Hi, I’m
Elizabeth Mmbando
Dar Es Salaam
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals.
Skilled communicator with top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and creating positive customer experiences. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
3
years of professional experience
1
Certification
Work History
Precision Air
Sales and Resevation
08.2020 - 10.2020
Job overview
- Managed bookings and answer customer calls regarding their flights and cancellation.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and services using persuasive selling tactics.
- Wrapped, boxed and weighed products that required delivery.
Precision Air
Customer Service Associate
07.2021 - 10.2021
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Hotel Slipway
Customer Service Associate
11.2022 - 07.2023
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided customer feedback to management and identified areas of improvement for our products and services.
- Investigated and resolved customers complaints quickly.
- Developed and updated databases to handle customer data.
Lastnighttz
Social Media Manager
Job overview
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Education
National Institute of Transport Dar Es Salaam
Bachelor Degree from Marketing And Public Relation
11.2022
Ruvu Girls High School Pwani
from High School
05.2019
Ritaliza Secondary School Kilimanjaro
from Secondary School
11.2016
Ritaliza of Mount Carmel Kilimanjaro
from Primary School
09.2012
Skills
- Speaking Clearly
- Guest Services
- Customer Data Confidentiality
- Complex Problem-Solving
- Digital Content Development
- Social Media and Promotions
- Event Management
- Social Media Management
Languages
English
Upper intermediate (B2)
Swahili
Advanced (C1)
Certification
- Active member of Malihai Environmental conservation club 2016.
- Active member of NPRA marketing club 2019 - 2022
Passion
Creative creating flows in my blood streams I am passionate, quick learner, adoptive and hard working, ready to blend in the team to bring positive impact to the company.
Timeline
Customer Service Associate
Hotel Slipway
11.2022 - 07.2023
Customer Service Associate
Precision Air
07.2021 - 10.2021
Sales and Resevation
Precision Air
08.2020 - 10.2020
Social Media Manager
Lastnighttz
National Institute of Transport
Bachelor Degree from Marketing And Public Relation
Ruvu Girls High School
from High School
Ritaliza Secondary School
from Secondary School
Ritaliza of Mount Carmel
from Primary School
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