Dedicated Social Worker with 3 years of experience as Academic Master at Compassion Secondary School, achieving significant improvements in student performance and discipline. Experienced Case Manager and Filing Assistant with 7 years at United Nations High Commission for Refugees, excelling in file organization and proactive response to requests within the registry. Proven ability to enhance educational environments and manage complex administrative tasks effectively.
Overview
13
13
years of professional experience
Work History
Filing Assistant
United Nations High Commissioner for Refugees (UNHCR)
04.2022 - Current
Track incoming/outgoing files in the system and keep in the filing room when not in use by staff, in line with SOPs.
File correspondence/documents in the physical file and enter data in the database.
Ensure that an orderly and systematic filing system is maintained in the filing room (active and closed) for efficient and timely retrieval of files.
Ensure that the File tracking system is properly used by all staff in the office and that file movement within the office and between users is properly recorded in the system.
Ensure that the data which are mainly related to asylum seekers, refugees and persons of concern to UNHCR are correctly entered into the computer database and filed in the physical individual file.
Receive, record and forward incoming correspondence and manage its proper distribution to the responsible officers.
Draft routine correspondence and respond to queries relating to area of responsibility.
To assist the protection and refugee status determination unit with maintaining and updating the interview schedule as well as communicating with applicant regarding their scheduled appointment.
Ensure the general maintenance and smooth running of the filing room, i.e. physical arrangement, cleanliness and security.
To provide clerical and administrative support by stocking and supplying stationery, receive and dispatch of external and internal office pouches and handle all official documentation.
Make recommendations relating to the organization of the filing system.
Activities
Case Manager/ Protection Clerk
United Nations High Commissioner for Refugees (UNHCR)
06.2017 - Current
Conducting in-depth interviews with refugees and recording their information
Making home visit to refugees where they are staying to find out clarity of information provided during the first interview.
Collaborating with various partners such IRC, DRC, and Plan International in solving all problems associated to refugees.
Preparing weekly and monthly report related to all cases attended per week or per month and deterring its trends
Preparing referrals to partner for them to act upon any challenge associated with refugees
Conducting protection monitoring to determine the gap in refugees context
Activities Performed
Academic Master
Compassion secondary school
06.2014 - 06.2017
Coordinating debates with other schools
Drafting examination timetable per school up to district level in collaboration with other academic masters
Supervising all subjects’ clubs and preparing reports
Teaching
Activities Performed
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Community Development Office
Ileje District Council
01.2012 - 01.2013
Involving in supervising various projects under district council such as HIV prevention strategies at district level
Drafting reports concerning all activities performed per week
Reviewed current procedures, identified areas of potential enhancement and implemented changes to improve overall effectiveness by 50%.
Education
PRIMARY LEVEL -
MKUMBUKWA PRIMARY SCHOOL
Songwe
01.2002
B.A. - SOCIOLOGY
UNIVERSITY OF DAR ES SALAAM
Dar-es-Salaam Tanzania
01.2013
High School Diploma -
AGGREY HIGH SCHOOL
MBEYA
01.2009
N/A
ILEJE SECONDARY SCHOOL
Songwe
10.2006
Skills
Certificate of training in Introduction to Computer, Microsoft Word, Microsoft Access, Microsoft Excel, Microsoft Power Point, and Internet basics
Ability to troubleshoot some minor problems associated to Computer systems
Director of Human Resources at United Nations High Commissioner for Refugees, UNHCRDirector of Human Resources at United Nations High Commissioner for Refugees, UNHCR
Data Policy Officer (Risk Management) at United Nations High Commissioner for Refugees (UNHCR)Data Policy Officer (Risk Management) at United Nations High Commissioner for Refugees (UNHCR)
Senior Field Assistant at United Nations High Commissioner for Refugees (UNHCR)Senior Field Assistant at United Nations High Commissioner for Refugees (UNHCR)