Summary
Overview
Work History
Education
Skills
LANGUAGES
References
Certification
Timeline
Generic

Edwin Paschal

Arusha

Summary

ICT Specialist with 11+ years of experience in infrastructure, cybersecurity, and end-user support. Proven track record in delivering IT solutions, managing ICT4D projects, and optimizing service delivery. ITIL, CCNA, MCP certified with strong leadership, problem-solving, and customer service skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

ICT Officer (Customer Support Analyst II)

World Vision Tanzania
07.2016 - Current
  • Delivers L1 & L2 support; resolves 90%+ of issues within SLA timelines.
  • Set up and manages computer labs and mobile devices across schools.
  • Oversees WVT mobile device provisioning and security policy enforcement.
  • Installs & maintains hardware/software infrastructure in field offices.
  • Leeds LAN/WAN installation & upgrades and monitors uptime (achieves 90.5%+ availability).
  • Co-leads knowledge transfer sessions and ICT clinics to users.
  • Collaborates in the development of service-level-objectives and takes steps to meet or exceed target
  • Implements and manages security infrastructures on both enterprise networks and endpoints for secure work environment
  • Manages the inventory of Computer Asset equipment, ensures timely entry in the inventory database, monitors movement, withdrawal, reports and reconciles with Accounting Department records

ICT Officer

World Vision Tanzania
04.2014 - 06.2016
  • Supported ICT systems across 13 sites; resolved tech incidents and change requests.
  • Installed, maintained and upgraded hardware and software.
  • Collaborated with global teams on ICT projects and systems rollout.
  • Managed preventive maintenance and compliance with ICT standards.

Education

MBA - Corporate Management

Institute of Accountancy Arusha
Arusha, Tanzania
10-2025

BSc - Computer Science (Information Systems)

Ruaha Catholic University
07-2013

Skills

  • Network Admin: Cisco/Meraki, TCP/IP, VPNs, LAN/WAN
  • System Admin: Microsoft 365, Windows Server, Active Directory, DNS, DHCP, GPOs
  • Cybersecurity: ManageEngine, Zscaler, SentinelOne, Firewalls, SecureWorks
  • Platforms/OS: Windows, macOS, Linux, Android, iOS
  • Tools: ServiceNow, SMAX, Zoom, MS Teams, SAP, Navision, GitHub
  • Hardware: HP, Dell, EPSON, IBM, Canon, Lenovo, Apple, Samsung
  • Strong leadership & team collaboration
  • Strategic planning & problem-solving
  • Excellent customer support and ICT service delivery
  • Attention to detail & analytical mindset

LANGUAGES

English – Proficient (C1)
Swahili – Native

References

Mr. Sylvester Maloda, CT Manager, 📞+255 784 222 882 | ✉️ Sylvester_Maloda@wvi.org, World Vision International

Ms. Jacqueline Kaihura, Cluster Manager, 📞+255 762 946 504 | ✉️ jacqueline_kaihura@wvi.org, World Vision International

Mr. Daniel Kirhima, Director of Programs, 📞+255 745 955 272 | ✉️ dkirhima@umati.or.tz, UMATI

Certification

  • ITIL – AXELOS Global Best Practice (2017)
  • Microsoft Certified Professional – MCP (2017)
  • Cisco Certified Network Associate – CCNA (2015)

Timeline

ICT Officer (Customer Support Analyst II)

World Vision Tanzania
07.2016 - Current

ICT Officer

World Vision Tanzania
04.2014 - 06.2016

MBA - Corporate Management

Institute of Accountancy Arusha

BSc - Computer Science (Information Systems)

Ruaha Catholic University

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