - 06.2010

Job overview

Developed detailed plans based on broad guidance and direction.
Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Monitored and oversaw general cleaning of office in line with company cleanliness standards.
Managed and properly accounted for petty cash issued to facilitate general office activities.
Interacted with customers by phone, email, or in-person to provide information.

Education

Collage of Business Education
Dar Es Salaam, Tanzania

No Degree from Diploma in Business Administration

10.2012

University Overview

Kampala International University

No Degree from Certificate in Business Administration

10.2011

University Overview

Skills

Call Center Operations
Information Updates
Natural Resources
Directory Assistance
Operating Telephones
Inbound and Outbound Calling
Staff Training
Training and Development
Providing Feedback
Microsoft Office

Client Rapport-Building
Surface Work
Client Needs Assessment
Employee Relationships
Administrative and Office Support
Team Meetings
Hospitality Management
Understanding Customer Needs
Personalized Support
Documentation

traveling, learning language, listening to music, socializing, religious activities, family

Travelling is my hobby because it allows me to experience new cultures, meet new people and learning about different ways of lifef.

Listening to music helps to me to relaxing, also helps in socializing and help to work as group and boost self-esteem

Languages

Swahili

Native language

English

Elementary