Elias Vales
Dar es salaam
Summary
Dedicated and highly organized customer service and administrative professional with extensive experience in the hospitality and telecommunications sectors. Bilingual in English and Swahili with a proven track record of delivering excellent customer care, managing front desk operations, and providing reliable administrative support. Adept at handling correspondence, managing documents, and utilizing computer systems to ensure smooth daily operations and high client satisfaction.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
Work history
Front desk receptionist
Fairview Luxury Apartments
Dar Es Salaam, Posta
2025.12 - Current
- Offered knowledgeable, friendly support to in-office guests.
- Resolved customer complaints professionally, fostering positive relationships and enhancing customer satisfaction.
- Managed high volume of incoming calls on multi-line telephone system, accurately documenting messages for timely follow-up.
- Handle daily email correspondence and direct incoming calls to the appropriate departments.
- Facilitated interdepartmental communication through efficient message handling, improving workflow and collaboration.
- Managed office calendar, set new appointments and assisted with arrangements.
- Supported colleagues by completing ad-hoc tasks to enhance team collaboration.
- Coordinated travel flights, accommodation and itineraries for office staff.
Front desk receptionist
The Oysterbay Hotel
Dar Es Salaam, Oysterbay
2024.11 - 2025.12
- Managed front office duties for a high-end hotel environment, ensuring top-tier service for all guests.
- Efficiently processed guest bookings, cancellations, and inquiries via phone, email, and in-person.
- Managed sensitive documents while maintaining accurate guest logs and billing information for streamlined guest service.
- Coordinated with housekeeping and management to ensure timely fulfilment of guest requests, enhancing overall guest satisfaction.
- Assisted colleagues with diverse tasks to improve teamwork.
- Monitored visitor access to strengthen security measures and safeguard premises.
- Ensured tidy and orderly reception area to support professional image.
- Helped in preparing meeting rooms before client visits or meetings took place..
Supervisor
LUSH CHANZO COMPANY
2022.01 - 2023.05
- Conducted training sessions for new hires to ensure proper onboarding
- Facilitated monthly training sessions to improve staff skills and knowledge.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Oversaw daily workflow processes to optimise team operations and maintain productivity.
- Evaluated performance and provided constructive feedback to support employee growth.
- Evaluated and promoted career advancement opportunities for staff development.
- Implemented company policies effectively, maintained high standards of service delivery.
- Identified potential risks and mitigated them through proactive measures.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Ensured smooth operations with regular maintenance checks.
Customer care representative
Vodacom Tanzania
Dar Es Salaam, Tanzania
2020.10 - 2021.12
- Delivered customer support for telecommunications services and products, resolving inquiries effectively.
- Built trust and loyalty through transparent communication with customers.
- Deescalated tense situations for improved customer relationships.
- Escalated complex technical issues to relevant teams, ensuring timely resolutions.
- Conducted outbound calls courteously to resolve outstanding matters.
- Navigated multiple software systems proficiently, enhancing task completion speed.
- Handled sensitive information confidentially to protect customer privacy rights.
- Oversaw training initiatives for new hires; established standard operating procedures.
- Improved operational efficiency by streamlining customer care processes.
Call Centre Agent
CHRIST MANDATE INTERNATIONAL
Dar es Salaam, Dar es Salaam Region
2018.02 - 2020.02
- Fostered customer relationships to enhance overall satisfaction.
- Identify customer needs, answer questions and solve problems;
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Managed incoming and outgoing calls to ensure effective communication.
- Encouraged customers to consider supplementary products and services.
- Built strong customer relationships, contributing to increased loyalty;
- Increased client trust by providing accurate product information.
- Executed administrative tasks including filing, copying, and faxing documents.
- Trained new staff members, promoting a collaborative team culture.
Education
Advanced certificate - secondary education
Mbezi beach secondary
Dar es Salaam, Mbezi Beach 2019.07 - 2021.05
Ordinary Certificate - Secondary Education Examination (CSEE)
UMBA Secondary School
Tanga, Tanzania 2014.01 - 2018.11
Certificate - primary education examination
Nkombo primary school
Tanga, Tanzania 2007.01 - 2014.11
Skills
- Front desk operations
- Customer service
- Bilingual communication
- Report preparation and confidentiality
- Inventory control basics
- Data analysis
- Inventory control basics
- Communication proficiency
- Teamwork skills
- Discretion with confidentiality
- Knowledge of reception protocol
- Data entry proficiency
- Time management mastery
- Client satisfaction monitoring
- Multitasking proficiency
- Microsoft office suite proficiency
- Front desk security measures
- Post room operations
- Trained in fire safety
- Reservations systems knowledge
- Experience with cash handling
- Language proficiency
- Filing system organisation
- Digital diary management
REFFERES
- Godlistern, PRINCE LEONARD, Teacher, +255 785 835 092, P.O. Box 110000, Dar Es Salaam
- Maysarah, lawi, Communication H.O.D, +255 621 950 774, CHRIST MANDATE, P.O. Box 5999, kigogo, Dar es salaam
- SAIMON, MAJENI, C.E.O, salbenainvestment@gmail.com, +255 655 459 259, Salbena Products, P.O Box 72541, Dar es salaam
8: Hobbies and interests.
Sense of getting news from reading newspapers, television, magazines and internet., Physical exercises., Reading books and listerning music.
Languages
English
Advanced
Swahili
Fluent
Certification
I ,Elias Vales, the undersigned, certify that to the best of my knowledge and belief, these data correctly describe my qualifications, my skills and me.
1: Personal Details
- Surname: Togolai
- First name: Elias
- Middle name: Vales
- Date of Birth: 1st January, 2001
- Place of Birth: Lindi district, Lindi region
- Nationality: Tanzanian
- Sex: Male
- Marital Status: Single
- Religion: Christian
2: Contacts
- Mobile Phone : +255 692 296 302, +255 710 332 126
- E-mail address: eliasvales197@gmail.com
- Physical address: Kigogo, Dar es salaam
7: Personal Attributes
- Flexible, highly motivated,time conscious and self confident person
- Self disciplined, integrity, honesty and trustworthy
- Able to deliver a high performance with minimum supervision in fast-paced environment
- Interactive, transparent & active team player with ability to motivate and promote teamwork
- Able to learn quickly adapt or grasp matters at hand.
Timeline
Front desk receptionist
Fairview Luxury Apartments
2025.12 - Current
Front desk receptionist
The Oysterbay Hotel
2024.11 - 2025.12
Supervisor
LUSH CHANZO COMPANY
2022.01 - 2023.05
Customer care representative
Vodacom Tanzania
2020.10 - 2021.12
Advanced certificate - secondary education
Mbezi beach secondary
2019.07 - 2021.05
Call Centre Agent
CHRIST MANDATE INTERNATIONAL
2018.02 - 2020.02
Ordinary Certificate - Secondary Education Examination (CSEE)
UMBA Secondary School
2014.01 - 2018.11
Certificate - primary education examination
Nkombo primary school
2007.01 - 2014.11