ELIZABETH MALISA
Dar es Salaam
Summary
Business Operational Risk Manager with extensive experience at Standard Chartered Bank Tanzania Limited. Specializes in proactive risk management and optimizing branch operations, resulting in significant risk reduction and improved efficiency. Demonstrates strong stakeholder engagement and quality assurance skills, contributing to continuous improvement and asset protection.
Overview
24
24
years of professional experience
Work History
Business Operational Risk Manager
Standard Chartered Bank Tanzania Limited
Dar es salaam
04.2015 - Current
- Demonstrated expertise in ensuring adherence to BAU operational risk deadlines while serving as a key escalation contact for all risk-related incidents and queries.
- Successfully minimized operational risks and losses by identifying non-standard processes, implementing robust control mechanisms, and ensuring the accuracy and completeness of data in risk tracking systems.
- Proactively identified and assisted in mitigation of risks that safeguarded clients and organization’s assets.
Branch Operations Manager
Standard Chartered Bank Tanzania Limited
Dar es salaam
09.2009 - 03.2015
- Accomplished in overseeing branch security, operational efficiency, and administrative processes, ensuring adherence to policies and risk management standards.
- As custodian of the key register, CCTV, and vault, maintained robust security protocol and managed records of contractors and bank assets.
- Efficiently reconciled suspense accounts, processed branch expenses, and ensured timely dispatch of mail, statements, and availability of stationeries and equipment.
- Led staff administration, including leave management, training, rotation for support teams, fostering productivity and teamwork.
- Successfully acted as operational risk coordinator, minimizing risks, and maintaining operational continuity.
- Acted the role of branch manager, showcasing leadership and adaptability while achieving objectives aligned with organizational growth and operational excellence.
Risk Operations Officer
Standard Chartered Bank Tanzania Limited
Dar es salaam
08.2007 - 08.2009
- Successfully identified, assessed, and analyzed risks across branch operations enabling timely decision making and ensuring compliance with regulatory standards.
- Played a pivotal role in mitigating risks that resulted in improved operational continuity and enhanced branch performance.
Senior Customer Service Officer
Standard Chartered Bank Tanzania Limited
Dar es salaam
05.2003 - 07.2007
- Led teller supervision and vault custodianship with a focus on operational integrity and security.
- Ensured the precise reconciliation of branch suspense accounts, effectively resolving discrepancies to maintain financial accuracy.
- Successfully managed cash movement within and outside the vault, minimizing errors and ensuring compliance with internal controls.
- Demonstrated proficiency in ATM cash management, consistently maintaining optimal cash levels to ensure uninterrupted service, contributing to branch efficiency and customer satisfaction.
Bank Teller
Standard Chartered Bank Tanzania Limited
Dar es salaam
06.2001 - 07.2003
- Successfully processed daily counter and back-end transactions with exceptional accuracy and efficiency, ensuring smooth operations and compliance with internal standards.
- Demonstrated a consistent ability to manage high transaction volumes while maintaining customer satisfaction and operational excellence.
Education
Bachelor of Arts - Economics
University of Nairobi
diploma - Data Processing Management
Strathmore College
NairobiSkills
- People management
- Proactive risk management
- Branch and cash management
- Quality assurance
- Stakeholder engagement
- Risk meeting preparation
- Facilitating discussions
Training
- Operational risk
- Training on conduct
- Cyber security
- Service training
- Business continuity plan
- Anti-money laundry
Professional Awards
- Recognition from Africa CEO for good monitoring of project enhanced controls.
- Cash award from head of retail banking for exceptional hard work and unwavering dedication throughout the year 2024.
- Operational risk excellence award.
- Best teller of the year award which took me to work in a branch in Uganda for a month.
Timeline
Business Operational Risk Manager
Standard Chartered Bank Tanzania Limited
04.2015 - Current
Branch Operations Manager
Standard Chartered Bank Tanzania Limited
09.2009 - 03.2015
Risk Operations Officer
Standard Chartered Bank Tanzania Limited
08.2007 - 08.2009
Senior Customer Service Officer
Standard Chartered Bank Tanzania Limited
05.2003 - 07.2007
Bank Teller
Standard Chartered Bank Tanzania Limited
06.2001 - 07.2003
Bachelor of Arts - Economics
University of Nairobi
diploma - Data Processing Management
Strathmore College
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