Elipokea Kaaya
Dar es Salaam,Tanzania
Summary
Dynamic restaurant professional with extensive experience at Constance Aiyana Zanzibar, excelling in customer engagement and service coordination. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in order management and team training, consistently delivering exceptional dining experiences in fast-paced environments.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Restaurant Waiter
Princess cruise line
Santa clarista, Alaska
04.2023 - Current
- Provided exceptional customer service to enhance dining experiences for guests.
- Delivered food and beverages promptly to multiple tables in a fast-paced environment.
- Collaborated with kitchen staff to coordinate timely meal preparations and orders.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Assisted guests with menu selections and dietary preferences for optimal satisfaction.
- Managed guest inquiries and complaints professionally to ensure a positive experience.
- Trained new waitstaff on service standards and restaurant protocols effectively.
Chef de Rang
Constance ephelia seychelles
Mahe victoria, Seychelles
03.2020 - 03.2023
- Managed dining area to ensure guest comfort and satisfaction.
- Assisted guests with menu selections and provided detailed dish descriptions.
- Coordinated with kitchen staff for timely meal service and special requests.
- Trained new team members on restaurant protocols and customer service standards.
- Maintained cleanliness and organization of dining tables and service stations.
- Supported inventory management by monitoring supplies and placing orders as needed.
- Greeted guests, provided menus and answered questions regarding menu items.
- Cleared away dishes, utensils and glasses when patrons finished eating and brought clean silverware for subsequent course.
- Contributed ideas for improving operational efficiency within the restaurant environment.
- Processed reservations received through phone calls or online reservation system.
- Inspected dining room serving stations for neatness and cleanliness prior to each meal period.
Restaurant Supervisor
Constance Aiyana zanzibar
Zanzibar, Tanzania
01.2015 - 12.2019
- Supervised daily restaurant operations and maintained service quality standards.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new employees on restaurant policies and customer service protocols.
- Implemented health and safety regulations to maintain a safe dining environment.
- Conducted staff performance evaluations and provided constructive feedback regularly.
- Resolved customer complaints promptly to ensure guest satisfaction.
Education
Bachelor of Science - Food And Nutrition
Njuweni Institute
Dar Es Salaam, Tanzania 01.2012 - 07.2014
Skills
- Order management
- Customer engagement
- Menu knowledge
- Food safety standards
- Service coordination
- Time management
- Attention to detail
- Team training
- Effective communication
- Problem solving
- Table setting
- Beverage knowledge
- Food preparation knowledge
- Menu description knowledge
- Order taking
- Food safety awareness
Timeline
Restaurant Waiter
Princess cruise line
04.2023 - Current
Chef de Rang
Constance ephelia seychelles
03.2020 - 03.2023
Restaurant Supervisor
Constance Aiyana zanzibar
01.2015 - 12.2019
Bachelor of Science - Food And Nutrition
Njuweni Institute
01.2012 - 07.2014