ELIAS LEASA

Responsible for the management of operations across all zones to ensure monthly, quarterly and annual targets, budgets and staff KPI’s are met.

• Collaborate with Warehouse & Logistics team and Finance team to ensure availability of stock and spares in all locations as per the forecasted demand along with the punctual support of the Aftersales Manager.

• Deliver to critical targets set by Management which require to be resolved by department, holding accountable the reporting heads of department to such pre agreed targets.

• Drive strategies to implementation which involve enhancing customer service throughout the organization, heads of department and the territories with the assistance of the Branch Managers.

• Assess and adjust based on the adequacy of the Policies, Standard Operating Procedures, Process Flows and Risk Policies, to suit the company and further provide support in ensuring the staff are trained and sign off on such policies.

• Ensure that such process flows adapted are mirrored into SAP and any operational inefficiencies that have manifested from SAP’s use or daily operations, are equally rectified and aligned with SAP (our ERP) whilst working with our IT department.

• Deliver process & programs that meet financial and compliance objectives, including inventory stock control, sales and marketing initiatives and their correct execution along with scrutinization on their performance or the intended objective to attain value for money.

• Work with Heads of Department to identify business requirements and find opportunities to lead business improvement or change on how we go about doing business or to transform performance of the staff in the business.

• Develop additional business distribution channels, through strategic financing partners and other relevant channels whilst leveraging on our dealers, stockists and road side technicians.

• Manage, enhance and ensure that dealers, stockists and technicians get maximum service support from our branch managers and the respective heads of department to ensure they can maximize their performance. The HoO is also required to ensure that the Branch managers continue to manage the performance of such third parties on a monthly basis and find alternative replacements to grow further the network.

• Ensure all branch operational standards are maintained, improved if not well maintained, audit are regularly performed and branch performances are reviewed along with Branch Managers (periodically on the ground).

• Managing P&Ls of all zones, monthly and management of impact strategies which translate into numbers i.e. Bridge the Gap Plans, Standard Improvement at Branch Levels, Sales Improvement Strategies, Marketing activities, Cost Saving Initiatives, Admin budgets. Ensure that such changes or improements are implemented.

• Manage the asset resources needed to support the business to achieve its goals and plan to purchase the additional equipments that would be required to run a sound business.

• Prepare and implement monthly management meetings with the necessary preparation with Heads of Department and Branch Managers (well aligning and preparing).

• Leading mid month reviews of performance of branches and support required with progress of Heads of Department execution of pre agreed actions from last Management meeting.

• Ensure stakeholder relationships which also include major grouping bodies, such as with regional authorities are maintained through the HoO and that all relationships with such bodies are maintained.

• Ensure staff performance is adhered to, all the staff are efficiently working, attending to work and being productivity in line with the direction of the business set or as agreed during management meetings.

• Set up a customer service scoring system to be adopted by all staff and new policies specifically on customer service. This includes levels along for our own branches and that of our third party distribution network.

• Focus on Aftersales experience for customers and availability of spare parts is enhanced across our network equally.

• Ensure reporting is up to standard throughout the organization whilst generating required templates for different heads of department and for Management review.

• Establish a calendar of reporting cycle submissions required for each department and branch managers which is set.

• Scrutinize information requested by departments to branch managers to ensure efficiency and information can be readily provided without much delays.

• Ensure risk is managed appropriately and areas where focussed needed to mitigate, plans are put in place to measure and such issues are overcome.

Ø Brand Management

• Oversee all OEM brand performance across the zones and branches and market insight.

• Provide forecasting on demands as well as introducing new products within the market.

• Prepare and undertake Brand reviews with our principals on a month to month basis and quarterly with the CEO and CFO, as agreed with the OEM and respective heads of department

• Implementation of Brand Action Items, Yearly Business Plans for all Brands and oversee brand training for new product implementation is properly executed by selected Heads of Department or as agreed with the Brand, whilst we ensure that it is properly monitored and organized by HR and the respective Branches or centrally.

• Monitor market trends, analyze farming trends with branch and Branch Managers, as well the competitors’ activities and design a winning strategy which will allow brands to also provide solutions.

• Coordinate the brand review meetings between Agricom Africa and equipment suppliers whilst you drive the communication towards improvements.

