Summary
Overview
Work History
Education
Skills
LANGUAGES
References
Certification
Timeline
Generic

Edwin Paschal

Arusha

Summary

ICT Specialist with 11+ years of experience in infrastructure, cybersecurity, and end-user support. Proven track record in delivering IT solutions, managing ICT4D projects, and optimizing service delivery. ITIL, CCNA, MCP certified with strong leadership, problem-solving, and customer service skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

ICT Officer (Customer Support Analyst II)

World Vision Tanzania
Arusha, Tanzania
07.2016 - Current
  • Delivers L1 & L2 support; resolves 90%+ of issues within SLA timelines.
  • Set up and manages computer labs and mobile devices across schools.
  • Oversees WVT mobile device provisioning and security policy enforcement.
  • Installs & maintains hardware/software infrastructure in field offices.
  • Leeds LAN/WAN installation & upgrades and monitors uptime (achieves 90.5%+ availability).
  • Co-leads knowledge transfer sessions and ICT clinics to users.
  • Collaborates in the development of service-level-objectives and takes steps to meet or exceed target
  • Implements and manages security infrastructures on both enterprise networks and endpoints for secure work environment
  • Manages the inventory of Computer Asset equipment, ensures timely entry in the inventory database, monitors movement, withdrawal, reports and reconciles with Accounting Department records

ICT Officer

World Vision Tanzania
Dodoma, Central Zone, Tanzania
04.2014 - 06.2016
  • Supported ICT systems across 13 sites; resolved tech incidents and change requests.
  • Installed, maintained and upgraded hardware and software.
  • Collaborated with global teams on ICT projects and systems rollout.
  • Managed preventive maintenance and compliance with ICT standards.

Education

MBA - Corporate Management

Institute of Accountancy Arusha
Arusha, Tanzania
10-2025

BSc - Computer Science (Information Systems)

Ruaha Catholic University
07-2013

Skills

  • Network Admin: Cisco/Meraki, TCP/IP, VPNs, LAN/WAN
  • System Admin: Microsoft 365, Windows Server, Active Directory, DNS, DHCP, GPOs
  • Cybersecurity: ManageEngine, Zscaler, SentinelOne, Firewalls, SecureWorks
  • Platforms/OS: Windows, macOS, Linux, Android, iOS
  • Tools: ServiceNow, SMAX, Zoom, MS Teams, SAP, Navision, GitHub
  • Hardware: HP, Dell, EPSON, IBM, Canon, Lenovo, Apple, Samsung
  • Strong leadership & team collaboration
  • Strategic planning & problem-solving
  • Excellent customer support and ICT service delivery
  • Attention to detail & analytical mindset

LANGUAGES

English – Proficient (C1)
Swahili – Native

References

Mr. Sylvester Maloda, CT Manager, 📞+255 784 222 882 | ✉️ Sylvester_Maloda@wvi.org, World Vision International

Ms. Jacqueline Kaihura, Cluster Manager, 📞+255 762 946 504 | ✉️ jacqueline_kaihura@wvi.org, World Vision International

Mr. Daniel Kirhima, Director of Programs, 📞+255 745 955 272 | ✉️ dkirhima@umati.or.tz, UMATI

Certification

  • ITIL – AXELOS Global Best Practice (2017)
  • Microsoft Certified Professional – MCP (2017)
  • Cisco Certified Network Associate – CCNA (2015)

Timeline

ICT Officer (Customer Support Analyst II)

World Vision Tanzania
07.2016 - Current

ICT Officer

World Vision Tanzania
04.2014 - 06.2016

MBA - Corporate Management

Institute of Accountancy Arusha

BSc - Computer Science (Information Systems)

Ruaha Catholic University
Edwin Paschal