Eligrania Johnson
Zanzibar,Tanzania
Summary
Accomplished professional with expertise in Human Resources Management and Administrative Leadership, adept at enhancing Employee Relations & Engagement through effective Communication & Problem Solving. Proficient in Health, Safety & Environment (HSE) protocols and knowledgeable in employment law, ensuring compliance and safety across organisations. Skilled in Data Analysis and Workforce Analytics, leveraging Microsoft Office & Zoho Software to drive organisational planning and efficiency. Committed to fostering a productive work environment with multitasking efficiency and strategic planning.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work history
Activities Coordinator
Youth of United Nations (YUNA)
Dar-es-salaam, Dar es Salaam Region
2020.07 - 2020.12
- Designed programs for youth engagement and advocacy
- Coordinated logistics, safety protocols, and led community initiatives
- Collaborated with other staff members to ensure seamless activity implementation.
- Fostered positive environment through organisation of team-building exercises.
- Developed innovative programmes to boost participant engagement.
Personal Assistant to Ambassador
The Royal Norwegian Embassy in Tanzania
Dar-es-salaam, Tanzania
2021.10 - 2021.12
- Supported gender equality and development projects
- Participated in diplomatic initiatives with local impact
- Gained first-hand experience in international collaboration
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
HR Manager & Executive Assistant
Greenlink ReGen Ltd
Zanzibar & Arusha, Zanzibar Urban/West
2024.03 - 2026.04
- Recruited top talent and managed end-to-end onboarding
- Led performance reviews, appraisals & KPI tracking
- Ensured compliance with labor laws and internal policies
- Oversaw HSE strategies, incident reporting & wellness programs
- Liaised with department managers to identify staffing needs.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Conducted safety audits, risk assessments, and training
- Managed executive schedules, documentation, and correspondence
- Aligned HR strategy with organizational goals
- Coordinated employee engagement initiatives for improved staff morale.
- Facilitated training programmes to enhance employee skills.
- Implemented HR policies and procedures for legal compliance.
- Maintained open communication channels with employees, fostered trust within teams.
- Provided comprehensive secretarial support to managing director, ensuring smooth daily operations within executive suite.
- Streamlined office operations by implementing efficient administrative procedures.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Improved record keeping system with attention to detail and thoroughness.
- Directed administrative team in high-quality clerical service delivery.
- Negotiated with vendors and service providers to control corporate expenditures.
Administrative Assistant
BRAC Maendeleo Tanzania
Dar-es-salaam, Tanzania
2023.05 - 2024.03
- Coordinated meetings and communication across departments
- Budget tracking and implementation of internal policies
- Provided administrative solutions and team coordination
- Supported project planning and execution
- Contributed to team effort by accomplishing related results as needed.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Facilitated internal communication.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Examined, scanned and input documents in software system.
- Sorted and organised different types of information by document type, personnel or location.
- Assisted in preparation of regularly scheduled reports for upper management review.
Customer Care Representative
MultiChoice Tanzania
Dar-es-salaam, Dar es Salaam Region
2022.01 - 2023.01
- Handled inquiries, complaints, and service improvements
- Updated customer records and contributed to service manuals
- Offered solutions for customer satisfaction and retention
- Collaborated closely with sales team, ensuring high-quality client servicing.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Facilitated seamless communication between management and customers.
- Managed high-volume customer inquiries in professional manner.
- Conducted outbound calls courteously to resolve outstanding matters.
- Prioritised tasks to meet and exceed company objectives and goals.
- Delivered exceptional service with timely responses to queries.
- Demonstrated empathy whilst handling challenging customer issues.
- Improved operational efficiency by streamlining customer care processes.
Education
Diploma - Labor Relations & Public Management
Institute of Social Work (ISW)
Dar-es-salaam 2020.07 - 2022.10
A-Level - Sciences (PCB)
Kashishi High School
Tabora 2016.01 - 2018.01
O-Level Certificate - Secondary education
Elite Secondary School
Dar-es-salaam 2012.01 - 2015.01
Primary Education - Primary Education
Tabata Primary School
Dar-es-salaam 2005.01 - 2011.01
Skills
- Human Resources Management
- Administrative Leadership
- Health, Safety & Environment (HSE)
- Employee Relations & Engagement
- Communication & Problem Solving
- Data Analysis
- Organizational Planning
- Microsoft Office & Zoho Software
- Knowledge of employment law
- Multitasking efficiency
- Workforce analytics
Languages
English (Fluent)
Swahili (Native)
Internship
The Royal Norwegian Embassy in Tanzania, Supported gender equality and development projects, Participated in diplomatic initiatives with local impact, Gained first-hand experience in international collaboration
Custom Section
- I bring multi-industry experience, from NGOs to private companies.
- I have a people-first mindset backed by strong organizational and compliance skills.
- I understand both the strategic and operational sides of HR and admin.
- I'm a fast learner, adaptable, and passionate about driving workplace excellence.
Personal Information
Title: HR & Administration Professional
References
- Evans Mudashi Kakai, Operations Manager, Greenlink ReGen Ltd, +255 756 505 047
- Swagatam Chakma, Operations Manager, BRAC Maendeleo Tanzania, +255 767 467 387
- Maximillian Tumaini, General Manager, Erolink Limited, +255 656 136 793
Interests
- Literature & Writing
- Environmental Conservation
- Art & Creativity
- Cultural Travel
Timeline
HR Manager & Executive Assistant
Greenlink ReGen Ltd
2024.03 - 2026.04
Administrative Assistant
BRAC Maendeleo Tanzania
2023.05 - 2024.03
Customer Care Representative
MultiChoice Tanzania
2022.01 - 2023.01
Personal Assistant to Ambassador
The Royal Norwegian Embassy in Tanzania
2021.10 - 2021.12
Activities Coordinator
Youth of United Nations (YUNA)
2020.07 - 2020.12
Diploma - Labor Relations & Public Management
Institute of Social Work (ISW)
2020.07 - 2022.10
A-Level - Sciences (PCB)
Kashishi High School
2016.01 - 2018.01
O-Level Certificate - Secondary education
Elite Secondary School
2012.01 - 2015.01
Primary Education - Primary Education
Tabata Primary School
2005.01 - 2011.01