• Manage stock unit levels with different brands and ensure that we stick to sales stock order plans that have been agreed or escalate if there are changes.

• Ensure all aftersales responding within KPI’s and general improvement to support our customers is improving whilst proven to our OEM brands for further support.

Ø Leadership and Development;

• Develop, implement and enforce policies and procedures that will improve the operations effectiveness;

• Foster an environment that emphasizes effective internal controls, fiscal discipline and strong management systems;

• Analysing business’ operations; identify opportunities for improvement, cost reduction and systems enhancement;

• Provide leadership that inspires others to succeed and develop, and proactively share experiences, knowledge and ideas in the form of coaching classes / training;

• Coach and provide working strategies that will improve the performance of all zones within the business and ensure bridge the gap plans are therefore well executed.

• Organize the monthly management meetings and ensure all reports are submitted and reviewed within the agreed timeline

• Review Quarterly performance of the teams and ensure payment of agreed Sales Incentive Scheme.

Ø Marketing and Sales

• Together with the Sales & Marketing Manager, initiate the marketing solutions to build database and consumer preference to drive business volumes and correct customer service;

• Analysing market trends, sales performance through channels & other critical trends for accomplishing primary & secondary sales targets;

• Establishing a network base with reliable & cost effective channel partners (such as financiers and other stakeholders) for enhancing market reach;

• Taking initiatives on innovative consumer contact programs to get the best deals in the markets;

• Effective execution of merchandising activities through channel partners/Dealers Networks;

• Manage the tenders appropriately in the business, so as to ensure that tenders are responded to on time and with the correct standards required by such tenders whilst working with heads of departments and respective branch managers;

• Ensure the necessary reporting that proves ROI on each marketing activity is well visible and that all activities have their own reports.

• Manage the process of discount approvals for equipment and high level negotiated spares.

Ø Finance, Accounting and Reporting;

• Review financial reports for action such as: Inventories including parts, inventory turnover, products, accounts receivable, accounts payable, financial ratios, equipment and parts sales;

• Ensure with Finance that all assets are appropriately tagged, mapped and current status of assets is established along with the necessary planning for development is identified.

• Participate actively in monthly, quarterly, annual budgeting for all operations across the country with the assistance of the finance department.

• Provide management with recommendations on the financial analysis with support from finance implications of new business activities planned.

• Oversee financial risk profiles while ensuring that all regulatory obligations are met.

• Organize and prepare the monthly management reviews.

• Translate the Company’s annual business plan objectives and targets into integrated resource requirement plan for the business.

• Ensuring cost effective logistics operations for the procurement & distribution whilst working on the last mile solution that is offered.

• Prepare submissions for new stock orders, side by side with the finance department and any trade finance related submissions to be managed.

· Planning and Forecasting: Developing strategies to meet demand while minimizing excess inventory, using data analysis and market trends to forecast future requirements.

· Supplier Management: Identifying and collaborating with suppliers to ensure timely and quality sourcing of raw materials or components.

· Inventory Control: Maintaining optimal inventory levels to prevent shortages or excesses, optimizing cash flow and storage costs.

· Logistics Management: Coordinating transportation, distribution, and warehousing to ensure timely delivery and reduced transportation costs.

· Process Optimization: Streamlining processes across the supply chain, from procurement to distribution, to enhance efficiency and reduce lead times.

· Risk Management: Identifying potential disruptions (e.g., supplier issues, natural disasters) and implementing strategies to mitigate risks.

· Communication and Collaboration: Facilitating clear communication between departments (e.g., production, sales, procurement) to ensure a cohesive and synchronized supply chain.

· Quality Control: Monitoring product quality throughout the supply chain to uphold consistent standards.

· Cost Reduction: Identifying cost-saving opportunities while maintaining quality standards in sourcing, transportation, and overall operations.

· Technology Integration: Implementing and leveraging supply chain management software and technologies to improve visibility, traceability, and data-driven decision-making.

· Sustainability: Promoting environmentally responsible practices, such as reducing waste and carbon footprint, in supply chain operations.

· Team Leadership: Leading and managing a team of supply chain professionals, delegating tasks, and fostering a collaborative and efficient work environment.

Strategic Collaboration:

· Collaborate with Branch Managers to ensure alignment with key performance indicators including new loan approvals, activations, loan repayment, and equipment resale.

