Elibariki Paul
Dar Es Salaam
Summary
A dynamic professional with a proven track record in entrepreneurial ventures, notably with Self Employed, where I excelled in customer acquisition and service management. Leveraging strategic thinking and an innovative mindset, I've significantly enhanced business operations and customer satisfaction. Skilled in data analysis and relationship building, my approach has consistently driven revenue growth and operational efficiency.
Overview
16
16
years of professional experience
Work History
Entrepreneur
Self Employed
01.2018 - Current
- Buying and selling used cars from UK, Japan, Singapore and South Africa.
- I also buy and sell locally used cars right here in Tanzania.
- Helping the customers make car choices especially those who are purchasing their first cars.
- Providing after-sales service to my clients on how to best maintain their cars.
- I also assist my clients in re-selling their cars when they need to do so.
Monitoring and Evaluation Officer
Centre for Agricultural Mechanization and Rural Technologies ( CAMARTEC)
Arusha, Tanzania
12.2010 - 09.2017
- Developed comprehensive monitoring tools to track project progress and outcomes.
- Ensured compliance with donor requirements through diligent documentation and reporting practices.
- Conducted regular site visits, ensuring accurate data collection and timely reporting.
- Communicated key findings to decision-makers, influencing strategic direction based on evidence-based analysis.
- Contributed to project planning efforts with a focus on realistic objectives and achievable targets.
- Provided relevant training to staff members on effective data management techniques.
- Advised senior management on strategies for improving program effectiveness based on evaluation results.
- Supported the design of program interventions, informed by data-driven insights.
- Collaborated with team members to develop innovative solutions for addressing identified gaps in performance metrics.
- Managed relationships with stakeholders to foster collaboration and information sharing.
- Oversaw development and implementation of improvements to support network operations.
- Coordinated secure system access of users to various department systems and platforms.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Customer Service Officer
Swissport (T) Limited
Arusha, Tanzania
06.2008 - 05.2010
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Bachelor Of Arts - Archaeology
University of Dar Es Salaam
Dar Es Salaam, TanzaniaSkills
- Goal Setting
- Entrepreneurial personality
- Strategic Thinking
- Customer Relations
- Team Development
- Social Media Management
- Innovative Mindset
- Team Bonding
- Business Planning
- Operational planning
- Customer Acquisition
- Cultural development
- Revenue Generation
- Financial Oversight
- Risk Mitigation
- Personnel Management
- Program coordination
- Customer Service
- Teamwork and Collaboration
- Decision-Making
- Team Leadership
- Business marketing
- Relationship Building
- Business Leadership
- Business Development
- Sales Strategies
- Product Development
- Marketing Strategies
- Business Management
- Budget Control
- Direct Sales
- Financial Management
- Customer Service Management
- Strategic Planning
- Quality Assurance
- Business Growth Initiatives
- Business Forecasting
- Sales Tracking
- Product Promotion
- Data Analysis
- Purchasing and planning
- Price Structuring
- Revenue Growth
- Data Management
Timeline
Entrepreneur
Self Employed
01.2018 - Current
Monitoring and Evaluation Officer
Centre for Agricultural Mechanization and Rural Technologies ( CAMARTEC)
12.2010 - 09.2017
Customer Service Officer
Swissport (T) Limited
06.2008 - 05.2010
Bachelor Of Arts - Archaeology
University of Dar Es Salaam