Egbert Kyaruzi

1. Travel on deployments to UNHCR (Namibia, Tanzania, Burundi and Kenya)

offices on short notice, including to refugee camps for protection, resettlement,

refugee counseling, Refugee Status Determination (RSD) and voluntary

repatriation and Project management.

2. Complete all duties in accordance with ARDU and UNHCR Standard Operating

Procedures (SOPs) including country-specific registration and resettlement

guidelines of the deployment location.

3. Identifying resettlement cases, compiling interview lists, scheduling interviews,

conducting Best Interest Assessment (BIA), conducting Best Interest

Determination (BID), conducting profiling and/ or Level 3 Registration (L-3 Reg.)

assessments, tackling deferrals & re-submissions, as well as carrying out

resettlement interviews with the goal of completing UNHCR Resettlement

Registration Forms (RRFs) for review, reviewing drafted RRFs and Voluntary

repatriation.

4. Update new and verify existing refugee registration data and, ensure timely

updates of all case files and database records per UNHCR SOPs and guidelines.

5. Maintain updated knowledge of current refugee situations and populations

served in sub-Saharan Africa.

6. Be available, whilst on deployment, to answer any specific technical questions

raised by UNHCR or CWS RSC Africa colleagues regarding United States Refugee

Admission Program (USRAP) processing.

7. Ensure that ARDU staff resources such as Country of Origin Information,

current practices and approaches in Profiling, L-3 Reg., RRF Writing, and Deferral

processing are updated.

8. Communicate challenges related to casework, logistics and relationship with

partners to ARDU Management in a timely manner.

9. Submit regular reports to ARDU Management to document progress against

deployment goals and objectives.

10. Contribute to the development of deployment training topics, procedures,

and implementation.

11. Successfully undertook additional assigned duties while in the field or at the CWS RSC

Africa office to support ARDU and RSC Africa, including administrative tasks.

12. Working effectively in fast-paced environments.

13. Working well in a team setting, providing support and guidance.

1. Adhered to established RSC Africa, CWS/IRP, DOS/PRM, USCIS, and UNHCR policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.

2. Facilitated to the identification, development and updating of standard operating procedures (SOPs) for the Field Processing section.

3. Served as a Point of Contact (POC) and led teams in the field. This included coordinating and managing logistics in the field for the circuit ride. This also involved but is not limited to, maintaining effective relations with UNHCR, IOM, USCIS, US Embassies and other implementing partners.

4. Led training sessions on various topics related to casework practice, enhancing professional development opportunities for staff members.

5. Identifies and reviews cases pending Prescreening and USCIS interviews in preparation for scheduling, schedule the cases in START, generate reports for refugee notification.

6. Monitored program funding levels closely, ensuring adequate resources were allocated for effective service delivery.

7. Assisted as needed in preparing and cleaning-up for a Prescreening or USCIS ride.

8. Conducted regular evaluations of case progress, making adjustments as needed to achieve desired results.

9. Assisted with emails in the Field Processing group inboxes.

10. Completed the Prescreening one and prescreening two interviews.

11. Provided feedback to staff completing Prescreening one about the quality of their work.

11. Verified case composition, collected demographic and biographic data, completed case histories, photo taking, height, and weight details of applicants in accordance with USCIS and RSC Africa processing guidelines and in a non-confrontational, objective, and dignified manner.

12. Facilitated cross reference counseling ensuring families are resettled per their wishes, while ensuring no vulnerable applicants are left behind.

13. Performed additional duties and special assignments as needed to facilitate the efficient processing and operation of the USRAP in Sub-Saharan Africa.

14. Maintained accurate records of each case, ensuring proper documentation and compliance with regulatory requirements.

1. Conducted the Affidavit of Relationship (AOR) Screening and Pre-Screening One interview.

2. Determined case composition and ensured all refugee cases were cross-referenced accordingly.

3. Documented applicant’s persecution claim based on five grounds of persecution.

4. Prepared cases for the United States Citizenship and Immigration Services (USCIS) officers, including reviewing physical and World Refugee Application Program Services (WRAPS) files and constituting physical files.

5. Completed post-Adjudication review, updated decisions and fingerprints.

6. Wrote deferrals and info memos for referring agency action, as required.

7. Established the validity of an applicant’s identity through verification of all demographic and biographic information.

8. Collected all identity information including photographs, height, and weight.

9. Analyzed, evaluated, and assessed the eligibility of refugee applicants for final adjudication by USCIS officers.

10. Run Quality Check (QC) reports to ensure complete and accurate files.

11. Monitored case progress for timely completion and compliance with applicable regulations.

12. Assessed needs of each client and recommended appropriate services and resources.

13. Established trusting relationships with clients, fostering open communication and rapport building.

14. Maintained high level of client confidentiality, following strict guidelines, and recommendations.

1. Assisted Project Manager and Project Coordinator in coordination and preparation of project related trainings, meetings, and workshops.
2. Prepared invitation letters, making follow up on different project correspondences from different stakeholders.
3. Supported project team in administration work, including raising purchase requests.
4. Coordinated regular project progress and review meetings with community volunteers, implementing partners and other stakeholders as needed.
5. Ensured effective monitoring and coordination of project trainings delivery, including provision of quality knowledge and skills as per curriculum/s.
6. Ensured Facilitators provide participants with Pre and post-tests, and develop quality training report as per the developed and approved training report template.
7. Compiled partners’ monthly and quarterly workplan and share to project team prior quarterly project Management Meeting.
8. Supported project coordinator to collect, document and sharing of project case studies, success stories best practices, taking photos and learnings.
9. Supported monitoring and supportive supervision activities by ensuring cost effectiveness in logistic and transportation.
10. Represented the project team in district government and other stakeholders meeting or workshops as needed.
11. Supported the project administrative work, including preparation for the meetings, follow up on the procurements purchase requisitions and filed work plan
12. Performed any other duties as assigned by Program Manager to support the achievement of project or organizational goals.

1. Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.

2. Maintained strict confidentiality of bank records and client information.

3. Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

4. Submitted loan applications to underwriter for verification and recommendations.

5. Approved loans within specified limits.

6. Report writing (Weekly &Monthly)

7. Disbursement

8. Recovery

9. Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

1. Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.

2. Developed strong relationships with department heads to facilitate smooth coordination of class scheduling and room assignments.

3. Ensured compliance with institution policies by diligently monitoring enrollment numbers and managing waitlists accordingly.

4. Educated clients about benefits offered to clients soon after joining PSPF.

6. Registered new clients.

7. Provided membership number and Identity Cards

8. Assisted in the development of new online registration tools that improved user experience while maintaining security protocols.