Edward Siegfried Riwa

• Manage the Smile Telecoms IT Space and Technological related projects that includes the data networks,servers' hardware, Operating Systems, databases, storage,backup, archiving solutions and related applications.
• Project Manager for the Virtual Electronic Fiscal Devices, online Payment gateway for apps (IoS/android) and web, National Roaming and International Voice & SMS gateway.

• Managed Technological Operations for Contact centre that include Digital Care, Digital channels, Chabot’s, Live chats, Social Media that improved customer experience and reduced number of calls by 7% to call center.
• Managed Prepaid (consumer) provisioning platform and postpaid (Enterprise) CRM for lead management, billing and invoicing
• Oversaw Transformation of CRM from Legacy CRM (VXView) to 6D CRM.
• Implemented Automatic Testing Tool for Products & Services

Managed Vodacom subscriber’s life cycle from new connection to recycling, SIM Starter Pack , Numbering Plan, MSISDN Pool, eKYC, Voucher PIN Generation, Data warehouse (insight product from 4CIT),MIS for reporting (insight product from 4CIT), CRM and Provisioning Platforms and Post-paid Billing (iCAP prodcut from Altron).

Managed the Vodacom IT infrastructure that included the data networks,servers’ hardware, Operating Systems, databases, storage,backup, archiving solutions, Active Directory services, Mail services, ERPs, Portals, Financials systems and end user support services through IT helpdesk.

Managed the Vodacom Technology Infrastructure that include compute nodes, Virtual Servers, Private Cloud, backup, databases and their operating systems.

Managed outsourced Enterprise Service Desk ,Service Level Agreements reviews for department ,Budget authorization facilitator (using L500 Sage financial system) for the Vodacom IT and Billing Group,Monthly Financial Reports on: IT Purchases, Forecast, IT spending on capital items and other Operational expenditures for cash flow control, Organized for IT and Billing Group internal and external audit activities.

Maintained Daily Systems Operations & support at Availability of above 99.995%, Ensured that Systems Capacity, Changes and Patches are properly planned and managed, Ensured that the Incidents are restored in less than 1 hour and Problems are properly managed.

Designed websites, portals and large-scale web applications for multiple clients.

Increased web traffic by improving navigation, creating dynamic media sections and adding social media plugins.

Managed all project and web strategic planning for marketing and web development team.