· Work closely with Branch Managers to monitor customer interactions and repayment activities, ensuring adherence to established protocols.

Procurement Oversight:

· Review supplier appraisals prepared by the Procurement Manager and recommend approval through the EFTA Procurement Committee.

Logistics Management:

· Liaise with GPS tracking vendors for EFTA mobile equipment tracking, ensuring timely and accurate reporting every week.

Team Collaboration:

· Collaborate with back-office team members to ensure smooth business execution, foster positive morale, and uphold company values.

Portfolio Management:

· Oversee EFTA's portfolio through comprehensive weekly, monthly, and quarterly reports.

Asset Management:

· Work with Branch Managers to approve equipment repossession and manage equipment write-offs, ensuring accurate registration in EFTA's repossession register.

Resale Strategy:

· Determine optimal resale strategies for repossessed equipment, including engaging local technicians, auctioneers, existing customers, and suppliers.

Financial Reporting:

· Prepare portfolio performance reports for presentation to the Board, highlighting key insights and recommendations.

Process Improvement:

· Collaborate with the Credit Manager to enhance customer acquisition, appraisal, and monitoring processes, aiming to reduce turnaround time and enhance business pipeline and conversion rates.

IT Supervision:

· Supervise the IT Officer's daily activities, addressing system breakdowns, approving IT accessory purchases, and engaging vendors as needed.

Infrastructure Development:

· Support EFTA's location strategy by identifying suitable branch office locations, overseeing physical and IT infrastructure setup, staffing, regulatory compliance, and partnerships.

Supplier Relations:

· Work closely with the Supplier Team to maintain active relationships, resolve procurement-related issues, and ensure customer satisfaction.

Insurance Coordination:

· Liaise with insurance companies to expedite the settlement of client accident claims, ensuring prompt resolution and client satisfaction.

Performance Management:

· Conduct performance reviews for EFTA's branch managers, facilitating discussions and disciplinary actions as needed, in collaboration with HR and CEO approval.

Legal and Regulatory Compliance:

· Serve as the custodian for the company's legal matters concerning both customers and suppliers, ensuring compliance with regulatory requirements.

Regulatory Liaison:

· Act as the primary contact for all regulatory matters, maintaining communication with relevant authorities such as the Bank of Tanzania and the Ministry of Agriculture.

Ad-hoc Responsibilities:

· Undertake any other ad-hoc activities as assigned by the CEO, demonstrating flexibility and a proactive approach to fulfilling organizational needs.

Key achievement: October 2019 to September 2021

· During the period spanning October 2020 to September 2021, I spearheaded several significant accomplishments within my role:

Expanded Equipment Supplier Base:

· Successfully increased the network of equipment suppliers, enhancing options for procurement and partnership opportunities. This helped to get a competitive price for our customers.

Revenue Enhancement:

· Implemented strategies resulting in a substantial revenue growth, elevating monthly business earnings from Tzs 700 million to Tzs 1.5 billion.

Portfolio Management Success:

· Effectively managed the EFTA portfolio, maintaining Non-Performing Loans (NPLs) at a commendable 10% level.

Legal Victories:

· Secured favorable outcomes in 16 court cases initiated by customers, demonstrating sound legal strategy and advocacy in favor of EFTA.

Optimized Equipment Resale:

· Achieved significant results in equipment resale, generating revenues amounting to Tzs 4 billion within a single year.

Supplier Negotiations:

· Successfully negotiated favorable terms with suppliers, including arrangements for prior payment prior to equipment delivery, optimizing procurement processes.

Office Relocation Management:

· Strategically relocated office premises to more cost-effective rental locations, minimizing operational expenses.

Professional Development Initiatives:

· Provided mentorship and coaching to junior staff members, fostering their professional growth and development into senior roles within the organization.

Operational Improvement:

· Implemented a transition from cash payment systems to credit-based mechanisms, such as fuel cards, streamlining financial transactions and enhancing efficiency.

Enhanced Customer Service:

· Introduced a customer complaint tracking system, ensuring timely resolution of issues and enhancing overall customer satisfaction.

Revenue Diversification:

· Innovatively introduced an insurance income scheme for the company, generating additional revenue streams through insurance commission initiatives.